Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...
Visitor
9132 Views
10 replies
1 likes
PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...
Newbie
135367 Views
98 replies
139 likes
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Newbie
31914 Views
19 replies
1 likes
I just activated my free 30 day trial of Premium and then went to try to verify my student status and it can't/won't verify that I'm a student. I changed my email to my school email and it still doesn't acknowledge my student status. I have a Unidays...
I just activated my free 30 day trial of Premium and then went to try to verify my student status and it can't/won't verify that I'm a student. I changed my email to my school email and it still does...
Visitor
107559 Views
11 replies
7 likes
Hi Community. Hope you can help answer my question. I recently signed up for student discount. I was succesfully verfied as a student, but i do not have access to the mail adress, where the activation link was sent to. My spotify acocunt is connected...
Hi Community. Hope you can help answer my question. I recently signed up for student discount. I was succesfully verfied as a student, but i do not have access to the mail a...
Roadie
839 Views
1 replies
0 likes
Plan: StudentPremiumCountry: CanadaDevice MacBook Pro Operating SystemiOs 10 My Question or IssueI want to remove my student discount as I am no longer a student at school.
Plan: Student Premium Country: Canada Device MacBook Pro Operating System iOs 10 My Question or Issue I want to remove my student discount as I am no longer a s...
Community Legend
1033 Views
1 replies
0 likes
I wanted to use my student discount to get Spotify premium for a lower Price. So I clicked on „use Student discount“ but then there was a sign with the words „your Student discount is already connected to another conto“The Thing is that I didn‘t used...
I wanted to use my student discount to get Spotify premium for a lower Price. So I clicked on „use Student discount“ but then there was a sign with the words „your Student discount is already c...
Spotify Legend
1170 Views
1 replies
0 likes
PlanPremiumCountry PhilippinesDeviceiPhone XS MaxOperating System(iOS 12) My Question or Issue Good day. I subscribed to Spotify Premium on July 18, 2018 and I availed of the Student Discount. I use my debit card to pay every 18th of the month. Howev...
...vailed of the Student Discount. I use my debit card to pay every 18th of the month. However, last week, I decided that I need to change my billing date to every 31st day of the month. I cancelled my s...
Spotify Legend
1454 Views
1 replies
0 likes
I am enrolled as a student through Penn Foster online college which isn't listed for the student discount. When I followed links to get my school registered, there was no option for USA in country and therefore wouldn't let me submit. How can I regis...
I am enrolled as a student through Penn Foster online college which isn't listed for the student discount. When I followed links to get my school registered, there was no option for USA in c...
Community Legend
2688 Views
1 replies
0 likes
I attend Nelson and Colne College and I am unable to find or select this college in the options for student discount. Is there any way to fix this?
I attend Nelson and Colne College and I am unable to find or select this college in the options for student discount. Is there any way to fix this?
Spotify Legend
670 Views
1 replies
0 likes
I just verified myself as being a student and it said the discount would be valid, I started a subscription and got charged the full 9.99 for it. Could it be possible for someone to change it to student and also refund me the difference? Cheers.PlanP...
I just verified myself as being a student and it said the discount would be valid, I started a subscription and got charged the full 9.99 for it. Could it be possible for someone to change it to s...
Spotify Legend
604 Views
1 replies
0 likes
This October, I will begin service as a Peace Corps volunteer. I am so excited to begin this new chapter of my lifeand (hopefully) make a positive difference in the lives of those I live with. As I look ahead to the next 27 months, I realized that on...
...free account, which requires more reliable electricity and internet than is expected in my community, will not be useful. This leaves me music-less. I think that Spotify should offer a discounted p...
Newbie
1559 Views
2 replies
8 likes
Hallo Ich nutze Spotify schon seit 2 Jahren mit dem Studentenrabatt. Vor einem Monat musste ich den Account neu verifizieren lassen - hat auch geklappt.Gestern habe ich die Mail bekommen, dass ich den normalen Preis statt dem Studentenrabatt zahlen s...
Hallo 🙂 Ich nutze Spotify schon seit 2 Jahren mit dem Studentenrabatt. Vor einem Monat musste ich den Account neu verifizieren lassen - hat auch geklappt. Gestern habe ich die Mail bekomme...
Spotify Legend
694 Views
1 replies
0 likes
My student subscription had been verified but, the system still asking me to pay for regular premium membership.
My student subscription had been verified but, the system still asking me to pay for regular premium membership.
Spotify Legend
872 Views
3 replies
1 likes
PlanPremiumCountry Germany My Question or IssueThe email which reminded me that my student discount will expire went to the **bleep** folder and i payed one month 10 Euro instead of 5. Is there a possibility that I get back the 5 additional Euro by p...
Plan Premium Country Germany My Question or Issue The email which reminded me that my student discount will expire went to the **bleep** folder and i payed one month 10 E...
Spotify Legend
615 Views
1 replies
0 likes
Hello community, I'm trying to pay for the premium subscription discounted for students, but after I try to pay it tells me that I already tried a discounted version for premium once so I'm not eligible. I suppose it's for the first 3 months of subsc...
Hello community, I'm trying to pay for the premium subscription discounted for students, but after I try to pay it tells me that I already tried a discounted version for premium once so I'm not e...
Spotify Star
1815 Views
3 replies
1 likes
PlanStudentCountryColombia My Question or Issue I need your urgent help. I feel cheated. I have already bought Premium Subscription but you promised me 900 Colombian pesos per 3 months. I have checked my bill and you debited me 7.500! That was not th...
Plan Student Country Colombia My Question or Issue I need your urgent help. I feel cheated. I have already bought Premium Subscription but you promised me 900 Colombian pes...
Spotify Legend
704 Views
2 replies
1 likes
PlanFree/PremiumCountry United States Device(iPhone Operating System(iOS 10) My Question or Issue When I put in my name and my college it says there was an error? I know for sure I go to this college because I have been for a year now and I have neve...
Plan Free/Premium Country United States Device (iPhone 😎 Operating System (iOS 10) My Question or Issue When I put in my name and my college it says there was an e...
Spotify Star
1702 Views
1 replies
2 likes
Alright, buckle up ladies and gentleman because this one is a wild ride. On Saturday the 4th (this month) I decided to leave another streaming service to join Spotify and I was going through the motions that I had done before to confirm Student prici...
...onth (AUS pricing). Huh? But I've got student discount applied. Weird. It's meant to be $5.99. So I hit see more offers. Get this page, cool! Sweet. I hit that Premium for Students.&n...
Community Legend
1174 Views
5 replies
0 likes
Hello, I want to renew Spotify Premium with the student discount but it charges me $9.99. Could you please help me fix that.Thank you.
Hello, I want to renew Spotify Premium with the student discount but it charges me $9.99. Could you please help me fix that. Thank you.
Not applicable
427 Views
1 replies
0 likes
Öğrenci üyeliği için transkript yolladım. Banka ile görüşme sağladım hesabımdan 6,99 TL çekilmiş. Bana onay maili gelmedi. Yardımcı olabilirseniz sevinirim. I sent a transcript for student membership. I made an interview with the bank and took 6.99 T...
Öğrenci üyeliği için transkript yolladım. Banka ile görüşme sağladım hesabımdan 6,99 TL çekilmiş. Bana onay maili gelmedi. Yardımcı olabilirseniz sevinirim. &...
Roadie
610 Views
1 replies
0 likes
PlanFree(for now)CountryTurkeyMy Question or IssueHey, I tried to upgrade my account to premium with student discount. It was going well, i choose my university, proceeded. But on the page where you upload required files, i stuck. Then i tried to ref...
Plan Free(for now) Country Turkey My Question or Issue Hey, I tried to upgrade my account to premium with student discount. It was going well, i choose my university, proceeded. But o...
Spotify Star
588 Views
3 replies
0 likes
Hi, I am a student andam I am trying to get the discount with spotify and hulu but when I put my college it does not give me the discount, help. I am from Puerto Rico btw
Hi, I am a student andam I am trying to get the discount with spotify and hulu but when I put my college it does not give me the discount, help. I am from Puerto Rico btw
Community Legend
508 Views
1 replies
0 likes
