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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • bktpycq32396kl53n1fk
  • Newbie
  • 27203 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 27203 Views
  • 20 replies
  • 0 likes

Superuser Contribution Change Premium Plans

I recently realized that I had been in the Family Premium Plan all by myself, so I wanted to change from that plan to the Student Premium Plan. The problem is, I've already been verified but the plan itself didn't change at the end of the month. It s...

  • Casual Listener
  • I recently realized that I had been in the Family Premium Plan all by myself, so I wanted to change from that plan to the Student Premium Plan. The problem is, I've already been verified but the plan...
  • Novy
  • Moderator
  • 1450 Views
  • 5 replies
  • 0 likes
  • Premium for Students
  • 1450 Views
  • 5 replies
  • 0 likes

Superuser Contribution Reverify student premium

My reverification email went to junk so I was unable to reverify before the subscription was up. For four months I was charged $9.99 instead of $4.99. Is there anyway I can be reimbursed for the extra charge as I am still a student?

  • Visitor
  • My reverification email went to junk so I was unable to reverify before the subscription was up. For four months I was charged $9.99 instead of $4.99. Is there anyway I can be reimbursed for the extr...
  • Ver
  • Spotify Legend
  • 801 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 801 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Fui cobrado indevidamente pelo dobro do valor

Boa tarde, Eu recebi uma notificação de cobrança do Spotify premium alegando um custo de 16,50 (premium normal)Quando a minha conta é na realidade uma conta premium universitária. (Cadastrado só no meio do ano)Gostaria de saber se mais alguém já sofr...

  • Casual Listener
  • Boa tarde,   Eu recebi uma notificação de cobrança do Spotify premium alegando um custo de 16,50 (premium normal) Quando a minha conta é na realidade uma conta premium universitária. (Cadastr...
  • Guedones
  • Casual Listener
  • 1429 Views
  • 4 replies
  • 0 likes
  • Premium for Students
  • 1429 Views
  • 4 replies
  • 0 likes

Hulu not connecting Spotify Student Account

I had subscribed to the Spotify Student plan hoping to also use the SHOWTIME and Hulu feature, but it’s showing to me that I don’t have the subscription on either and I’m not eligible? I tried the other solutions and they seem to not work either. I’v...

  • Visitor
  • I had subscribed to the Spotify Student plan hoping to also use the SHOWTIME and Hulu feature, but it’s showing to me that I don’t have the subscription on either and I’m not eligible? I tried the ot...
  • 633 Views
  • 0 replies
  • 0 likes
  • 633 Views
  • 0 replies
  • 0 likes

I can't find my college in the for student section

I can't find my community college in the list. Madera Community College. Can I get some help.

  • Newbie
  • I can't find my community college in the list.  Madera Community College. Can I get some help. 
  • Maxim
  • Spotify Star
  • 678 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 678 Views
  • 1 replies
  • 0 likes

Student to Duo - benefits lost?

Hi,If I upgrade from student to Duo premium, would I lose my Hulu and Showtime access? Thanks! Jen

  • Visitor
  • Hi, If I upgrade from student to Duo premium, would I lose my Hulu and Showtime access? Thanks! Jen
  • Maxim
  • Spotify Star
  • 827 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 827 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't get a premium students account because I used a free trial a year ago

I have been trying to get a premium students account. I am verified, but once I put in all of my billing information it says that I cannot upgrade my account to the premium students plan because I have already done a free trial. The free trial is inc...

  • Casual Listener
  • I have been trying to get a premium students account. I am verified, but once I put in all of my billing information it says that I cannot upgrade my account to the premium students plan because I h...
  • CarlosE
  • Moderator
  • 1255 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1255 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution My free trial got skipped after I paid using Paytm

PlanPremiumCountryIndiaDeviceOnePlus 3T/HP EliteBook G4 Operating SystemAndroid/Windows 10 My Question or IssueI had my free 1-month trial unused and I finally decided to use it today. I went for the student premium and got verified, no issues there....

  • Casual Listener
  • Plan Premium Country India Device OnePlus 3T/HP EliteBook G4  Operating System Android/Windows 10   My Question or Issue I had my free 1-month trial unused and I finally decided t...
  • CarlosE
  • Moderator
  • 2064 Views
  • 5 replies
  • 0 likes
  • Premium for Students
  • 2064 Views
  • 5 replies
  • 0 likes

problem with premium student spotify

Good evening,I just made a request for a student offer except that I got the wrong email address and that validated my request. I made a new request in order to get the offer on the right email address but the SheerID site tells me that I already too...

  • Visitor
  • Good evening, I just made a request for a student offer except that I got the wrong email address and that validated my request. I made a new request in order to get the offer on the right email add...
  • EthanS1
  • Community Legend
  • 625 Views
  • 1 replies
  • 0 likes
  • 625 Views
  • 1 replies
  • 0 likes

I can't find the recurring payments option in Spotify student plan

I tried many times to pay recurring payments for Spotify student plan but every time the one month plan arises and there is no recurring payments plan. I already contacted customer care but they are literally doing anything. But whenever I am going t...

Screenshot (188).png
  • Regular
  • I tried many times to pay recurring payments for Spotify student plan but every time the one month plan arises and there is no recurring payments plan. I already contacted customer care but they are ...
  • 458 Views
  • 0 replies
  • 0 likes
  • Other
    Web Player
  • 458 Views
  • 0 replies
  • 0 likes

Superuser Contribution [INDONESIA] Petition for Student Discount Payment Using Go-pay, OVO, DANA

Hello this is just an Idea but I'd like to ask for easier payment options for the student discount. As per now for spotify premium basic and family have debit, credit card, paypal, DANA, Go-Pay, and mobile credit as the payment optionswhile student d...

  • Casual Listener
  • Hello this is just an Idea but I'd like to ask for easier payment options for the student discount.  As per now for spotify premium basic and family have debit, credit card, paypal, DANA, Go-Pa...
  • Jeremy
  • Spotify Legend
  • 1140 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 1140 Views
  • 1 replies
  • 1 likes

Superuser Contribution Hulu Account Hacked

PlanStudent PremiumCountryUSDeviceiPhone 11/ MacBook Air My Question or IssueMy Hulu account was recently hacked and they changed the email. I contacted Hulu (told me to contact Spotify) and contacted Spotify (was told to contact Hulu). Who exactly a...

  • Casual Listener
  • Plan Student Premium Country US Device iPhone 11/ MacBook Air   My Question or Issue My Hulu account was recently hacked and they changed the email. I contacted Hulu (told me to contact ...
  • Jeremy
  • Spotify Legend
  • 1077 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1077 Views
  • 1 replies
  • 0 likes

Superuser Contribution School won’t verify

My Question or IssueWas signing up for Spotify student and my school isn’t listed, Lorenzo Walker Technical College

  • Visitor
  •     My Question or Issue Was signing up for Spotify student and my school isn’t listed, Lorenzo Walker Technical College 
  • Mihail
  • Spotify Legend
  • 688 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 688 Views
  • 1 replies
  • 0 likes

How to Verify Email When I Transferred Schools

PlanPremiumCountryUSADeviceSamsung 8/Razer Blade Stealth 13"Operating SystemWindows 10My Question or IssueI have transferred schools and I have a new student email. My account was verified through the email at my previous school, but that no longer w...

  • Newbie
  • Plan Premium Country USA Device Samsung 8/Razer Blade Stealth 13" Operating System Windows 10 My Question or Issue I have transferred schools and I have a new student email. My account was v...
  • Maxim
  • Spotify Star
  • 711 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 711 Views
  • 1 replies
  • 0 likes

Superuser Contribution Debit card payment won't show in the options for student premium

Hello, i can't pay using my debit card for student premium, only for phone bill is showing up. Please see the attached picture below

  • Casual Listener
  • Hello, i can't pay using my debit card for student premium, only for phone bill is showing up. Please see the attached picture below
  • Jeremy
  • Spotify Legend
  • 492 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 492 Views
  • 1 replies
  • 0 likes

[All Platforms][Other] Student Premium Account Reverification

I got an email today asking me to "Reverify to keep your student discount." On the account page as I've seen a few other people on here say, there's no actual way to reverify your account. That is, at least not until your student account expires and ...

  • Visitor
  • ...or students to reverify their account after receiving the email. Be able to reverify their account and extend the duration of the student premium while the account is still active. Have more than a f...
  • 521 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Other
  • 521 Views
  • 0 replies
  • 0 likes

Superuser Contribution My Student verification is not working.

PlanPremium My Question or IssueI send to verification my student id and what I get back is that it not having: name or date or name of college. And what can I do now?

  • Visitor
  •   Plan Premium      My Question or Issue I send to verification my student id and what I get back is that it not having: name or date or name of college. And what can I do n...
  • Mihail
  • Spotify Legend
  • 706 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 706 Views
  • 1 replies
  • 1 likes

Superuser Contribution Why do I still get ads on a podcast when I'm premium?

I listen to a podcast with a friend from The Netherlands (the podcast is called "My Dad Wrote a Por..") i can't write that word. From time to time I get ads at the beginning, the middle and the end of the podcast (and she doesn't). These last approxi...

  • Casual Listener
  • ...f the podcast (and she doesn't). These last approximately 30 seconds.  I have Premium for Students and I live in Mexico.  I asked my brother, who also has a Premium plan, whether he g...
  • Mihail
  • Spotify Legend
  • 1284 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1284 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Discontinuing student subscription

I have paid on autopay for the last 4 years with my student subscription.I earned a bachelor's degree in May and am in grad school now, just got my congratulations email today from Spotify and they informed me they plan to double my monthly bill unle...

  • Visitor
  • ...hey informed me they plan to double my monthly bill unless I cancel my Spotify account. Well, I was happy with the way things were, but I guess Spotify wasn't happy with students hearing music without p...
  • Elena
  • Moderator
  • 1082 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1082 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium student

I’ve been using premium for student for a year now and just tried to renew the discount because it expired. I logged in to spotify and did the first step of the verification on my phone but sent the college portal login link to another device and did...

  • Newbie
  • I’ve been using premium for student for a year now and just tried to renew the discount because it expired. I logged in to spotify and did the first step of the verification on my phone but sent the ...
  • Jeremy
  • Spotify Legend
  • 1028 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1028 Views
  • 1 replies
  • 0 likes