Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
PlanPremiumCountryUSA My Question or IssueI am a registered student at Grand Canyon University and every time I try to apply for the student premium subscription it tells me they were unable to find me in the data base. I even tried manually doing it...
Hi, I've read so many questions/answers on here and am still unsure if there is a particular solution to my problem. I have a Spotify Student Account and decided to link my existing Hulu Account in order to get the deal. I've since decided to switch ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremiumCountryTurkeyOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi there, I am currently enrolled in a university, and was using the premium account for students, but now I need to confirm that I'm a student again....
PlanPremium for StudentsCountryUSADevice(iPhone Xs Max, Dell Inspiron 7720, Macbook Air Late 2017)Operating System(iOS 13.3.1, Windows 10, 10.12 Sierra) My Question or IssueI've had premium for students for about 2 years now. I changed my payment inf...
PlanPremium for StudentsCountryUS & CanadaDevicePurism Librem 15Operating SystemPop!_OS 20.04 My Question or IssueI reside in the US, but am attending a Canadian university (St. Stephen's University). I tried to get Student Premium, but the universit...
Está sendo cobrado valor do spotify premium comum, apesar de quando eu clico na aba de estudante aparecer que já resgatei o benefício. Porém não recebi nenhum e-mail de confirmação sobre ter comprovado ser estudante e não me permite assinar de novo. ...
Hello all!I had premium for students from October 2018 - 2019, but I forgot to renew it come November 2019. Now I cannot redeem the student deal at all because it claims that I already have even though I only used 1 of the 4 years they offer. Help me...
Help! I am student and currently have an eligible student account, I verified my student account at the start of this year but for some reason the whole of this year just gone my Spotify was charging me for a normal premium (£9.99 instead of £4.99) a...
CountryRussiaOperating SystemWindows 10 I've got approved to student subscription. But when I click on get premium I am receiving following error:
La página para verificar y renovar el plan de estudiantes me da errorPlanEstudiantesCountryEspañaDeviceiPhone XROperating System(iOS 10 My Question or Issue
PlanPremiumCountryU.S.ADeviceLG Stylo 6Operating SystemAndroid 10 My Question or IssueHi! So I am unable to update my billing my information. I recently got a new debit card and want to use that to continue to pay for my plan. Unfortunately, the only...
PlanFree/PremiumCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGood evening! I am currently a university student planning to activate the Spotify plan f...
PlanPremiumCountryU.S.DevicePCOperating SystemWindows 10 My Question or IssueWhen I attempt to switch my account from premium to student, the link comes up as "Page not found" All I am doing is clicking one button and it goes directly to "Page not fo...
Plan - Premium StudentFree/Premium - PremiumCountry - CanadaDevice - iPhone 11 and MacBook Pro My Question or Issue:I already have a Spotify premium student account. However, I would like to create another premium student account. Thus, can I get two...
PlanFreeCountryRussiaDeviceMacbook Pro 2017Operating SystemMac OS 10.15.6 My Question or IssueI confirmed the student status using SheerID, but when I click "get discount" and then click "get premium" I get an error. I've tried all browsers and devic...
The documents were checked. But it gives an error and does not allow you to activate premium premium.PlanFree/PremiumCountryMoscowDeviceSamsung S8+Operating SystemAndroid My Question or Issue
Boa noite, hoje recebi uma mensagem sobre o pagamento do meu plano porém não veio com o desconto de estudante, entao fui ver no site e surgiu essa mensagem quando coloco meus dadosAo que da para entender é que tem outro usuario usando, mas quem?Prec...
PlanFree (trying to apply for premium student) CountryUK My Question or IssueI am trying to sign up for the premium student plan but I cannot complete the verification. The error message "unable to perform requested action" keeps coming up. I have tr...
PlanPremium --> Premium for studentsCountryGermanyDevicelaptopOperating SystemWindows 10 My question or Issue I´m trying to change my premium account into a student premium account.First, SheerID couldn´t find my university and it seemed there should...