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Plan
Student/Premium
Country
UK
First of all, the fact that I have to post on a community board for payment plan help is an absolute joke. Unbelievable, in fact. Why is there no email address, live chat, or phone number?
My Question or Issue
A month ago my year of spotify student lapsed and I was charged full price. No problem, my mistake. Thus, I re-verified my student status (doing that SheerID stuff), and my account states this is now valid until 9/12/24. However, once again, I have been charged full premium price - why?
Thanks in advance for any help with this ridiculous situation
Solved! Go to Solution.
Hey @dbringer,
Thanks for coming to the Community.
After verifiying yourself as a student, you'll also need to activate the discount, as can be seen here ("Choose Your Plan"):
To activate the discount now, you'll need to open www.spotify.com/student again and follow the steps until the end. 🙂
I hope this helps!
Hey @dbringer,
Thanks for coming to the Community.
After verifiying yourself as a student, you'll also need to activate the discount, as can be seen here ("Choose Your Plan"):
To activate the discount now, you'll need to open www.spotify.com/student again and follow the steps until the end. 🙂
I hope this helps!
Thanks for the reply.
Why on earth would the discount state it is valid but then I have to go through a further step to activate it? What a ridiculous and sneaky thing for Spotify to do. In fact, I'm sure I had done this. Spotify should refund me the difference between premium and student, but seeing as they don't even have a way to contact them, I think I will go to google music or youtube premium instead after 10+ years of Spotify.
Hey again, @dbringer,
Thanks for getting back.
The Student discount and the Premium Student subscription are two different things and in order to pay the discounted price, every user has to also change their subscription to Premium Student after verifying their student status. 🙂
If you've been charged full price even after getting the discount, and believe you're eligible for a refund, then feel free to reach out to Support so that they can look into this.
Hope this helps!
Hi,
Thanks again for your reply. What is the point in having a student discount that is separate from the premium student subscription, other than to scoop up extra money when my situation happens. Completely bizarre!
Cheers
Hi,
I just availed the student premium plan, but I got charged even though it’s my first time getting premium and on a free trial.
Spotify says the first month is free, and users will be charged after their free trial has expired. I am confused as to why they decided to charge me.
Thanks
I reverified my student discount for another year (10.07.2024) but still I was charged 4.99 (17.07.2024).
Plan
Student/Premium
Country
Austria
Device
(iPhone 14 Pro Max)
Operating System
(iOS 10)
My Question or Issue
Unfortunately, I never received an email (it might have landed in my spam folder) informing me that I needed to re-verify my Spotify student subscription, and as a result, I have been paying the full price for the past six months. I also didn't notice this sooner as I was deeply involved in my studies. I would like to ask if it is possible to get at least a partial refund if I can provide proof of my student status.
Plan
Premium
Country
Sri Lanka
Device
(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)
Operating System
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
I was subscribed to a premium student plan but it had changed and i got charged for a premium individual plan. please fix this and reimburse my money.
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