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Charged for Premium and Family Subscription

Charged for Premium and Family Subscription

Avatar of shelton1245
Newbie
2018-12-19 05:30 PM

 

How do I get help with my account? I am currently being charged for family and premium. 

My Question or Issue

 

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Avatar of Katerina
Spotify Legend
2018-12-22 09:08 AM

Hey there @shelton1245,

 

Thanks for posting and welcome to the Community!

 

Just to confirm, were you charged on the same day? If so, it sounds like you have a second account that is also on a subscription. You can find more info here on how to locate it.

 

You can also read this support site article for more info.

 

Let us know how you get on 🙂

KaterinaModerator
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