Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi all! So I currently have the Premium Family plan and wanted to switch back to premium student. However whenever I press the "get started" button it just says that I'm verified and gives me the date and then there's no way to advance past this. The...
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
PlanFree/PremiumCountry Device(Android, WIndows 10)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I have tried a number of times to activate my account with Hulu and Showtime through the Spotify student plan. I can click the activate link on...
The long story short is that I would like to be able to close my Spotify-linked Showtime account, but Showtime support sent me to Spotify, because apparently they're unable to delete an account that was created through Spotify. My question is, how ca...
PlanPremium for StudentsCountry United StatesDeviceiPhone 8+, ASUS PCOperating SystemiOS 11, Windows 10 My Question or Issue I am subscribed to Premium for Students after just switching over from the regular Premium + Hulu Bundle, and it seems as tho...