Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
PlanPremium IndividualCountrySingaporeDeviceIphone 11 Pro Max, Windows Desktop, Macbook Air 1Operating SystemIOS, Windows My Question or IssueWhy is my SheerID stuck in the "This should only take a few minutes" page i waited for more than 10 minutes ...
I am trying to switch from the premium plan to student premium plan. I was verified via SheerID with no issues. However, when I try to change plans it doesn't change the plan. There are no error messages, it just simply stays on the premium plan.
I change my individual premium to student premium after purchasing the individual one for 10.99 and student premium is 5.99. What happens to the money the rest of the money I paid?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question got charged was supposed to be free trial for 30 day trial included hulu but I got charged.
All the time I purchase student account. But this time it showed me that payment failed. I tried with my cards and sim
PlanPremiumCountryIndiaDevice(LG G6 and Windows Desktop)Operating System(Android Oreo and Windows 10) My Question or IssueMy issue is that students cannot obviously have credit not that I know of, I couldn't subscribe for a Spotify premium for a year...
PlanPremiumCountryIndia DeviceMi Note 9 Pro Max, MacbookOperating SystemAndroid My Question or IssueI have a premium account on Spotify. I have UPI Autopay setup that automatically deducts the premium amount. Now I have a gift card with me, so how ca...
Question: I used my 4 years of student premium during my undergraduate degree; however, I am going back for my masters. Would I be eligible again for another 4 years?
PlanStudent Premium CountryUSA My Question or IssueI recently changed my email on Spotify as I changed my primary email. Now when I am trying to log into Hulu, it comes up with an error and it does not recognize my email as an account. What exactly s...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am verified as a student but it says you are not eligible to get the student plan.
I wanted to change from individual to student ,but have failed and am now using the free plan ,,because the plan choosen doesn't load
I am trying to re-verify my Spotify student account by using the link that was sent via email but it takes me back to my account page. Once I'm at my account page I go to manage plans and click the button that says "get discount" for the student plan...
Hola buen dia, solicito su ayuda ya que no me deja renovar mi plan de estudiante, ya lo tuve hace un tiempo y se venció, en automático me cargo el plan individual, ahora quiero renovar los datos y me suscripción plan estudiante pero me aparece una le...
PlanStudent/PremiumCountryUSADeviceIPHONE 13proOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to change my subscription plan from Student Premium with Hulu to just regular Student Premium for $2.99. However, when I...
Hello, Is there an option to enable student discount in Spotify for Bulgarian students ? When I tray to change the subscription plan, all it gives me, as options is switching back to Free, Family and Yearly membership. If there is no option to use th...
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
I’m going into 6th year of secondary school and I really can’t afford the 10:99 a month plan is there any way I could get a student plan
I'm in the United States and a student in the US, but when I try to go to billing for my student spotify premium it is stuck on Canadian dollars and provinces, I have my country set as USA in my settings as well but it will not change the billing opt...
When I have to choose the plan for premium 59 or 66 something it doesn't load anything after choosing any of the plan
ok this might be stupid but I just paid for my student premium for the month like a week ago and today I realized I needed to renew my student status. Well when I went to go do that it tried to charge me again and while yes it’s just six dollars it’s...