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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 22668 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 22668 Views
  • 17 replies
  • 0 likes

Superuser Contribution Hulu not logging in with plan

PlanStudent PremiumCountryUSADeviceDesktop PCOperating SystemWindows 11 My Question or IssueHulu recently seems to have merged with Disney and required account updates. After going through the process of updating those however, I've lost all access d...

  • Visitor
  • Plan Student Premium Country USA Device Desktop PC Operating System Windows 11   My Question or Issue Hulu recently seems to have merged with Disney and required account updates. After...
  • Yordan
  • Moderator
  • 281 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot subscribe to student plans despite being verified student

Plan/PremiumCountry DeviceRedmi note 6 pro My Question or IssueIs Spotify deliberately blocking me from subscribing to student plans? This is a dark pattern I noticed. I'm a verified student, and inspite of that, I'm unable to subscribe to student pl...

  • Visitor
  • ...our latest tactic to extract money from students? Shame on you, Spotify.   
  • Dessi
  • Moderator
  • 265 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying with Google Play for Premium Student

So last month was the first time where I used my student status to subscribe to Premium Student. I used Google Play to pay for it (as you can see in the pic). However as I wanted to extend my subscription it wasn't possible to pay via Google Play any...

Google Play.jpg
  • Newbie
  • So last month was the first time where I used my student status to subscribe to Premium Student. I used Google Play to pay for it (as you can see in the pic).   However as I wanted to exte...
  • OscarDC
  • Moderator
  • 344 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 344 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Plan Premium Country United Kingdom  Device (iPhone 7, Macbook Pro late 2016) Operating System (iOS)   My Question or Issue I have tried to change my subscription to student ...
  • rdeluva7
  • Visitor
  • 22668 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 22668 Views
  • 17 replies
  • 0 likes

Hulu with student

It will not allow me to login to Hulu and start my Hulu with ads subscription help

  • Newbie
  • It will not allow me to login to Hulu and start my Hulu with ads subscription help
  • Luan
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro doble premium STUDENT

Hoy realice la solicitud para la inscripción de spotify para universitarios, al ingresar los datos no me dieron la opción de adjuntar documentos para la verificación y fue cargado 2 veces a la tarjeta de crédito.Cuando devuelven ese dinero que fue co...

  • Newbie
  • Hoy realice la solicitud para la inscripción de spotify para universitarios, al ingresar los datos no me dieron la opción de adjuntar documentos para la verificación y fue cargado 2 veces a la tarjet...
  • Elena
  • Moderator
  • 449 Views
  • 3 replies
  • 0 likes
  • 449 Views
  • 3 replies
  • 0 likes

Your last payment didn't work

The payment was successful but its still showing your last payment didn't work

  • Visitor
  • The payment was successful but its still showing your last payment didn't work
  • Luan
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

payment is not going through

so i moved countries from kenya to south africa for university and i had a premium family account in kenya but it expired when i came here and i didn’t renew it. but now, i want to get the student premium account, and it says i’m eligible for it. but...

  • Visitor
  • so i moved countries from kenya to south africa for university and i had a premium family account in kenya but it expired when i came here and i didn’t renew it. but now, i want to get the student pr...
  • Luan
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

How to switch to student plan?

It tells me that i am ineligible, even though SheerID support said everything is okay on their end.

  • Visitor
  • It tells me that i am ineligible, even though SheerID support said everything is okay on their end.
  • barbarajaviera12345
  • Visitor
  • 437 Views
  • 2 replies
  • 0 likes
  • 437 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution No me puedo suscribir a spotify para estudiantes, pero ya estoy verificado

Realicé el proceso de verificación de que soy un estudiante para acceder a la oferta de spotify premium para estudiantes, me mandaron el correo con la verificación de mi cuenta como estudiante pero al ingresar el pago me dice que no puedo seleccionar...

  • Visitor
  • Realicé el proceso de verificación de que soy un estudiante para acceder a la oferta de spotify premium para estudiantes, me mandaron el correo con la verificación de mi cuenta como estudiante pero a...
  • Elena
  • Moderator
  • 5220 Views
  • 16 replies
  • 0 likes
  • 5220 Views
  • 16 replies
  • 0 likes

HTTP 500 error when trying to verify student ID.

Hi there when verifying my student ID I get this message in my browser. access.verifid.ac.uk is currently unable to handle this request.Tried incognito mode and on android/Windows. What's happening?

  • Visitor
  • Hi there when verifying my student ID I get this message in my browser. access.verifid.ac.uk is currently unable to handle this request. Tried incognito mode and on android/Windows.   What's ...
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got a popup for discount on movie tickets, can't find my code for it

I got a popup from spotify today offering discounts on my next movie ticket purchase as a longtime premium subscriber but upon logging into the thing I can't find the code to redeem the samePlanPremiumCountryIndia Android

  • Visitor
  • I got a popup from spotify today offering discounts on my next movie ticket purchase as a longtime premium subscriber but upon logging into the thing I can't find the code to redeem the same Plan P...
  • Vasil
  • Moderator
  • 412 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is it possible to refund this month's payment and pay again, but as a stude

Hello!Unfortunately I didn't receive the notification that my spotify account needs to be upgraded to student status.This month's payment was made as an individual premium. Is it possible to refund this month's payment and pay again, but as a student...

  • Visitor
  • Hello! Unfortunately I didn't receive the notification that my spotify account needs to be upgraded to student status. This month's payment was made as an individual premium. Is it possible to re...
  • Eni
  • Moderator
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

I don't receive verification email for premium student

I wanted to change my plan from premium to premium student and I successfully filled in all the information in the SheerID form. However, I never receive any verification email for my information or the premium student plan even though they told me t...

  • Newbie
  • I wanted to change my plan from premium to premium student and I successfully filled in all the information in the SheerID form. However, I never receive any verification email for my information or ...
  • sergiogordillomedran
  • Visitor
  • 975 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 975 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify asking for payment in Dollars, am situated in india

Plan; premium studentCountry; India DeviceiPhone 13 miniOperating SystemiOS 17 My Question or IssueI have been subscribed to the Spotify student plan since 2023, paying rs. 59 for the subscription. Every year during July I have to re-verify my paymen...

  • Casual Listener
  • Plan; premium student Country; India   Device iPhone 13 mini Operating System iOS 17   My Question or Issue I have been subscribed to the Spotify student plan since 2023, paying rs...
  • rimjhimghose
  • Casual Listener
  • 326 Views
  • 2 replies
  • 1 likes
  • Premium for Students
  • 326 Views
  • 2 replies
  • 1 likes

Superuser Contribution I paid but Spotify claims I didn't.

I have a student plan, and this month I got a banner in the app saying that my payment did not go through, and I need to update my payment method. I use a visa card to pay, so I checked my bank account and the money was removed. However, I'm still ge...

  • Visitor
  • I have a student plan, and this month I got a banner in the app saying that my payment did not go through, and I need to update my payment method. I use a visa card to pay, so I checked my bank accou...
  • Joan
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money deducted from bank account but no premium accsss given

PlanStudent PremiumCountry DeviceiPhone 13Operating SystemiOS 17.3.1 My Question or IssueUsing UPI I made a payment of Rs 59 for my monthly payment for student premium. However on spotify page it shows the transaction FAILED. So now i have no access ...

  • Newbie
  •   Plan Student Premium Country   Device iPhone 13 Operating System iOS 17.3.1   My Question or Issue Using UPI I made a payment of Rs 59 for my monthly payment for student p...
  • Not applicable
  • 623 Views
  • 4 replies
  • 1 likes
  • Premium for Students
  • 623 Views
  • 4 replies
  • 1 likes

About the student ID authentication system

I have a question regarding Spotify's student discount.I just applied for Spotify's student discount (I entered the name of my university and sent a photo of my student ID). A few minutes later, I received an email from Sheer (SheerID Verification) s...

  • Visitor
  • I have a question regarding Spotify's student discount. I just applied for Spotify's student discount (I entered the name of my university and sent a photo of my student ID). A few minutes later, I ...
  • davidmmke
  • Newbie
  • 1232 Views
  • 4 replies
  • 0 likes
  • Premium for Students
  • 1232 Views
  • 4 replies
  • 0 likes