Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Account

Labels

Forum Posts

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

133535 Views

98 replies

137 likes

Premium for Students
  • 133535 Views
  • 98 replies
  • 137 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31382 Views

19 replies

1 likes

Premium for Students
  • 31382 Views
  • 19 replies
  • 1 likes

No option to re-verify student status

Plan: StudentCountry: US I received an email telling me to re-verify my student status. When I click the "Reverify Now" button, it brings me to the generic "spotify student" page. There is no button for "reverify" so I then click on "Get Started". Th...

Casual Listener

...age. There is no button for "reverify" so I then click on "Get Started". This brings me to my "Account Overview" page. I do not see an option for "reverify" here. Clicking on "change plan" does not p...

copper1

Casual Listener

1869 Views

4 replies

1 likes

Account
Subscription
  • 1869 Views
  • 4 replies
  • 1 likes

Payment Plan

Individual Premium iPhone 11 Pro Max How do I change my premium plan from individual to student? Also, how do I change the payment from charging one card to another.

Visitor

  Individual Premium  iPhone 11 Pro Max   How do I change my premium plan from individual to student? Also, how do I change the payment from charging one card to another.  &n...

Maxim

Spotify Star

732 Views

1 replies

0 likes

Account
Premium
Subscription
  • 732 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Failed But Charged

PlanPremiumCountryIndonesiaDeviceSamsung Galaxy S8+ and WindowsOperating SystemAndroid Pie, Windows 10 My Question or IssueLast night I want to make a subscription with Premium Student plan for 1 month (IDR 27.500), and I chose to be charged to my ph...

Newbie

Plan Premium Country Indonesia Device Samsung Galaxy S8+ and Windows Operating System Android Pie, Windows 10   My Question or Issue Last night I want to make a subscription with Premi...

Alex

Spotify Legend

819 Views

1 replies

0 likes

Account
Premium
Subscription
  • 819 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been overcharged for 3-4 months on a student account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Ivan

Spotify Legend

710 Views

1 replies

0 likes

Account
Subscription
  • 710 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount confirmed but not applied

I applied for the student discount, got a confirmation of success in May 14th 2020 but all the following charges are of the regular subscription prices instead of the student discount. Can you please check it out? User:brunohmatos15PlanPremium/Studen...

Visitor

I applied for the student discount, got a confirmation of success in May 14th 2020 but all the following charges are of the regular subscription prices instead of the student discount. Can you please...

Elena

Moderator

659 Views

1 replies

0 likes

Account
  • 659 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution studentenrabatt verlängern

Ich nutze jetzt seit Monaten den Studentenrabatt auf Spotify und bekam jetzt eine Email dass ich diesen neu verifizieren lassen muss. Leider ist das nirgendwo möglich und jezt soll ich ab dem 9. auf einmal den vollen Preis bezahlen. Was kann ich mach...

Newbie

...uf einmal den vollen Preis bezahlen.  Was kann ich machen?? Wo kann ich den Studentenrabatt verlängern??? Wäre super dankbar für Hilfe, weil ich sonst meinen Premium account löschen muss 😞 

Katerina

Spotify Legend

53940 Views

10 replies

0 likes

Account
Premium
  • 53940 Views
  • 10 replies
  • 0 likes

I have a student account and i have been charged twice and i dont have 2 account with premium

PlanPremiumCountry UKDeviceSamsung Galaxy 9Operating System( Android) My Question or Issue Issue

Newbie

Plan Premium Country  UK Device Samsung Galaxy 9 Operating System ( Android)   My Question or Issue  Issue

Luke

Spotify Star

533 Views

1 replies

0 likes

Account
Subscription
  • 533 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu Activation Button Not There

PlanPremium (student discount)Country USA My Question or IssueI upgraded to the student spotify premium plan, but when I try to activate Hulu, the button isn't there on my account overview. I've tried clearing my cache/cookies as well as going on an ...

Casual Listener

Plan Premium (student discount) Country  USA  My Question or Issue I upgraded to the student spotify premium plan, but when I try to activate Hulu, the button isn't there on my account...

Katerina

Spotify Legend

670 Views

1 replies

0 likes

Account
Premium
  • 670 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleting existing account with student discount and applying student discount to the new one

So I made an account for my boyfriend and I kinda **bleep** him over and gave him a very embarrassing name without knowing I couldn't change his username.....So I was wondering if it's possible to delete his new account and create a new one with his ...

Casual Listener

  So I made an account for my boyfriend and I kinda **bleep** him over and gave him a very embarrassing name without knowing I couldn't change his username.....So I was wondering if it's p...

Maxim

Spotify Star

1895 Views

1 replies

0 likes

Account
Student
  • 1895 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu Account Linking

PlanStudent PremiumCountry USA My Question or Issue I lost my student Premium plan for a few months, but when I resubscribed my hulu account was no longer linked. I cannot reactivate it because, regardless of device or browser,the services tab under ...

Newbie

  Plan Student Premium Country  USA  My Question or Issue  I lost my student Premium plan for a few months, but when I resubscribed my hulu account was no longer linked. I c...

Katerina

Spotify Legend

460 Views

1 replies

0 likes

Account
  • 460 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching to Student Discount

Upon hearing of the student discount I tried to update my account to get the discount. During this switch I also changed my credit card because I was cancelling my other card. Today I received msgs through the app that my payment didnt go through and...

Newbie

Upon hearing of the student discount I tried to update my account to get the discount. During this switch I also changed my credit card because I was cancelling my other card. Today I received msgs t...

Guido

Spotify Legend

546 Views

1 replies

0 likes

Account
Subscription
  • 546 Views
  • 1 replies
  • 0 likes

Hulu student account

Hello I have the student discount for Hulu and Spotify. I recently got sprint and now get a free Hulu service from them. When I went to Hulu’s page, I learned that I must remove Spotify from my Hulu account. I tried removing the plan, but then it sai...

Newbie

...ulu account. I tried removing the plan, but then it said plan will end 9/16/18. The only problem is, I need the Hulu account removed from my Spotify account immediately! Thank you for any help/u...

Billy-J

Spotify Star

774 Views

1 replies

0 likes

Account
Free
Subscription
  • 774 Views
  • 1 replies
  • 0 likes

How can I switch a playlist to my new account?

My family and I just switched to a family premium account. So now I have a new account, but my selfmade playlist is still on my parents name. How can I change this?

Newbie

My family and I just switched to a family premium account. So now I have a new account, but my selfmade playlist is still on my parents name. How can I change this?  

Jose_M

Spotify Star

616 Views

1 replies

0 likes

Account
  • 616 Views
  • 1 replies
  • 0 likes

Solved!! Being charged twice

Plan PremiumMy Question or Issue Hi!i recent checked out the student discount and wanted to switch from regular premium to that campaign however I do not start UNI until August so I ended up not switching. But they still charged me for normal premium...

Visitor

Plan Premium My Question or Issue  Hi! i recent checked out the student discount and wanted to switch from regular premium to that campaign however I do not start UNI until August so I ended ...

Luke

Spotify Star

947 Views

5 replies

0 likes

Account
Premium
Subscription
  • 947 Views
  • 5 replies
  • 0 likes

Paid for Student Premium and have been charged but account is not upgraded

Hi there, I have cancelled by former standard Premium spotify account and signed up and paid for a student premium account (as I am a student studying in the UK). My UniDays account is associated with my university email and my spotify account with m...

Newbie

Hi there,    I have cancelled by former standard Premium spotify account and signed up and paid for a student premium account (as I am a student studying in the UK). My UniDays account i...

Luke

Spotify Star

396 Views

1 replies

0 likes

Account
Premium
  • 396 Views
  • 1 replies
  • 0 likes

Spotify is cyber-thief

i bought spotify student but my account is still free.spotify withdraw money from my bank account.Give me money ,**bleep**ing Spotifyi am a student i want use spotifywhat did you to me ? ha you stole my money .and you are not helping.Anybody don't gi...

Casual Listener

i bought spotify student but my account is still free.spotify withdraw money from my bank account. Give me money ,**bleep**ing Spotify i am a student i want use spotify what did you to me ? ha y...

345 Views

0 replies

0 likes

Account
Premium
  • 345 Views
  • 0 replies
  • 0 likes

Payment Verification, Help please :(

I know I have to wait for a couple of days to verify my student account but I need it in next 12 hours. Some affairs of heart... Is there a possibility to speed up this process? Do a favor to this romantic guy P.S. I thought that I could see the paym...

Casual Listener

I know I have to wait for a couple of days to verify my student account but I need it in next 12 hours. Some affairs of heart... Is there a possibility to speed up this process? Do a favor to this r...

smdshn

Casual Listener

478 Views

2 replies

0 likes

Account
Premium
  • 478 Views
  • 2 replies
  • 0 likes

Premium Account for Educational Facility

Spotify has the 9.99 Premium account and the 4.99 student premium. I work at a college and we want to use spotify in our fitness center through MySqueezebox. it says you need a premium account, would we be able to get this at a discounted rate?

Newbie

Spotify has the 9.99 Premium account and the 4.99 student premium.   I work at a college and we want to use spotify in our fitness center through MySqueezebox.  it says you need a p...

basheer29

Newbie

529 Views

1 replies

0 likes

Account
Premium
Subscription
  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with Spotify Premium for students

Hi Guys, Yesterday I wanted do install the Spotify App on my Windows-PC, all went well. Before that, ive listened to Spotify on the Web-Browser and had a Premium-Account as well. Since I am a student, i have a discount-code for spotify, which I only ...

Newbie

Hi Guys,   Yesterday I wanted do install the Spotify App on my Windows-PC, all went well. Before that, ive listened to Spotify on the Web-Browser and had a Premium-Account as well. Since I a...

Jack

Roadie

514 Views

2 replies

0 likes

Account
Premium
Subscription
  • 514 Views
  • 2 replies
  • 0 likes

Solved!! discount for students

So I have just made myself premium thanks to the student discount but I made a mistake and I indroduced the wrong email so they made my old account premium instead of the new one. I have send the same application for the student discount but I don't ...

Visitor

So I have just made myself premium thanks to the student discount but I made a mistake and I indroduced the wrong email so they made my old account premium instead of the new one. I have send the s...

Jacob

Community Legend

669 Views

1 replies

0 likes

Account
discount
problem
Student
  • 669 Views
  • 1 replies
  • 0 likes