Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Family Plan

Labels

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 23462 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 23462 Views
  • 17 replies
  • 0 likes

Superuser Contribution Charged for Premium and Family Subscription

How do I get help with my account? I am currently being charged for family and premium. My Question or Issue

  • Newbie
  •   How do I get help with my account? I am currently being charged for family and premium.  My Question or Issue  
  • Katerina
  • Spotify Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • Family Plan
  • 377 Views
  • 1 replies
  • 0 likes

Error: you've cancelled your family plan membership

Hi,I already have Premium for Family and it is also visible in subscriptions. I also got an email saying 'Your Google Home Mini is now available'. But as soon as I click on the link, it gives message - 'We're sorry, but it seems you've cancelled your...

  • Newbie
  • Hi, I already have Premium for Family and it is also visible in subscriptions. I also got an email saying 'Your Google Home Mini is now available'. But as soon as I click on the link, it gives messa...
  • Noah
  • Spotify Star
  • 657 Views
  • 3 replies
  • 1 likes
  • Family Plan
    Google Mini
  • 657 Views
  • 3 replies
  • 1 likes

Switching from Student to Family Plan

If you switch from a student plan to a family plan, does the Hulu subscription carry over if the family member that was previously on a student plan is still a student?

  • Newbie
  • If you switch from a student plan to a family plan, does the Hulu subscription carry over if the family member that was previously on a student plan is still a student?
  • Billy-J
  • Spotify Star
  • 3506 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Hulu
  • 3506 Views
  • 1 replies
  • 0 likes