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Please see below the most popular frequently asked questions.

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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • manualjake
  • Casual Listener
  • 21350 Views
  • 16 replies
  • 0 likes
  • Premium for Students
  • 21350 Views
  • 16 replies
  • 0 likes

Solved!!Superuser Contribution How to pay the Spotify Student plan with a debit card?

A few months ago, there were two options for the payment method which is to use a credit card/debit card or a mobile credit. And I used the mobile credit method because I got a few credits there that I don't really use. I pay it for one month, thinki...

  • Casual Listener
  • A few months ago, there were two options for the payment method which is to use a credit card/debit card or a mobile credit. And I used the mobile credit method because I got a few credits there that...
  • Ivelina
  • Moderator
  • 1397 Views
  • 3 replies
  • 0 likes
  • 1397 Views
  • 3 replies
  • 0 likes

Student verification link not working.

I have been able to verify my student account on spotify, and got the link to get student discount. I can click it and be directed to the spofity website to confirm my account. But when i click confirm account, it takes to me an error page saying "pa...

  • Newbie
  • I have been able to verify my student account on spotify, and got the link to get student discount. I can click it and be directed to the spofity website to confirm my account. But when i click confi...
  • osornios
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution subscription page for student plan won't move ahead to make payment

I was trying to renew my premium plan and upon changing it to student plan and the verification by sheerID had been done, the page won't move past subscription page

  • Casual Listener
  • I was trying to renew my premium plan and upon changing it to student plan and the verification by sheerID had been done, the page won't move past subscription page
  • Eni
  • Moderator
  • 297 Views
  • 3 replies
  • 0 likes
  • 297 Views
  • 3 replies
  • 0 likes

Is my Premium subscription cancelled?

I paid for my student subscription but I wanted to join a Premium Family account

  • Visitor
  • I paid for my student subscription but I wanted to join a Premium Family account
  • Jose_M
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Meu plano foi alterado sem meu consentimento

PlanstudentCountryBrazilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue "My student plan was changed to premium. I understand that I need to resend my enrollment pr...

  • Newbie
  • Plan student Country Brazil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   "My ...
  • Bittencourt
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 173 Views
  • 1 replies
  • 0 likes

being and not being qualified at the same time

I've been qualified for a student plan but when i click on the link it says i'm not qualified. ive already tried on incognito page

  • Casual Listener
  • I've been qualified for a student plan but when i click on the link it says i'm not qualified. ive already tried on incognito page  
  • Luan
  • Spotify Star
  • 341 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 341 Views
  • 3 replies
  • 0 likes

Como ter Spotify para estudantes por mais de 4 anos?

Mudei de faculdade no meio do curso, e o que deveriam ser 4 anos de duração se tornaram 6. Com isso, ficam dizendo que meu limite chegou ao fim e que devo pagar o valor normal, mas continuo sendo estudante.Existe algum modo de extender esse prazo?

  • Visitor
  • Mudei de faculdade no meio do curso, e o que deveriam ser 4 anos de duração se tornaram 6. Com isso, ficam dizendo que meu limite chegou ao fim e que devo pagar o valor normal, mas continuo sendo est...
  • Bittencourt
  • Spotify Star
  • 385 Views
  • 1 replies
  • 1 likes
  • 385 Views
  • 1 replies
  • 1 likes

Superuser Contribution verificación de cuenta de estudiante

Al parecer ya se verifico mi cuenta de estudiante, luego me sale que alguien ya intento canjear o utilizar esa oferta con mi cuenta. entonces les escribí a soporte pero me pusieron mi cuenta a anónimo, entonces volví a verificarlo cuando me enviaron ...

  • Visitor
  • Al parecer ya se verifico mi cuenta de estudiante, luego me sale que alguien ya intento canjear o utilizar esa oferta con mi cuenta. entonces les escribí a soporte pero me pusieron mi cuenta a anónim...
  • Eni
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Price student Premium

I am a medical student studying in Argentina. And I requested the student plan and was confirmed. However, the price it says is **bleep**.00 Argentine pesos per month. But when I go to the payment tab,Changes to 699.00 per month. I even have prints s...

  • Newbie
  • I am a medical student studying in Argentina. And I requested the student plan and was confirmed. However, the price it says is **bleep**.00 Argentine pesos per month. But when I go to the payment ta...
  • Joan
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 207 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium student in UK

I want to choose the premium student plan, but when I click on the ‘ get premium’, the page shows ‘ The page no longer exists’ None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanF...

  • Casual Listener
  • I want to choose the premium student plan, but when I click on the ‘ get premium’, the page shows ‘ The page no longer exists’    None of the below information is required. However, the...
  • MartinT
  • Moderator
  • 650 Views
  • 5 replies
  • 0 likes
  • Premium for Students
  • 650 Views
  • 5 replies
  • 0 likes

Necesito ayuda con mis pagos

Mi descuento de estudiantes espiro, pero ayer y hoy me cobraron 129 pesos en total 258 pesos y no sé porque ya que quiero renovar mi premium para estudiantes, pero ya me hicieron ese cobro

  • Visitor
  • Mi descuento de estudiantes espiro, pero ayer y hoy me cobraron 129 pesos en total 258 pesos y no sé porque ya que quiero renovar mi premium para estudiantes, pero ya me hicieron ese cobro
  • Bittencourt
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I unlink Hulu from Spotify student?

I want tot upgrade to Hulu without ads, but I don’t want to have to make an entire new account. I haven’t found any way to take Hulu off of my Spotify billing, Is there a way to unlink the account so that I can keep it?

  • Visitor
  • I want tot upgrade to Hulu without ads, but I don’t want to have to make an entire new account. I haven’t found any way to take Hulu off of my Spotify billing, Is there a way to unlink the account so...
  • seanathonw
  • Visitor
  • 3875 Views
  • 8 replies
  • 0 likes
  • 3875 Views
  • 8 replies
  • 0 likes

Superuser Contribution Student account keeps changing to normal account

I have been a student for the last 4 years and my account keeps changing to normal and billing me the normal price without notice. When I change it back I have to pay the student price additional to the normal price that month, so I have to pay twice...

  • Newbie
  • I have been a student for the last 4 years and my account keeps changing to normal and billing me the normal price without notice. When I change it back I have to pay the student price additional to ...
  • Elena
  • Moderator
  • 209 Views
  • 2 replies
  • 0 likes
  • 209 Views
  • 2 replies
  • 0 likes

Superuser Contribution I've qualified for student premium but I cannot update my plan to it.

I qualified for student premium but whenever I click "Get Premium Student" in the premium tab, or click the "Get Discount" button in the Manage Your Plan page, I just get brought back to the main account page and nothing happens.

  • Visitor
  • I qualified for student premium but whenever I click "Get Premium Student" in the premium tab, or click the "Get Discount" button in the Manage Your Plan page, I just get brought back to the main acc...
  • Vasil
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

student Spotify premium screen gets stucked

when I choose plan after selecting student premium my screen won't respond i tap on inr 59/ month everytime but its not responding anything

  • Casual Listener
  • when I choose plan after selecting student premium my screen won't respond i tap on inr 59/ month everytime but its not responding anything
  • Bittencourt
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Verifiqué ser estudiante, fué aprobado y me cambiaron a plan individual cobrándome más

Siempre he usado Spotify Premium para estudiantes desde que entré a estudiar. Hace un par de semanas hice la verificación anual y fue aprobada, recibí el correo de confirmación. Ahora me entero de que me cambiaron al Plan Individual y me descontaron ...

  • Visitor
  • Siempre he usado Spotify Premium para estudiantes desde que entré a estudiar. Hace un par de semanas hice la verificación anual y fue aprobada, recibí el correo de confirmación. Ahora me entero de qu...
  • Eni
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm a verified student, but try to change my plan it says I'm ineligible?

I have the email verifying my student ID, but when I change my plan it gives me an error saying "Sorry, you are not eligible for that plan. Here are some other ways to get Premium." Then it wants me to choose a different plan. Why?

  • Newbie
  • I have the email verifying my student ID, but when I change my plan it gives me an error saying "Sorry, you are not eligible for that plan. Here are some other ways to get Premium." Then it wants me ...
  • Joan
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Meu Premium é universitário, está aparecendo pra pagar o Premium Individual

Ao tentar realizar o pagamento do meu plano Premium Universitário, notei que o mesmo está vindo como Premium Individual, que não foi o plano que eu solicitei, e tem um valor mais alto.

  • Visitor
  • Ao tentar realizar o pagamento do meu plano Premium Universitário, notei que o mesmo está vindo como Premium Individual, que não foi o plano que eu solicitei, e tem um valor mais alto.
  • Bittencourt
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Student Plan Link doesn't work in the verification email

I can't achieve to activate the Premium Student Plan, even after having been verified by SheerID. I receive the verification confirmation mail by SheerID, but when I clicked on the button, its leads me first on the registration page, which is working...

  • Casual Listener
  • I can't achieve to activate the Premium Student Plan, even after having been verified by SheerID. I receive the verification confirmation mail by SheerID, but when I clicked on the button, its lead...
  • maddiegr
  • Visitor
  • 403 Views
  • 4 replies
  • 0 likes
  • Premium for Students
  • 403 Views
  • 4 replies
  • 0 likes

dos pagos en un solo mes

Recibi una notificacion de que me cobraron dos pagos mensuales en el mismo mes, con una diferencia de 7 dias. como es eso posible

  • Visitor
  • Recibi una notificacion de que me cobraron dos pagos mensuales en el mismo mes, con una diferencia de 7 dias. como es eso posible
  • Bittencourt
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes