Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Premium problem with pay

Labels

Forum Posts

Solved!! Premium Student: stuck on verified page

Hi all! So I currently have the Premium Family plan and wanted to switch back to premium student. However whenever I press the "get started" button it just says that I'm verified and gives me the date and then there's no way to advance past this. The...

  • Casual Listener
  • Alex
  • Moderator
  • 30669 Views
  • 43 replies
  • 5 likes
  • Premium for Students
  • 30669 Views
  • 43 replies
  • 5 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • nguyenminh
  • Newbie
  • 15058 Views
  • 9 replies
  • 0 likes
  • Premium for Students
  • 15058 Views
  • 9 replies
  • 0 likes

Problem with students pay

I wanted to buy a Premium student, but first see how it works. I gave the card and went on where it read "YOUR ACCOUNT WILL NOT BE LOADED" and that I have to provide my details ... I closed the window because I already gave up the purchase, and sudde...

  • Newbie
  •     I wanted to buy a Premium student, but first see how it works. I gave the card and went on where it read "YOUR ACCOUNT WILL NOT BE LOADED" and that I have to provide my detail...
  • Maxim
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • Premium problem with pay
  • 264 Views
  • 1 replies
  • 0 likes