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Topics with Label: billed twice

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Forum Posts

Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

confusedstudent

Visitor

9133 Views

10 replies

1 likes

Premium for Students
  • 9133 Views
  • 10 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

135384 Views

98 replies

139 likes

Premium for Students
  • 135384 Views
  • 98 replies
  • 139 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31916 Views

19 replies

1 likes

Premium for Students
  • 31916 Views
  • 19 replies
  • 1 likes

Another account with my student information???

PlanPremium/StudentCountry USADevicePC, iPhone 7Operating SystemWindows 10 My Question or Issue Someone please help me before I lose my mind. First of all, why doesn't Spotify have an EMAIL or CUSTOMER SERVICE hotline? Any time I try to click on a FA...

Newbie

  Plan Premium/Student Country  USA Device PC, iPhone 7 Operating System Windows 10   My Question or Issue  Someone please help me before I lose my mind. First of all, ...

Keanu_C

Community Legend

914 Views

1 replies

0 likes

billed twice
email issues
reset email
  • 914 Views
  • 1 replies
  • 0 likes