Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Premium

Labels

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Joan
  • Moderator
  • 21179 Views
  • 14 replies
  • 0 likes
  • Premium for Students
  • 21179 Views
  • 14 replies
  • 0 likes

Superuser Contribution Extend Discount for Students to Central America

PlanPremiumCountryCosta Rica Device(P20 Lite)Operating System(Android Oreo,) My Question or IssueHey there community!I'm a Costa Rican student. I just realized about Discount for Students. I checked the list, but only few countries currently have thi...

  • Casual Listener
  •   Plan Premium Country Costa Rica   Device (P20 Lite) Operating System (Android Oreo,)   My Question or Issue Hey there community! I'm a Costa Rican student. I just r...
  • 26366661
  • Casual Listener
  • 964 Views
  • 3 replies
  • 3 likes
  • Costa Rica
    descuento para estudiantes
    extension
    Premium
    Student
    universitario
    university
  • 964 Views
  • 3 replies
  • 3 likes

Payment Plan

Individual Premium iPhone 11 Pro Max How do I change my premium plan from individual to student? Also, how do I change the payment from charging one card to another.

  • Visitor
  •   Individual Premium  iPhone 11 Pro Max   How do I change my premium plan from individual to student? Also, how do I change the payment from charging one card to another.   
  • Maxim
  • Spotify Star
  • 570 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 570 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan para estudiantes luego de ser Premium

Hace 3 meses me inscribí a Spotify Premium con el descuento de 3 meses con mi tarjeta de crédito, lugo a los 2 meses supe del descuento para estudiantes, hice la verificación (lamentablemente desde otra cuienta) y me dieron el descuento del 50%, pero...

2018-09-29_17-33-00.png 2018-09-29_17-34-41.png
  • Casual Listener
  •   Hace 3 meses me inscribí a Spotify Premium con el descuento de 3 meses con mi tarjeta de crédito, lugo a los 2 meses supe del descuento para estudiantes, hice la verificación (l...
  • Alex
  • Spotify Legend
  • 2438 Views
  • 7 replies
  • 1 likes
  • estudiante
    Premium
    Premium 3 Month Trial
    Student
  • 2438 Views
  • 7 replies
  • 1 likes

Superuser Contribution Payment Failed But Charged

PlanPremiumCountryIndonesiaDeviceSamsung Galaxy S8+ and WindowsOperating SystemAndroid Pie, Windows 10 My Question or IssueLast night I want to make a subscription with Premium Student plan for 1 month (IDR 27.500), and I chose to be charged to my ph...

stefaniebelinda_2-1616031959283.png stefaniebelinda_1-1616031890982.png
  • Newbie
  • Plan Premium Country Indonesia Device Samsung Galaxy S8+ and Windows Operating System Android Pie, Windows 10   My Question or Issue Last night I want to make a subscription with Premium...
  • Alex
  • Spotify Legend
  • 690 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 690 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount europe

Hello, I was planning on extending my premium subscription with the student discount, but I see that is only avaible for USA students, this is not fair, where I live 10€ per month is expensive for a student. I wanted to ask if there are plans on exte...

  • Regular
  • Hello,   I was planning on extending my premium subscription with the student discount, but I see that is only avaible for USA students, this is not fair, where I live 10€ per month is e...
  • AngelSkills
  • Casual Listener
  • 10613 Views
  • 14 replies
  • 3 likes
  • Premium
    Subscription
  • 10613 Views
  • 14 replies
  • 3 likes

Student premium

PlanPremiumCountry TurkeyOperating System Android My Question or IssueI wanna start using the student premium but ı cannot find my college in the list. I write its name but there is no result. what can ı do?

  • Visitor
  • Plan Premium Country Turkey Operating System Android    My Question or Issue I wanna start using the student premium but ı cannot find my college in the list. I write its name b...
  • Billy-J
  • Spotify Star
  • 745 Views
  • 1 replies
  • 0 likes
  • Premium
  • 745 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution studentenrabatt verlängern

Ich nutze jetzt seit Monaten den Studentenrabatt auf Spotify und bekam jetzt eine Email dass ich diesen neu verifizieren lassen muss. Leider ist das nirgendwo möglich und jezt soll ich ab dem 9. auf einmal den vollen Preis bezahlen. Was kann ich mach...

  • Newbie
  • ...uf einmal den vollen Preis bezahlen.  Was kann ich machen?? Wo kann ich den Studentenrabatt verlängern??? Wäre super dankbar für Hilfe, weil ich sonst meinen Premium account löschen muss 😞 
  • Katerina
  • Spotify Legend
  • 51547 Views
  • 10 replies
  • 0 likes
  • Account
    Premium
  • 51547 Views
  • 10 replies
  • 0 likes

Solved!! (PT-BR) Problemas com assinatura estudante.

PlanPremium-StudentCountryBrazil My Question or Issue Há uns tempos eu comprovei meu vínculo estudantil e a conta não fez a alteração da conta de Premium para Estudante, e por isso eu tenho sido cobrada o preço integral mesmo já tendo comprovado vínc...

  • Visitor
  • Plan Premium-Student Country Brazil   My Question or Issue  Há uns tempos eu comprovei meu vínculo estudantil e a conta não fez a alteração da conta de Premium para Estudante, e por i...
  • Bittencourt
  • Spotify Star
  • 3141 Views
  • 10 replies
  • 0 likes
  • Other
    Premium
    Student
  • 3141 Views
  • 10 replies
  • 0 likes

wrong payment charge

I am currently on the spotify 3 months for $10 plan. I upgraded to the hulu student plan a couple of days ago and instead of the 4.99 plus tax I got charged $9.99 on my card for no reason. Please help me resolve this issue.

  • Newbie
  • I am currently on the spotify 3 months for $10 plan. I upgraded to the hulu student plan a couple of days ago and instead of the 4.99 plus tax I got charged $9.99 on my card for no reason. Pleas...
  • OneByBoo
  • Roadie
  • 645 Views
  • 1 replies
  • 0 likes
  • Premium
    Student
  • 645 Views
  • 1 replies
  • 0 likes

Student Premium Ended by itself

I applied to get a student discount on my premium account. I sent my documents and didn't think much of it, as two months have past and I was using my premium account just fine. Recently, I realized that my account became a free account by itself. I ...

  • Newbie
  •   I applied to get a student discount on my premium account. I sent my documents and didn't think much of it, as two months have past and I was using my premium account just fine. R...
  • OneByBoo
  • Roadie
  • 547 Views
  • 1 replies
  • 0 likes
  • Account cancelled
    Premium
    Student
  • 547 Views
  • 1 replies
  • 0 likes

premium studenti

PlanPremiumCountry ItalyMy Question or Issue questa estate ho fatto l'abbonamento estivo 9,99 per 3 mesi. Ora è passato all'abbonamento classico 9,99 ma io avrei disponibile e autorizzato l'abbonamento per studenti. Come faccio a scalare i 9,99 e pas...

  • Newbie
  •   Plan Premium Country  Italy My Question or Issue  questa estate ho fatto l'abbonamento estivo 9,99 per 3 mesi. Ora è passato all'abbonamento classico 9,99 ma io avrei d...
  • Billy-J
  • Spotify Star
  • 525 Views
  • 1 replies
  • 0 likes
  • Premium
    Premium Student
  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double payment taken in 1 month

PlanPremium Country UKDeviceSamsung Galaxy S8 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have been charged twice for my Spotify. I have a student account and payed my Spotify on the 07th January 2019. I have now be...

  • Newbie
  • Plan Premium  Country  UK Device Samsung Galaxy S8   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I have been charged t...
  • Daisy
  • Spotify Legend
  • 1705 Views
  • 1 replies
  • 0 likes
  • double
    Payment
    Premium
  • 1705 Views
  • 1 replies
  • 0 likes

Family Premium account poor audio quality

PlanPremiumCountryUK DeviceSamsumg s9, PC windows (multiple), Sky box, Operating System My Question or Issue Over half of my songs have very poor audio quality most commonly rock or metal songs. Doesnt matter what device i listen from.Its all the hig...

  • Casual Listener
  • Plan Premium Country UK  Device Samsumg s9, PC windows (multiple), Sky box,  Operating System     My Question or Issue  Over half of my songs have very poor audio q...
  • Sandrath88
  • Casual Listener
  • 2072 Views
  • 4 replies
  • 0 likes
  • audio quality
    Family premium account
    Premium
  • 2072 Views
  • 4 replies
  • 0 likes

Solved!! Spotify student discount asking for card information again

As the title says, I was asked to enter my card information once again upon signing up for the student discount plan. Will Spotify charge me again to begin these next 12 months I'm set up for or is this just a verification process? Will my plan roll ...

  • Newbie
  • As the title says, I was asked to enter my card information once again upon signing up for the student discount plan. Will Spotify charge me again to begin these next 12 months I'm set up for or is t...
  • Keanu_C
  • Community Legend
  • 1640 Views
  • 1 replies
  • 0 likes
  • Premium
    Student
  • 1640 Views
  • 1 replies
  • 0 likes

student premium in Greece

PlanPremiumCountry GreeceDeviceHonor 6xOperating SystemAndroid My Question or IssueThis page https://www.spotify.com/gr/student/verification/ shows 404, my university is verify by sheerid Πανεπιστημιο Πειραιως

  • Casual Listener
  • Plan Premium Country  Greece Device Honor 6x Operating System Android   My Question or Issue This page  https://www.spotify.com/gr/student/verification/ shows 404, my u...
  • peterfc2
  • Casual Listener
  • 1340 Views
  • 2 replies
  • 0 likes
  • Premium
  • 1340 Views
  • 2 replies
  • 0 likes

Spotify no longer connected to hulu

Hello,Recently hulu no longer showed my subscription with spotify premium for students and on my account overview i cannot find the button to reconnect hulu. I searched the community for similar problems with the button to recconect hulu not showing ...

  • Casual Listener
  • Hello, Recently hulu no longer showed my subscription with spotify premium for students and on my account overview i cannot find the button to reconnect hulu. I searched the community for similar p...
  • Maxim
  • Spotify Star
  • 1519 Views
  • 3 replies
  • 0 likes
  • Hulu
    Premium
    Student
  • 1519 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cancelled Premium for Students to resubscribe again on another date

PlanPremiumCountry PhilippinesDeviceiPhone XS MaxOperating System(iOS 12) My Question or Issue Good day. I subscribed to Spotify Premium on July 18, 2018 and I availed of the Student Discount. I use my debit card to pay every 18th of the month. Howev...

  • Newbie
  • Plan Premium Country  Philippines Device iPhone XS Max Operating System (iOS 12)   My Question or Issue  Good day. I subscribed to Spotify Premium on July 18, 2018 and I a...
  • Daisy
  • Spotify Legend
  • 1205 Views
  • 1 replies
  • 0 likes
  • discount
    Premium
    Student
  • 1205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for students + regalo Spotify premium

Ciao a tutti. Sono iscritta a Spotify premium for students e per Natale mi hanno regalato 6 mesi di Spotify premium. Se attivo il regalo cosa succede? Sono 6 mesi che si accumulano alla mia promozione o la students si disattiva? Oppure paghiamo entra...

  • Newbie
  • Ciao a tutti. Sono iscritta a Spotify premium for students e per Natale mi hanno regalato 6 mesi di Spotify premium. Se attivo il regalo cosa succede? Sono 6 mesi che si accumulano alla mia p...
  • Jemi
  • Spotify Legend
  • 521 Views
  • 1 replies
  • 0 likes
  • gift
    Other
    Premium
    Student
  • 521 Views
  • 1 replies
  • 0 likes

Premium at a discounted rate

I received an offer in-app stating that I would get my first 3 months for $10. I was wondering if there was a similar but more discounted price for students?

  • Newbie
  • I received an offer in-app stating that I would get my first 3 months for $10. I was wondering if there was a similar but more discounted price for students?
  • irishkilo
  • Casual Listener
  • 466 Views
  • 4 replies
  • 0 likes
  • Premium
    Student
  • 466 Views
  • 4 replies
  • 0 likes

Superuser Contribution College doesn’t appear in student discount selection

I attend Nelson and Colne College and I am unable to find or select this college in the options for student discount. Is there any way to fix this?

  • Newbie
  • I attend Nelson and Colne College and I am unable to find or select this college in the options for student discount. Is there any way to fix this? 
  • Katerina
  • Spotify Legend
  • 509 Views
  • 1 replies
  • 0 likes
  • discount
    Premium
    Student
    Subscription
    uk
  • 509 Views
  • 1 replies
  • 0 likes