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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24404 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24404 Views
  • 18 replies
  • 0 likes

Superuser Contribution Individual plan registered instead of student

I was setting up a premium student account plus Hulu with one month free but it set me up for a protein individual plan and is trying to charge me to change to the student plan

  • Visitor
  • I was setting up a premium student account plus Hulu with one month free but it set me up for a protein individual plan and is trying to charge me to change to the student plan
  • Vasil
  • Moderator
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Wrong account

i verified my student status on the wrong account, how can i delete it?

  • Visitor
  • i verified my student status on the wrong account, how can i delete it?
  • user-removed
  • Not applicable
  • 369 Views
  • 2 replies
  • 0 likes
  • 369 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student premium on app

PlanPremium CountryUnited Kingdom DeviceIphone 12 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy student plan for switched to premium without knowing so when I went to switch it back online, i re verified that I am a s...

  • Newbie
  • Plan Premium  Country United Kingdom  Device Iphone 12  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My student plan for switched...
  • Yordan
  • Moderator
  • 267 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Became free user even after money was deducted

I use student plan from December 2023. But this month my premium plan was cancelled and I became a free user. However a few hours prior money has been deducted from my bank account for the set mandate. I sent message to support team and they said no ...

  • Newbie
  • I use student plan from December 2023. But this month my premium plan was cancelled and I became a free user. However a few hours prior money has been deducted from my bank account for the set mandat...
  • Khushwant02
  • Newbie
  • 303 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 303 Views
  • 2 replies
  • 0 likes

Superuser Contribution spotify service charges

PlanstudentCountryunited states My Question or IssueI had an individual plan before, and I cancelled it for a student plan. It charged me $30$ for Spotify service charges/fees, which I don't know what they are. does anyone know what is it?

  • Visitor
  • Plan student Country united states     My Question or Issue I had an individual plan before, and I cancelled it for a student plan. It charged me $30$ for Spotify service charges/fee...
  • Danicrisgomes
  • Newbie
  • 235 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 235 Views
  • 2 replies
  • 0 likes

Charged for free 3 months trail but invoice shows $0

PlanPremium Student 3 Month TrialCountryAustralia DeviceiPad ProOperating SystemiOS My Question or IssueI got charged 1.20 AUD for a free 3 month subscription for students, also the invoice emailed to me clearly showed $0.00 Total, I am very unsatisf...

  • Visitor
  • Plan Premium Student 3 Month Trial Country Australia  Device iPad Pro Operating System iOS   My Question or Issue I got charged 1.20 AUD for a free 3 month subscription for students...
  • Maxim
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 224 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can’t play my playlists and I can’t even listen to it on my phone/tablet

I played my playlists all day and every night I check it and it works every time but now my playlists don’t work anymore. It keeps saying that it is unavailable and now I can’t get it back to the way it was before. I haven’t had this issue before. I ...

  • Regular
  • I played my playlists all day and every night I check it and it works every time but now my playlists don’t work anymore. It keeps saying that it is unavailable and now I can’t get it back to the way...
  • ElijahGg
  • Casual Listener
  • 13318 Views
  • 14 replies
  • 0 likes
  • 13318 Views
  • 14 replies
  • 0 likes

Not able to retain premium student

PlanPremium StudentCountryIndia want to change to USDeviceDell LaptopOperating SystemWindows 11 My Question or IssueHi,I recently moved from India to US for my studies. I had a student premium in India and continued to use it in the US. Recently, I r...

  • Visitor
  • ...tudent at the end of your discount period, you'll lose your discount. If you're a Premium for Students subscriber, you'll be charged the normal Spotify Premium price until you cancel. Can someone p...
  • Maxim
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with Student Premium Subscription as a Master's Student

PlanPremium StudentCountryKazakhstanDeviceIPhone 12 My Question or IssueDear Spotify Support,I have been using the Spotify Premium for Students plan for the past four years, but I recently received a notification that this subscription will be no lon...

  • Newbie
  • Plan Premium Student Country Kazakhstan Device IPhone 12   My Question or Issue Dear Spotify Support, I have been using the Spotify Premium for Students plan for the past four years, b...
  • Kiril
  • Moderator
  • 452 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 452 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can no longer register for student premium plan despite having sheerid

after a failed payment I can no longer register for student premium plan despite having sheerID, what should I do? I don't want to change plan, and I am currently not using any plan. I have tried this link https://www.spotify.com/us/purchase/offer/st...

  • Visitor
  • after a failed payment I can no longer register for student premium plan despite having sheerID, what should I do? I don't want to change plan, and I am currently not using any plan. I have tried thi...
  • Joan
  • Moderator
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I go to the student plan , a page of error 404 shows up and I cannot access it.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OscarDC
  • Moderator
  • 324 Views
  • 4 replies
  • 0 likes
  • Premium for Students
  • 324 Views
  • 4 replies
  • 0 likes

No me toman el pago de Spotify premium aun teniendo fondos en la tarjeta

Soy de Argentina y asocié una tarjeta Visa para Spotify Premium, me quedé sin Spotify Premium porque no me lo cobraron. Cuando lo contraté me tomaron la tarjeta sin problemas

  • Visitor
  • Soy de Argentina y asocié una tarjeta Visa para Spotify Premium, me quedé sin Spotify Premium porque no me lo cobraron. Cuando lo contraté me tomaron la tarjeta sin problemas
  • Jose_M
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been varified as student and i took the plan of 59 per month ,but still im hearing ads

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dessi
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am trying to change my premium plan back to a student plan

I updated my plan student plan by adding verification documents required now it’s saying there is another account under my email that’s using the student plan but I don’t understand how that is possible

  • Visitor
  • I updated my plan student plan by adding verification documents required now it’s saying there is another account under my email that’s using the student plan but I don’t understand how that is possi...
  • Vasil
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu activation error with student bundle

So I recently had some payment issues (stolen wallet) with my Spotify premium student plan which caused my account to be reverted back to a free account of course only a couple of days before I got all of my new cards in. Anyways, I was able to resta...

  • Visitor
  • So I recently had some payment issues (stolen wallet) with my Spotify premium student plan which caused my account to be reverted back to a free account of course only a couple of days before I got a...
  • Not applicable
  • 1817 Views
  • 7 replies
  • 1 likes
  • 1817 Views
  • 7 replies
  • 1 likes

Superuser Contribution I'm getting charged for premium individual when I have student premium.

I got verified for student premium and even have a Hulu account linked to it and it all works well but recently I noticed that under my billing I am being charged $10.99 when the student premium account is $5.99. I tried to switch it back to premium ...

  • Visitor
  • I got verified for student premium and even have a Hulu account linked to it and it all works well but recently I noticed that under my billing I am being charged $10.99 when the student premium acco...
  • Not applicable
  • 2378 Views
  • 11 replies
  • 0 likes
  • 2378 Views
  • 11 replies
  • 0 likes

Superuser Contribution Student sub - change region

HolaEstoy queriendo tomar el plan de estudiantes, sin embargo en la región me sale 4 regiones que en ninguna de ellas vivo, y ya le di muchas veces seleccionar a editar perfil, pero no logro cambiar la región a Andalucia que es donde yo vivo.

  • Newbie
  • Hola Estoy queriendo tomar el plan de estudiantes, sin embargo en la región me sale 4 regiones que en ninguna de ellas vivo, y ya le di muchas veces seleccionar a editar perfil, pero no logro camb...
  • Vasil
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting charged before billing date

PlanFree/PremiumCountry Iphone xr)Operating System(iOS 16) My Question or IssueI was charged for premium student on the 18th of June before my billing date which is today 29th of June and now it’s is showing payment failed even after I was charged an...

  • Visitor
  • Plan Free/Premium Country   Iphone xr) Operating System (iOS 16)   My Question or Issue I was charged for premium student on the 18th of June before my billing date which is today ...
  • Not applicable
  • 1046 Views
  • 4 replies
  • 0 likes
  • Premium for Students
  • 1046 Views
  • 4 replies
  • 0 likes

premium student

I have an individual premium plan and im trying to get the student premium plan. Whenever I click on the link for verifiaction "spotify premium student with hulu (with ads). get started " it takes me to the pink vinyl saying "404s and heartbreaks. We...

  • Casual Listener
  • I have an individual premium plan and im trying to get the student premium plan. Whenever I click on the link for verifiaction "spotify premium student with hulu (with ads). get started " it tak...
  • Not applicable
  • 489 Views
  • 4 replies
  • 1 likes
  • Premium for Students
  • 489 Views
  • 4 replies
  • 1 likes