Last night I want to make a subscription with Premium Student plan for 1 month (IDR 27.500), and I chose to be charged to my phone number provider (XL Axiata) for payment method.
After I got the PIN sent to my phone number, I inserted the PIN to the Spotify Payment Page. But after a while, there was a text like this "Oops there's a problem. Please try again or contact our team.". I tried again for a couple of times and it kept like that. And then I try to look at my prepaid number, it had already charged for it (IDR 30.712). Please help me, I have asked my number provider Customer Service also, she said that I have to ask the Spotify itself.