Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: problem

Labels

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 22371 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 22371 Views
  • 17 replies
  • 0 likes

Superuser Contribution Premium student, Sheer ID verified (email sent) but Spotify says its not verified

Hello I am a college student and I want a Premium student upgrade. I was verified as a student by Sheer ID, they sent me an email, that I am ok and I just need to finish the subscription. But when clicked on the button "get student discount" in the e...

  • Visitor
  • Hello 🙂 I am a college student and I want a Premium student upgrade. I was verified as a student by Sheer ID, they sent me an email, that I am ok and I just need to finish the subscription. But whe...
  • mk_hruby
  • Newbie
  • 3015 Views
  • 4 replies
  • 0 likes
  • already verified
    Premium Student
    problem
    verification
    verification error
  • 3015 Views
  • 4 replies
  • 0 likes

I need help about school discount payment

Yesterday i applied for school discount and sended my documents for proof. Today i got a mail says my student discount confirmed and got a link, when i click that button and try to enter my card numbers it says "Payment failed. Try again, or use a di...

  • Newbie
  • Yesterday i applied for school discount and sended my documents for proof. Today i got a mail says my student discount confirmed and got a link, when i click that button and try to enter my card numb...
  • OneByBoo
  • Roadie
  • 652 Views
  • 1 replies
  • 0 likes
  • Payment
    problem
    Student
  • 652 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution EXTRA Payment Problem with Student Account (TR)

İ've tried upgrading to student account first from my phone, at that moment I didn't know I should upload a document and I don't have any document on my phone. Still, when I apply student account, Spotify first asked for payment and then I couldn't u...

  • Casual Listener
  • İ've tried upgrading to student account first from my phone, at that moment I didn't know I should upload a document and I don't have any document on my phone. Still, when I apply student a...
  • zbkanal
  • Casual Listener
  • 934 Views
  • 4 replies
  • 0 likes
  • Payment
    problem
    Student
  • 934 Views
  • 4 replies
  • 0 likes

Student Charge me but dont aprove!

Spotify charge me with discount , but receive email sayin dont aprove my student card.Anybody know what i need to do ?

  • Regular
  • Spotify charge me with discount , but receive email sayin dont aprove my student card. Anybody know what i need to do ? 
  • Decsike
  • Newbie
  • 562 Views
  • 1 replies
  • 1 likes
  • problem
    Student
  • 562 Views
  • 1 replies
  • 1 likes

Solved!! discount for students

So I have just made myself premium thanks to the student discount but I made a mistake and I indroduced the wrong email so they made my old account premium instead of the new one. I have send the same application for the student discount but I don't ...

  • Visitor
  • So I have just made myself premium thanks to the student discount but I made a mistake and I indroduced the wrong email so they made my old account premium instead of the new one. I have send the sam...
  • Jacob
  • Community Legend
  • 558 Views
  • 1 replies
  • 0 likes
  • Account
    discount
    problem
    Student
  • 558 Views
  • 1 replies
  • 0 likes