Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...
Visitor
8884 Views
10 replies
1 likes
PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...
Newbie
134856 Views
98 replies
138 likes
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Newbie
31694 Views
19 replies
1 likes
I had subscribed to the Spotify Student plan hoping to also use the SHOWTIME and Hulu feature, but it’s showing to me that I don’t have the subscription on either and I’m not eligible? I tried the other solutions and they seem to not work either. I’v...
I had subscribed to the Spotify Student plan hoping to also use the SHOWTIME and Hulu feature, but it’s showing to me that I don’t have the subscription on either and I’m not eligible? I tried the ot...
667 Views
0 replies
0 likes
I can't find my community college in the list. Madera Community College. Can I get some help.
I can't find my community college in the list. Madera Community College. Can I get some help.
Spotify Star
725 Views
1 replies
0 likes
Boa tarde, Eu recebi uma notificação de cobrança do Spotify premium alegando um custo de 16,50 (premium normal)Quando a minha conta é na realidade uma conta premium universitária. (Cadastrado só no meio do ano)Gostaria de saber se mais alguém já sofr...
Boa tarde, Eu recebi uma notificação de cobrança do Spotify premium alegando um custo de 16,50 (premium normal) Quando a minha conta é na realidade uma conta premium universitária. (Cadastr...
Casual Listener
1497 Views
4 replies
0 likes
Hi,If I upgrade from student to Duo premium, would I lose my Hulu and Showtime access? Thanks! Jen
Hi, If I upgrade from student to Duo premium, would I lose my Hulu and Showtime access? Thanks! Jen
Spotify Star
887 Views
1 replies
0 likes
On Dec. 28, I received the email attached from Spotify regarding my Student Account. I clicked on Reverify Account, it took me to the plans page (https://www.spotify.com/us/student/?splot=rmAyDBlsSJm-0YH395i-Xw) and when I clicked get started, it too...
On Dec. 28, I received the email attached from Spotify regarding my Student Account. I clicked on Reverify Account, it took me to the plans page (https://www.spotify.com/us/student/?splot=rmAy...
Moderator
5827 Views
5 replies
0 likes
PlanPremiumCountryIndiaDeviceMacBook Pro (Retina, 15-inch, Late 2013)Operating SystemMac OS 10.15.7 (19H114) My Question or IssueWhen I go to https://www.spotify.com/in/student/verification/, I don't see an option to subscribe for a monthly plan, onl...
Plan Premium Country India Device MacBook Pro (Retina, 15-inch, Late 2013) Operating System Mac OS 10.15.7 (19H114) My Question or Issue When I go to https://www.spotify.com/in/...
Spotify Legend
1552 Views
10 replies
1 likes
I have been trying to get a premium students account. I am verified, but once I put in all of my billing information it says that I cannot upgrade my account to the premium students plan because I have already done a free trial. The free trial is inc...
I have been trying to get a premium students account. I am verified, but once I put in all of my billing information it says that I cannot upgrade my account to the premium students plan because I h...
Spotify Legend
1348 Views
3 replies
0 likes
A few months ago, there were two options for the payment method which is to use a credit card/debit card or a mobile credit. And I used the mobile credit method because I got a few credits there that I don't really use. I pay it for one month, thinki...
A few months ago, there were two options for the payment method which is to use a credit card/debit card or a mobile credit. And I used the mobile credit method because I got a few credits there that...
Moderator
2038 Views
3 replies
0 likes
PlanFree/Premium StudentCountryGermanyDevicePC/OnePlus 7TOperating SystemWindows 10Android Oreo My Question or IssueHi There, SheerID recently verified my account as eligible for Premium for Students (verified until 12/2021).However, when I try to up...
...s eligible for Premium for Students (verified until 12/2021). However, when I try to upgrade from Free to Premium Students, it says "It seems like you have already used a free trial at some point. T...
Moderator
3773 Views
7 replies
0 likes
Good evening,I just made a request for a student offer except that I got the wrong email address and that validated my request. I made a new request in order to get the offer on the right email address but the SheerID site tells me that I already too...
Good evening, I just made a request for a student offer except that I got the wrong email address and that validated my request. I made a new request in order to get the offer on the right email add...
Community Legend
669 Views
1 replies
0 likes
PlanFree/PremiumCountrygermanyDevicehuawei p90lite/ desktop pcOperating Systemandroid/ windows 10 My Question or Issuei keep receiving "unknown error, pls try again later", when trying to sign up for spotify student. i reckon its bcs i am using a vpn...
Plan Free/Premium Country germany Device huawei p90lite/ desktop pc Operating System android/ windows 10 My Question or Issue i keep receiving "unknown error, pls try again l...
Visitor
972 Views
2 replies
0 likes
PlanFree to be Premium for StudentCountry Hong Kong My Question or IssueHello, I just got verified by SheerID stating that I'm enrolled in an accredited university, which is the Chinese University of Hong Kong in my case. However, when I go on and tr...
...s the Chinese University of Hong Kong in my case. However, when I go on and try to register as a premium user, I have been charged in British pounds, in the fee for UK students (£4.99). I have used m...
Moderator
895 Views
3 replies
0 likes
My payment failed. I had student subscription, but I have changed my card. I have checked everything in my bank and all it's OK. I tried other cards, but unsuccessfully. I tried to do it in another deviced an on PC, but unsuccessfully. PLEASE, HELP!!...
My payment failed. I had student subscription, but I have changed my card. I have checked everything in my bank and all it's OK. I tried other cards, but unsuccessfully. I tried to do it in another d...
Spotify Legend
1175 Views
3 replies
0 likes
I tried many times to pay recurring payments for Spotify student plan but every time the one month plan arises and there is no recurring payments plan. I already contacted customer care but they are literally doing anything. But whenever I am going t...
I tried many times to pay recurring payments for Spotify student plan but every time the one month plan arises and there is no recurring payments plan. I already contacted customer care but they are ...
507 Views
0 replies
0 likes
Hello this is just an Idea but I'd like to ask for easier payment options for the student discount. As per now for spotify premium basic and family have debit, credit card, paypal, DANA, Go-Pay, and mobile credit as the payment optionswhile student d...
Hello this is just an Idea but I'd like to ask for easier payment options for the student discount. As per now for spotify premium basic and family have debit, credit card, paypal, DANA, Go-Pa...
Spotify Legend
1263 Views
1 replies
1 likes
PlanStudent PremiumCountryUSDeviceiPhone 11/ MacBook Air My Question or IssueMy Hulu account was recently hacked and they changed the email. I contacted Hulu (told me to contact Spotify) and contacted Spotify (was told to contact Hulu). Who exactly a...
Plan Student Premium Country US Device iPhone 11/ MacBook Air My Question or Issue My Hulu account was recently hacked and they changed the email. I contacted Hulu (told me to contact ...
Spotify Legend
1132 Views
1 replies
0 likes
My Question or IssueWas signing up for Spotify student and my school isn’t listed, Lorenzo Walker Technical College
My Question or Issue Was signing up for Spotify student and my school isn’t listed, Lorenzo Walker Technical College
Spotify Legend
742 Views
1 replies
0 likes
Hello, i can't pay using my debit card for student premium, only for phone bill is showing up. Please see the attached picture below
Hello, i can't pay using my debit card for student premium, only for phone bill is showing up. Please see the attached picture below
Spotify Legend
534 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung 8/Razer Blade Stealth 13"Operating SystemWindows 10My Question or IssueI have transferred schools and I have a new student email. My account was verified through the email at my previous school, but that no longer w...
Plan Premium Country USA Device Samsung 8/Razer Blade Stealth 13" Operating System Windows 10 My Question or Issue I have transferred schools and I have a new student email. My account was v...
Spotify Star
757 Views
1 replies
0 likes
I got an email today asking me to "Reverify to keep your student discount." On the account page as I've seen a few other people on here say, there's no actual way to reverify your account. That is, at least not until your student account expires and ...
...or students to reverify their account after receiving the email. Be able to reverify their account and extend the duration of the student premium while the account is still active. Have more than a f...
574 Views
0 replies
0 likes
