Premium for students not updating

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Premium for students not updating

Shwetansh
Casual Listener

 

Plan-Premium

Country-India

 

Device

iPad pro 2018 series, Redmi note 8 pro, Predator helios 300, HP pavillion 15 series)

 

 

My Question or Issue

Hi, I have been using spotify for quite some time now and am a premium for students user since 2019.....  Last month i verified for student discount again (i got late by 1 month from due date so got charged extra for 1 month and its fine) and it  was done successfully (until next year) but now its again showing an extra charge due for next month (119 INR instead of 66 INR)

My mode of payment is visa debit card....

Pls help..........

 

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2 ACCEPTED SOLUTIONS
Solution!

Jeremy
Moderator
Moderator

Hi there @Shwetansh,


Thank you for your post here in the Community. We're happy to help.

 

In this case we suggest that you cancel the current subscription and wait until your account reverts to our free version, and  then subscribe to the Student subscription.

 

Let us know how everything goes 🙂

Take care! 

JeremyModerator
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Live, love, laugh and listen to music 🙂

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Solution!

Mihail
Moderator
Moderator

Hey @Shwetansh,

 

Thanks for getting back to us.

 

If you've successfully verified your student status and started a subscription with the discount, all payments will be with the reduced price for the next year. This is also the case if you cancel and then reactivate your Premium with student discount subscription. Keep in mind that you can always check the amount and date of next payment on your account page.

 

Hope this info is useful. Keep us posted if you have any questions.

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

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4 Replies

Shwetansh
Casual Listener

CLicking on change plan gives me the following option to select.....

Screenshot (42).png
Solution!

Jeremy
Moderator
Moderator

Hi there @Shwetansh,


Thank you for your post here in the Community. We're happy to help.

 

In this case we suggest that you cancel the current subscription and wait until your account reverts to our free version, and  then subscribe to the Student subscription.

 

Let us know how everything goes 🙂

Take care! 

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

View solution in original post

Shwetansh
Casual Listener

hi @Jeremy

thanks for the help

i did cancel the subsciption and it reverted to free one, after this i again subscibed to premium for students plan and it was done successfully until 4th July 2021

Now after that, the payment gonna be same right or its gonna change back again to the 119 one?? also will the payment occur automatically on due date (i paid via VISA debit card)

Solution!

Mihail
Moderator
Moderator

Hey @Shwetansh,

 

Thanks for getting back to us.

 

If you've successfully verified your student status and started a subscription with the discount, all payments will be with the reduced price for the next year. This is also the case if you cancel and then reactivate your Premium with student discount subscription. Keep in mind that you can always check the amount and date of next payment on your account page.

 

Hope this info is useful. Keep us posted if you have any questions.

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

View solution in original post

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