Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24698 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24698 Views
  • 18 replies
  • 0 likes

Superuser Contribution Student premium on app

PlanPremium CountryUnited Kingdom DeviceIphone 12 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy student plan for switched to premium without knowing so when I went to switch it back online, i re verified that I am a s...

  • Newbie
  • Plan Premium  Country United Kingdom  Device Iphone 12  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My student plan for switched...
  • Yordan
  • Moderator
  • 310 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Became free user even after money was deducted

I use student plan from December 2023. But this month my premium plan was cancelled and I became a free user. However a few hours prior money has been deducted from my bank account for the set mandate. I sent message to support team and they said no ...

  • Newbie
  • I use student plan from December 2023. But this month my premium plan was cancelled and I became a free user. However a few hours prior money has been deducted from my bank account for the set mandat...
  • Khushwant02
  • Newbie
  • 306 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 306 Views
  • 2 replies
  • 0 likes

Superuser Contribution spotify service charges

PlanstudentCountryunited states My Question or IssueI had an individual plan before, and I cancelled it for a student plan. It charged me $30$ for Spotify service charges/fees, which I don't know what they are. does anyone know what is it?

  • Visitor
  • Plan student Country united states     My Question or Issue I had an individual plan before, and I cancelled it for a student plan. It charged me $30$ for Spotify service charges/fee...
  • Danicrisgomes
  • Newbie
  • 238 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 238 Views
  • 2 replies
  • 0 likes

Charged for free 3 months trail but invoice shows $0

PlanPremium Student 3 Month TrialCountryAustralia DeviceiPad ProOperating SystemiOS My Question or IssueI got charged 1.20 AUD for a free 3 month subscription for students, also the invoice emailed to me clearly showed $0.00 Total, I am very unsatisf...

  • Visitor
  • Plan Premium Student 3 Month Trial Country Australia  Device iPad Pro Operating System iOS   My Question or Issue I got charged 1.20 AUD for a free 3 month subscription for students...
  • Maxim
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 242 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can’t play my playlists and I can’t even listen to it on my phone/tablet

I played my playlists all day and every night I check it and it works every time but now my playlists don’t work anymore. It keeps saying that it is unavailable and now I can’t get it back to the way it was before. I haven’t had this issue before. I ...

  • Regular
  • I played my playlists all day and every night I check it and it works every time but now my playlists don’t work anymore. It keeps saying that it is unavailable and now I can’t get it back to the way...
  • ElijahGg
  • Casual Listener
  • 13892 Views
  • 14 replies
  • 0 likes
  • 13892 Views
  • 14 replies
  • 0 likes

Not able to retain premium student

PlanPremium StudentCountryIndia want to change to USDeviceDell LaptopOperating SystemWindows 11 My Question or IssueHi,I recently moved from India to US for my studies. I had a student premium in India and continued to use it in the US. Recently, I r...

  • Visitor
  • ...tudent at the end of your discount period, you'll lose your discount. If you're a Premium for Students subscriber, you'll be charged the normal Spotify Premium price until you cancel. Can someone p...
  • Maxim
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with Student Premium Subscription as a Master's Student

PlanPremium StudentCountryKazakhstanDeviceIPhone 12 My Question or IssueDear Spotify Support,I have been using the Spotify Premium for Students plan for the past four years, but I recently received a notification that this subscription will be no lon...

  • Newbie
  • Plan Premium Student Country Kazakhstan Device IPhone 12   My Question or Issue Dear Spotify Support, I have been using the Spotify Premium for Students plan for the past four years, b...
  • Kiril
  • Moderator
  • 571 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 571 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can no longer register for student premium plan despite having sheerid

after a failed payment I can no longer register for student premium plan despite having sheerID, what should I do? I don't want to change plan, and I am currently not using any plan. I have tried this link https://www.spotify.com/us/purchase/offer/st...

  • Visitor
  • after a failed payment I can no longer register for student premium plan despite having sheerID, what should I do? I don't want to change plan, and I am currently not using any plan. I have tried thi...
  • Joan
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I go to the student plan , a page of error 404 shows up and I cannot access it.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OscarDC
  • Moderator
  • 332 Views
  • 4 replies
  • 0 likes
  • Premium for Students
  • 332 Views
  • 4 replies
  • 0 likes

No me toman el pago de Spotify premium aun teniendo fondos en la tarjeta

Soy de Argentina y asocié una tarjeta Visa para Spotify Premium, me quedé sin Spotify Premium porque no me lo cobraron. Cuando lo contraté me tomaron la tarjeta sin problemas

  • Visitor
  • Soy de Argentina y asocié una tarjeta Visa para Spotify Premium, me quedé sin Spotify Premium porque no me lo cobraron. Cuando lo contraté me tomaron la tarjeta sin problemas
  • Jose_M
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been varified as student and i took the plan of 59 per month ,but still im hearing ads

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dessi
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am trying to change my premium plan back to a student plan

I updated my plan student plan by adding verification documents required now it’s saying there is another account under my email that’s using the student plan but I don’t understand how that is possible

  • Visitor
  • I updated my plan student plan by adding verification documents required now it’s saying there is another account under my email that’s using the student plan but I don’t understand how that is possi...
  • Vasil
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu activation error with student bundle

So I recently had some payment issues (stolen wallet) with my Spotify premium student plan which caused my account to be reverted back to a free account of course only a couple of days before I got all of my new cards in. Anyways, I was able to resta...

  • Visitor
  • So I recently had some payment issues (stolen wallet) with my Spotify premium student plan which caused my account to be reverted back to a free account of course only a couple of days before I got a...
  • Not applicable
  • 1870 Views
  • 7 replies
  • 1 likes
  • 1870 Views
  • 7 replies
  • 1 likes

Superuser Contribution Student sub - change region

HolaEstoy queriendo tomar el plan de estudiantes, sin embargo en la región me sale 4 regiones que en ninguna de ellas vivo, y ya le di muchas veces seleccionar a editar perfil, pero no logro cambiar la región a Andalucia que es donde yo vivo.

  • Newbie
  • Hola Estoy queriendo tomar el plan de estudiantes, sin embargo en la región me sale 4 regiones que en ninguna de ellas vivo, y ya le di muchas veces seleccionar a editar perfil, pero no logro camb...
  • Vasil
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 195 Views
  • 1 replies
  • 0 likes

premium student

I have an individual premium plan and im trying to get the student premium plan. Whenever I click on the link for verifiaction "spotify premium student with hulu (with ads). get started " it takes me to the pink vinyl saying "404s and heartbreaks. We...

  • Casual Listener
  • I have an individual premium plan and im trying to get the student premium plan. Whenever I click on the link for verifiaction "spotify premium student with hulu (with ads). get started " it tak...
  • Not applicable
  • 497 Views
  • 4 replies
  • 1 likes
  • Premium for Students
  • 497 Views
  • 4 replies
  • 1 likes

billing payment can't be set up

The app home screen keeps forcing me to downgrade. I cannot get around this screen takeover to apply my new payment method.

  • Visitor
  • The app home screen keeps forcing me to downgrade. I cannot get around this screen takeover to apply my new payment method.
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium student

I have premium student which I pay $5.99 for. In the plan it mentioned hulu with ads would be free but I recently went on Hulu to find out that I’m going to start getting billed $10.99 any way to fix this?

  • Visitor
  • I have premium student which I pay $5.99 for. In the plan it mentioned hulu with ads would be free but I recently went on Hulu to find out that I’m going to start getting billed $10.99 any way to fix...
  • OscarDC
  • Moderator
  • 340 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 340 Views
  • 1 replies
  • 0 likes

Spotify and Hulu Billing

I was just wondering when the renewal date for the monthly subscription of Spotify Student Plan happens, would we be charged $10 for Hulu or would the Hulu subscription already be paid for through the Spotify plan? As in we still get the Spotify Prem...

  • Newbie
  • I was just wondering when the renewal date for the monthly subscription of Spotify Student Plan happens, would we be charged $10 for Hulu or would the Hulu subscription already be paid for through th...
  • yoman225
  • Regular
  • 585 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 585 Views
  • 2 replies
  • 0 likes

Superuser Contribution Not showing student premium plan

I done my payment for student premium but still not showing premium account.

  • Newbie
  • I done my payment for student premium but still not showing premium account.
  • CHarris-1995
  • Casual Listener
  • 1841 Views
  • 10 replies
  • 0 likes
  • Premium for Students
  • 1841 Views
  • 10 replies
  • 0 likes