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Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

Scarebear

Visitor

133161 Views

97 replies

137 likes

Premium for Students
  • 133161 Views
  • 97 replies
  • 137 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31351 Views

19 replies

1 likes

Premium for Students
  • 31351 Views
  • 19 replies
  • 1 likes

No letter, offer redeemed

PlanFreeCountryRussiaDeviceHonor 6c proOperating SystemAndroid 7 In late August I signed up for student premium. I had been waiting for a week, and received no letter of confirmation. I sent another email to sheerid customer service, asking if anythi...

Casual Listener

  Plan Free Country Russia Device Honor 6c pro Operating System Android 7   In late August I signed up for student premium. I had been waiting for a week, and received no letter o...

Billy-J

Spotify Star

798 Views

3 replies

1 likes

Premium for Students
  • 798 Views
  • 3 replies
  • 1 likes

Superuser Contribution Problem with my premium for students

PlanPremium for studentsCountryItalyDevicemate 20Operating Systemandroid 10 My Question or IssueLast year i've submit for the "Premium for Student" plan. Now I can't renew my plan cause, when i try to verify my identity on SheerID, I can't select my ...

Visitor

Plan Premium for students Country Italy Device mate 20 Operating System android 10   My Question or Issue Last year i've submit for the "Premium for Student" plan. Now I can't renew m...

Ivan

Spotify Legend

1027 Views

1 replies

0 likes

Premium for Students
  • 1027 Views
  • 1 replies
  • 0 likes

quick question about family plan host?

Hi,Quick question, can the family plan host see the member's email address within the plan?

Casual Listener

Hi, Quick question, can the family plan host see the member's email address within the plan?   

hvetia

Casual Listener

717 Views

2 replies

0 likes

Premium for Students
  • 717 Views
  • 2 replies
  • 0 likes

Student plan without the 3 months free

PlanStudent PremiumCountryBrazil My Question or IssueI had used my 3 months trial a long time ago, but now i entry in the college and i would like to take the student discount, unfortunately every time i try to add the payament method shows on my scr...

Visitor

  Plan Student Premium Country Brazil     My Question or Issue I had used my 3 months trial a long time ago, but now i entry in the college and i would like to take the student...

Billy-J

Spotify Star

601 Views

1 replies

1 likes

Premium for Students
  • 601 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium for students: No buying option

PlanPremiumCountryTurkeyDeviceRedmi Note 8Operating SystemAndroid My Question or IssueI completed one year with my premium student account and I wanted to renew it. However, I renewed my credit card before this and I could not update it. Today, I bou...

Visitor

Plan Premium Country Turkey Device Redmi Note 8 Operating System Android   My Question or Issue I completed one year with my premium student account and I wanted to renew it. However, ...

Elena

Moderator

2062 Views

1 replies

0 likes

Premium for Students
  • 2062 Views
  • 1 replies
  • 0 likes

Superuser Contribution Receiving "This field should contain a 5 digit zip code" message when trying to activate Hulu

PlanStudent PremiumCountryUnited StatesDevice(Windows PC)Operating System(Windows 10) My Question or IssueWhen attempting to activate Hulu (I already have an account but am not currently subscribed/paying) I receive the message, "This field should co...

Visitor

Plan Student Premium Country United States Device (Windows PC) Operating System (Windows 10)   My Question or Issue When attempting to activate Hulu (I already have an account but am n...

Not applicable

2783 Views

2 replies

0 likes

Premium for Students
  • 2783 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't subscribe for student premium

PlanPremiumCountryBelarus DeviceHonor 8x My Question or Issuein august i subscribed for student premium, two days ago i got an email saying that the payment couldn't be processed. when i add my card info to resubscribe it tells "something is wrong, t...

Casual Listener

  Plan Premium Country Belarus  Device Honor 8x    My Question or Issue in august i subscribed for student premium, two days ago i got an email saying that the payment co...

Elena

Moderator

707 Views

3 replies

1 likes

Premium for Students
  • 707 Views
  • 3 replies
  • 1 likes

Superuser Contribution Premium for students

Spoiler (Highlight to read) I can’t benefit premium for students  I can’t benefit premium for students PlanPremiumCountryTurkeyDeviceiPhone 5s My Question or Issue

Visitor

  I can’t benefit premium for students  Plan Premium Country Turkey Device iPhone 5s   My Question or Issue  

Elena

Moderator

1183 Views

1 replies

0 likes

Premium for Students
  • 1183 Views
  • 1 replies
  • 0 likes

Trying to get premium, but stuck in a loop

PlanFree, trying to get PremiumCountryPolandDevice(Acer Predator Helios 300)Operating System(Windows 10) My Question or IssueI've tried to verify myself as a student and all went good, i recieved e-mail from SheerID, but when i'm trying to buy premiu...

Visitor

Plan Free, trying to get Premium Country Poland Device (Acer Predator Helios 300) Operating System (Windows 10)   My Question or Issue I've tried to verify myself as a student and all ...

Emilia_8

Community Legend

1129 Views

1 replies

0 likes

Premium for Students
  • 1129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount

PlanFree/Premium (STUDENT) CountryBelgium Device(iPhone XS, Macbook Pro late 2016) My Question or IssueHi, on 13/7/2020 Spotify asked me to renew my student discount 'account' and so I did. On 14/7 and 14/8 Spotify charged me 4,99 (student discount p...

Visitor

Plan Free/Premium (STUDENT)   Country Belgium   Device (iPhone XS, Macbook Pro late 2016)   My Question or Issue Hi, on 13/7/2020 Spotify asked me to renew my student discoun...

Elena

Moderator

1042 Views

1 replies

0 likes

Premium for Students
  • 1042 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to Get a student discount from the Philippines

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy J1, Lenovo laptopOperating System(Android Version 5.1.1, Windows 10) My Question or IssueI've been trying to subscribe to the Student promo several months ago. I tried it from my phone and my laptop's...

Casual Listener

Plan Premium Country Philippines Device Samsung Galaxy J1, Lenovo laptop Operating System (Android Version 5.1.1, Windows 10)   My Question or Issue I've been trying to subscribe to th...

Ivan

Spotify Legend

681 Views

3 replies

0 likes

Premium for Students
  • 681 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student enrolled in US university online from UK

PlanPremiumCountryUnited Kingdom/United States My Question or IssueI am a student enrolled in an American university, but due to COVID I am stuck at home (in the UK), doing online lessons. I am technically enrolled in the US university, and so I'm tr...

Newbie

...essons. I am technically enrolled in the US university, and so I'm trying to get Premium for Students, but United States or America isn't coming up under the country options... What should I do?

Elena

Moderator

658 Views

1 replies

1 likes

Premium for Students
  • 658 Views
  • 1 replies
  • 1 likes

[All Platforms][Subscription] How to redeem the Google Nest Mini as a student?

How do I redeem the Google Nest Mini (I'm using Spotify premium for students) if my school account doesn't allow the use of Google Payments? At checkout I keep getting the message "your Google Account isn't authorised to use Google Payments. Please c...

Visitor

How do I redeem the Google Nest Mini (I'm using Spotify premium for students) if my school account doesn't allow the use of Google Payments? At checkout I keep getting the message "your Google A...

440 Views

0 replies

0 likes

All Platforms
Subscription
  • 440 Views
  • 0 replies
  • 0 likes

Superuser Contribution My college doesnt show up for a student discount

PlanFreeCountryEnglandDeviceSamsung galaxy A8 My Question or IssueI'm enrolled at queen marys college but when I put that into the college/university bar it doesn't exist but the basingstoke college of technology nearby does

Visitor

Plan Free Country England Device Samsung galaxy A8     My Question or Issue I'm enrolled at queen marys college but when I put that into the college/university bar it doesn't exist...

DAVenyamor

Casual Listener

11376 Views

2 replies

0 likes

Premium for Students
  • 11376 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student subscription

PlanPremiumCountryUSA My Question or IssueI am a registered student at Grand Canyon University and every time I try to apply for the student premium subscription it tells me they were unable to find me in the data base. I even tried manually doing it...

Newbie

  Plan Premium Country USA   My Question or Issue I am a registered student at Grand Canyon University and every time I try to apply for the student premium subscription it tells me ...

Ivan

Spotify Legend

651 Views

1 replies

1 likes

Premium for Students
  • 651 Views
  • 1 replies
  • 1 likes

I activated premium on the wrong account and want to get a refund help please :'(

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

AdamDamon

Spotify Star

601 Views

1 replies

1 likes

Premium for Students
  • 601 Views
  • 1 replies
  • 1 likes

Can't verify because I don't have the documents needed

PlanPremiumCountryTurkeyOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi there, I am currently enrolled in a university, and was using the premium account for students, but now I need to confirm that I'm a student again....

Casual Listener

...remium account for students, but now I need to confirm that I'm a student again. The problem is that I don't have something from these past 3 months to show as proof of me being a student, as we are on o...

The_D

Casual Listener

562 Views

1 replies

0 likes

Premium for Students
  • 562 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot switch from family account to student account

 PlanFamily PremiumCountryTurkeyDevicePCOperating SystemWindows 10 My Question or IssueI verified that I am a student from SheerID. It says student discount is available, but when I want to use it, nothing appears on the screen, only your student acc...

Visitor

  Plan Family Premium Country Turkey Device PC Operating System Windows 10   My Question or Issue I verified that I am a student from SheerID. It says student discount is available, b...

Mario

Spotify Legend

919 Views

1 replies

0 likes

Premium for Students
  • 919 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not able to verify for student discount

Hi, today I tried to try a 3-month free subscription for student and when I tried to verify, it said they couldn't confirm if I am a student or not. So I tried using SheerID to verify myself but this time SheerID I could not find the USA in the count...

Visitor

Hi, today I tried to try a 3-month free subscription for student and when I tried to verify, it said they couldn't confirm if I am a student or not. So I tried using SheerID to verify myself but this...

Ivan

Spotify Legend

906 Views

1 replies

1 likes

Premium for Students
  • 906 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can’t connect my Headspace to my bundle??

I don’t understand — I got the a Spotify + Headspace Student Bundle today, but my Headspace is still not showing up as the premium version. I’ve tried logging in and out, both via Apple ID and Spotify, and nothing is working?

Casual Listener

I don’t understand — I got the a Spotify + Headspace Student Bundle today, but my Headspace is still not showing up as the premium version. I’ve tried logging in and out, both via Apple ID and Spotif...

Yordan

Moderator

1653 Views

4 replies

2 likes

Premium for Students
  • 1653 Views
  • 4 replies
  • 2 likes