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İ've tried upgrading to student account first from my phone, at that moment I didn't know I should upload a document and I don't have any document on my phone. Still, when I apply student account, Spotify first asked for payment and then I couldn't upgrade to premium from phone, because I couldn't upload a document.
Second, I tried to upgrade from the computer and I paid to Spotify AGAIN and this time I DID upload a document. I've waited for SheerID to verify that I'm a student. Two days later, SheerID verified I'm a student and Spotify asked me to PAY AGAIN.
I'm now using Spotify as premium but for that, I paid 3 months for 1 month. I want the refund of those TWO EXTRA payments.
Solved! Go to Solution.
Hey @zbkanal, welcome to the community!
Sometimes when you enter your payment details, the money is drafted and remains as pending for the discount to be validated.
Since you didn't complete the student validation process, the payment should remain as pending, and will go back to your bank account soon.
You can find more info on failed Spotify payments here. Also, you can contact your bank for more details on these pending transactions.