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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • manualjake
  • Casual Listener
  • 21350 Views
  • 16 replies
  • 0 likes
  • Premium for Students
  • 21350 Views
  • 16 replies
  • 0 likes

Why can’t Spotify student have audiobook listening time?

PlanStudent PremiumCountryU.S. DeviceiPhone 12Operating SystemiOS My Question or IssueI don’t see how having a student account correlates with no listening time. I was under the impression that Spotify Student is the exact same as Premium but discoun...

  • Visitor
  • Plan Student Premium Country U.S.  Device iPhone 12 Operating System iOS   My Question or Issue I don’t see how having a student account correlates with no listening time. I was u...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 174 Views
  • 1 replies
  • 0 likes

Re: Why is it saying that I have a premium subscription when claiming 2 months?

Hello,The same thing happened to me. I was sent a link, I opened it. I created an account. I tried to select the student plan but was told my school wasn’t eligible. Tried to get the normal plan. Now it’s only offering me one month free. Can I get su...

  • Visitor
  • Hello, The same thing happened to me. I was sent a link, I opened it. I created an account. I tried to select the student plan but was told my school wasn’t eligible. Tried to get the normal plan. N...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Можно ли вернуть деньги за подписку?

Я оформила студенческую подписку, но у меня списалось все равно 4,99$

  • Visitor
  • Я оформила студенческую подписку, но у меня списалось все равно 4,99$
  • Susan_GP
  • Moderator
  • 691 Views
  • 1 replies
  • 0 likes
  • 691 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me aparece que la página ya no existe cuando verifico mis datos

Dijeron que ya se había solucionado el problema con el error de la página pero sigo sin poder confirmar mis datos porque me aparece que la página ya no existe, y ya lo intente desde otro dispositivo y en la pestaña de incógnito y no puedo

  • Casual Listener
  • Dijeron que ya se había solucionado el problema con el error de la página pero sigo sin poder confirmar mis datos porque me aparece que la página ya no existe, y ya lo intente desde otro dispositivo ...
  • Eni
  • Moderator
  • 252 Views
  • 2 replies
  • 1 likes
  • 252 Views
  • 2 replies
  • 1 likes

I don’t need premium, please return money to the catd

Hello,I forgot about the trial period and I got a premium, which I don’t need.Please return money to the card

  • Casual Listener
  • Hello,I forgot about the trial period and I got a premium, which I don’t need.Please return money to the card
  • AdamDam
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Users unable to apply Student Discount from the SheerID confirmation email

I do found the same problem on Spotify Community,and the tech guy Yordan (Moderator) said that the problem had been solved,but my link is still not working and keep showing the website does not exiest.

  • Casual Listener
  • I do found the same problem on Spotify Community,and the tech guy Yordan (Moderator) said that the problem had been solved,but my link is still not working and keep showing the website does not exies...
  • Vasil
  • Moderator
  • 325 Views
  • 5 replies
  • 2 likes
  • 325 Views
  • 5 replies
  • 2 likes

Superuser Contribution Premium for High School

Is it possible to have a Spotify premium for High School students too? Like all grades are students why are uni/college being put higher. My brother is in college and he can get the student premium but I can’t... unfair to my opinion. All students de...

  • Visitor
  • Is it possible to have a Spotify premium for High School students too? Like all grades are students why are uni/college being put higher. My brother is in college and he can get the student premium b...
  • Josh_3567
  • Visitor
  • 1181 Views
  • 2 replies
  • 1 likes
  • Premium for Students
  • 1181 Views
  • 2 replies
  • 1 likes

Superuser Contribution Unable to access Hulu | Premium Student

PlanPremium StudentCountryUSADeviceAll My Question or IssueSo I got in contact with Hulu support and they suggested I contact Spotify about this issue so I figured I'd try here before attempting actual Spotify support. I've had my Premium Student acc...

  • Regular
  • Plan Premium Student Country USA Device All   My Question or Issue So I got in contact with Hulu support and they suggested I contact Spotify about this issue so I figured I'd try here b...
  • OscarDC
  • Moderator
  • 379 Views
  • 4 replies
  • 0 likes
  • Premium for Students
  • 379 Views
  • 4 replies
  • 0 likes

Superuser Contribution error 404 Spotify student

Planpremium studentCountryItalyDeviceiPhone 12Operating SystemiOS 16 My Question or IssueHi, I need to complete the verification to get Spotify premium student, but the page to do it no longer exists.

  • Newbie
  • Plan premium student Country Italy Device iPhone 12 Operating System iOS 16   My Question or Issue Hi, I need to complete the verification to get Spotify premium student, but the page ...
  • declan_su
  • Casual Listener
  • 333 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 333 Views
  • 3 replies
  • 0 likes

Superuser Contribution My audiobook locked after listening to half of it

I’ve approx 17 hours into a 28 hour audiobook. I used my allotted 15 hours per month and purchased a top up. However, my monthly hours were supposed to reset yesterday and today I found the audiobook locked. Spotify is asking that I buy the books ($3...

  • Visitor
  • I’ve approx 17 hours into a 28 hour audiobook. I used my allotted 15 hours per month and purchased a top up. However, my monthly hours were supposed to reset yesterday and today I found the audiobook...
  • Vasil
  • Moderator
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

student verification

I'm still student in my university its my last year but i cant verify my student plan

  • Visitor
  • I'm still student in my university its my last year but i cant verify my student plan
  • osornios
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Cobrada duas vezes

PlanPremium StudentCountryBrazilDeviceSamsung Galaxy A53Operating SystemAndroid My Question or IssueMeu spotify não conseguiu receber o valor do meu plano, então resolvi mudar o cartão cadastrado. Porém, ele foi cobrado 2 vezes, a primeira no valor d...

  • Visitor
  • Plan Premium Student Country Brazil Device Samsung Galaxy A53 Operating System Android    My Question or Issue Meu spotify não conseguiu receber o valor do meu plano, então resolv...
  • Bittencourt
  • Spotify Star
  • 171 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 171 Views
  • 2 replies
  • 0 likes

Superuser Contribution I'm trying to log on to renew my Student account but I can't seem to click

I am on the Premium Student page with my subscription written on it. In theory it should say verify that I am a student, which does not appear and I cannot go on.

  • Visitor
  • I am on the Premium Student page with my subscription written on it. In theory it should say verify that I am a student, which does not appear and I cannot go on.
  • Joan
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Estorno do valor do novo plano

Eu assinei o Spotify pelos 3 meses gratuitos, depois me foi cobrado o valor do plano individual, e logo em seguida eu mudei o meu plano para o universitário premium, mas no meu cartão ainda continua a cobrança do valor do plano individual.Vou receber...

  • Visitor
  • Eu assinei o Spotify pelos 3 meses gratuitos, depois me foi cobrado o valor do plano individual, e logo em seguida eu mudei o meu plano para o universitário premium, mas no meu cartão ainda continua ...
  • Maria
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Premium for Students: Haven't gone over the 4 year limit

PlanPremium for StudentsCountryMexicoDeviceiPhone 12Operating SystemiOS 17 My Question or IssueI've had premium for students since august 2020 and now that im trying to renew my subscription the system says I've gone over the 4 year limit (which is f...

  • Newbie
  • Plan Premium for Students Country Mexico Device iPhone 12 Operating System iOS 17   My Question or Issue I've had premium for students since august 2020 and now that im trying to r...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 176 Views
  • 1 replies
  • 0 likes

What happened with my student discount?

I have the student discount but this month, without notice, it was changed to a premium individual. When I try to change it back, it won't let me. Can you solve it? He accepts me as a student but won't let me pay (it feels like I'm in the United Stat...

  • Visitor
  • I have the student discount but this month, without notice, it was changed to a premium individual. When I try to change it back, it won't let me. Can you solve it? He accepts me as a student but won...
  • Billy-J
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Why do I have no free audiobooks

I have no access to free audiobooks through premium

  • Visitor
  • I have no access to free audiobooks through premium
  • Billy-J
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Solved!! French Civic Service ineligible for Student Premium?

Hello,As a civic service volunteer in France, I notice on the SheedID website that the Spotify offer "is not available for the educational institution I have selected".However, the civic service volunteer card states that, in accordance with article ...

  • Regular
  • ...ard by commercial brands and any other public or private legal entity. (The Civic Service Agency issues a document called a "volunteer card" to the person undertaking either a civic service c...
  • Maxim
  • Spotify Star
  • 245 Views
  • 3 replies
  • 1 likes
  • Premium for Students
  • 245 Views
  • 3 replies
  • 1 likes

Superuser Contribution I am still verified as a student

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am still verified as a student until march of 2024 and said i need renewal of my student b...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I...
  • Ivelina
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 175 Views
  • 1 replies
  • 0 likes