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Solved!! My Student Plan changed to Premium Individual

Note: I currently use Spotify in two devices: my phone and my laptop. That's why I included both of them below. Plan Premium Student Country Dominican Republic Device Samsung Galaxy A05, Dell Latitude 7280 Operating System Android 11, Windows 11 My Q...

Casual Listener

31zzxznsjfq

Newbie

9699 Views

6 replies

0 likes

Premium for Students
  • 9699 Views
  • 6 replies
  • 0 likes

AI DJ not showing up

PlanPremiumCountrySouth Africa My Question or IssueI have been subscribed to premium student for nearly a month now and still no sign of the AI DJ. I have tried everything: deleting and reinstalling, logging out and back in, I have updated the app 3 ...

Casual Listener

standardpremiumuser

Visitor

15334 Views

10 replies

2 likes

Premium for Students
  • 15334 Views
  • 10 replies
  • 2 likes

Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

Azra0

Visitor

24744 Views

11 replies

1 likes

Premium for Students
  • 24744 Views
  • 11 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pdan58

Visitor

169722 Views

110 replies

148 likes

Premium for Students
  • 169722 Views
  • 110 replies
  • 148 likes

Superuser Contribution Payment failed

PlanPremium for studentsCountry Deviceiphone 14 pro max and laptopOperating Systemios 18, windows 11 My Question or Issueso previously I subscribed to the 99tk/month plan paying through my mobile operator but unfortunately the 2nd months' payment fai...

Visitor

  Plan Premium for students Country   Device iphone 14 pro max and laptop Operating System ios 18, windows 11   My Question or Issue so previously I subscribed to the 99tk/m...

Susan_GP

Moderator

897 Views

1 replies

0 likes

Premium for Students
  • 897 Views
  • 1 replies
  • 0 likes

payment fail

Hi i’m trying to pay for spotify student premium and every time I put in my card information it says payment fail. There’s money in my account and i’ve also checked to see if i qualify for the student premium, and i do. I don’t understand why it’s no...

Newbie

 Hi i’m trying to pay for spotify student premium and every time I put in my card information it says payment fail. There’s money in my account and i’ve also checked to see if i qualify for the ...

Bittencourt

Spotify Star

614 Views

1 replies

0 likes

Premium for Students
  • 614 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Subscription

I paid for a 3months STUDENT SUBSCRIPTION at 59/-. And before 7 days of ending this subscription period i cancelled the auto new option. After this subscription ended, I go for resubscription but it's shows me to resubmit the documents for verificati...

Visitor

I paid for a 3months STUDENT SUBSCRIPTION at 59/-. And before 7 days of ending this subscription period i cancelled the auto new option. After this subscription ended, I go for resubscription but it'...

Vasil

Moderator

618 Views

1 replies

0 likes

Premium for Students
  • 618 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

I have premium student. My account got debited yet spotify says my payment failed and i had to downgrade to free without trying to check the errorPlansStudent PremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Syste...

Visitor

I have premium student. My account got debited yet spotify says my payment failed and i had to downgrade to free without trying to check the error Plans Student Premium Country India Device (iP...

Vasil

Moderator

748 Views

1 replies

0 likes

Premium for Students
  • 748 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Charged for premium while still have a student discount

PlanPremium/Premium Student CountrySouth Africa DeviceHuawei P30 Lite Operating SystemEMUI My Question or IssueI first got my student discount in April 2023. Then I had to cancel the subscription around August with the aim of changing the billing dat...

Visitor

  Plan Premium/Premium Student  Country South Africa  Device Huawei P30 Lite  Operating System EMUI   My Question or Issue I first got my student discount in April...

DavidgGVv

Visitor

4253 Views

9 replies

0 likes

Premium for Students
  • 4253 Views
  • 9 replies
  • 0 likes

My data has been stolen

Hi, I've recently learned that someone has stolen my student ID info and used it to buy the Student Premium plan. I would like my data to be disconnected from that account and deleted. I can of course provide any information through a private convers...

Visitor

Hi, I've recently learned that someone has stolen my student ID info and used it to buy the Student Premium plan. I would like my data to be disconnected from that account and deleted. I can of cours...

Billy-J

Spotify Star

596 Views

1 replies

0 likes

Premium for Students
  • 596 Views
  • 1 replies
  • 0 likes

Verification

Hi! Why can’t I proceed to verification?PlanStudentPremiumCountryPH Device(iPhone X)Operating System(iOS)) My Question or Issue

Visitor

Hi! Why can’t I proceed to verification? Plan StudentPremium Country PH   Device (iPhone X) Operating System (iOS))   My Question or Issue  

Billy-J

Spotify Star

490 Views

1 replies

0 likes

Premium for Students
  • 490 Views
  • 1 replies
  • 0 likes

Student membership loop

My Question or Issue I got verified as a student but if i want to switch my membership(i have premium family now and i want student Membership) I get into a loop which sends me back to the spotify website. Which makes me unable to get the student mem...

Newbie

My Question or Issue   I got verified as a student but if i want to switch my membership(i have premium family now and i want student Membership) I get into a loop which sends me back to the s...

Billy-J

Spotify Star

518 Views

1 replies

1 likes

Premium for Students
  • 518 Views
  • 1 replies
  • 1 likes

Superuser Contribution Student discount

hallo! ! I am a student and I am entitled to a student subscription, this is not the first time I have to change my subscription. More than once Spotify has automatically thrown me out of the student tariff to premium. I find an inappropriate payment...

Newbie

hallo!  ! I am a student and I am entitled to a student subscription, this is not the first time I have to change my subscription. More than once Spotify has automatically thrown me out of...

SaraDiaz

Visitor

1739 Views

2 replies

0 likes

  • 1739 Views
  • 2 replies
  • 0 likes

Paid for Student premium, but still not upgraded to Premium

Student PremiumIndia DeviceXiaomi Redmi Note 11 Pro Plus 5G (Indian)Operating SystemAndroid 13 I paid for student premium but still it hasn't upgraded to the premium version, I went to see the receipts and the payment is showing pending but I have pa...

Casual Listener

Student Premium India   Device Xiaomi Redmi Note 11 Pro Plus 5G (Indian) Operating System Android 13   I paid for student premium but still it hasn't upgraded to the premium version...

Bittencourt

Spotify Star

805 Views

3 replies

0 likes

Premium for Students
  • 805 Views
  • 3 replies
  • 0 likes

Premium Student Payment Method

I attend school in the states but am from Canada and now I cant get premium because it says my countries don't match but I dont live in the states

Visitor

I attend school in the states but am from Canada and now I cant get premium because it says my countries don't match but I dont live in the states

2Cookiesfrom_Cows

Newbie

1389 Views

2 replies

0 likes

Premium for Students
  • 1389 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student account

i mistakenly linked my student account to my friends account instead of mine and i need to unlink it

Visitor

i mistakenly linked my student account to my friends account instead of mine and i need to unlink it

Novy

Moderator

659 Views

1 replies

0 likes

Premium for Students
  • 659 Views
  • 1 replies
  • 0 likes

Payment went through for premium subscription, but still says payment failed

So the money was deducted from my balance for the spotify subscription, and to my surprise i get a payment failed email from spotify after I already paid. Talked to my provider and they have confirmed that spotify did in fact take their payment. So w...

Casual Listener

So the money was deducted from my balance for the spotify subscription, and to my surprise i get a payment failed email from spotify after I already paid. Talked to my provider and they have confirme...

Billy-J

Spotify Star

868 Views

3 replies

0 likes

Premium for Students
  • 868 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution My college is not on your list

I'm studying at the Tech College in Denmark. It is stated on your website that when you go to college you can get a discount. Why is Tech College not part of your discount? Is there another way to get your discount as a student if your college is not...

Newbie

I'm studying at the Tech College in Denmark. It is stated on your website that when you go to college you can get a discount. Why is Tech College not part of your discount? Is there another way to ge...

QueenofGremlins

Newbie

60319 Views

5 replies

1 likes

  • 60319 Views
  • 5 replies
  • 1 likes

Superuser Contribution Subscribe Student from Thailand

PlanPremiumCountryThailandDevice (iPhone 14plus)Operating System(iOS) My Question or IssueI have verified my student but the message says “Sorry, you are not eligible for that plan. Here are some other ways to get Premium.” And this is my first time ...

Visitor

Plan Premium Country Thailand Device (iPhone 14plus) Operating System (iOS)   My Question or Issue I have verified my student but the message says “ Sorry, you are not eligible fo...

Joan

Moderator

834 Views

1 replies

0 likes

Premium for Students
  • 834 Views
  • 1 replies
  • 0 likes

Student Premium hulu

PlanFree/PremiumCountryNamibia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue is it possible to have the student plan without hulu? if not when do you think the hu...

Visitor

Plan Free/Premium Country Namibia    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or...

Billy-J

Spotify Star

1040 Views

1 replies

0 likes

Premium for Students
  • 1040 Views
  • 1 replies
  • 0 likes

Solved!! Audiobooks with a Student Account

PlanStudent PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDoes a student premium account not grant access to the recently free audiobook selection...

Visitor

Plan Student Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Does a ...

toadtriller

Newbie

12774 Views

5 replies

4 likes

Premium for Students
  • 12774 Views
  • 5 replies
  • 4 likes