Payment Failed But Charged

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Payment Failed But Charged

stefaniebelinda
Newbie

Plan

Premium

Country

Indonesia

Device

Samsung Galaxy S8+ and Windows

Operating System

Android Pie, Windows 10

 

My Question or Issue

Last night I want to make a subscription with Premium Student plan for 1 month (IDR 27.500), and I chose to be charged to my phone number provider (XL Axiata) for payment method. 

After I got the PIN sent to my phone number, I inserted the PIN to the Spotify Payment Page. But after a while, there was a text like this "Oops there's a problem. Please try again or contact our team.". I tried again for a couple of times and it kept like that. And then I try to look at my prepaid number, it had already charged for it (IDR 30.712). Please help me, I have asked my number provider Customer Service also, she said that I have to ask the Spotify itself. 

stefaniebelinda_2-1616031959283.png

 

stefaniebelinda_1-1616031890982.png

 

1 Reply

Re: Payment Failed But Charged

Alex
Moderator
Moderator

Hey there @stefaniebelinda,

 

Welcome to the Community!

 

We'd recommend you try to re-enter the Pin you've received in an incognito window in your Browser.

 

If that fails as well, reach out to our Customer Support team here. They'll be able to have a look at your account and see exactly what has happened and help you out further.

 

Hope you find this info useful.

AlexModerator
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