Payment failed - PIN not received

[muntasir]

Couldn't pay for my student premium because OTP is not coming in my phone number. Tried with different numbers too.

COUNTRY: BANGLADESH

SIM : AIRTEL 

[TanyaS]

Hi,

I would request you to check with network operator with issue with one time password. So in this case, to make sure we covered all the basics, would you mind trying from an incognito window or a different browser to see if it makes any difference?

[user-removed]

Same here. Spotify OTP code for Airtel is not coming while the other operator seems to acting fine.

[HabibRhm]

Having same issue, tried with multiple devices still don't receive the OTP in my Airtel number

[Yordan]

Hi folks,

Thanks for joining the thread!

Make sure you have that there is enough credit on the mobile card (additional VAT may apply to the purchase) and that you haven't exceeded the spending limit. Your mobile operator may also need to allow you to purchase premium content.

Note that if you've used too many different connections, phone numbers, or user accounts to make the payment, you may cause the system to automatically reject all new attempts. In that case, I'd recommend waiting 24-48 hrs before trying again.

Hope this helps! Cheers 🤘

[Monos]

Plan

student monthly plan

Country

Device

(iPhone 16, pc)

Operating System

ios 15,windows 10

My Question or Issue

I was subscribed to the Spotify Premium Student plan, but I am unable to renew my subscription using the mobile recharge (carrier billing) method. When I attempt to pay, the system asks for a PIN, but no PIN is sent to my mobile number, even after multiple attempts.

[Ehosansiam]

Same issues bro

[Ehosansiam]

Nothing is being solved. Fix this or I'm forcing myself to stop using Spotify.