Student verification not working

[alicia0618]

Plan

Student premium

Country

Taiwan

Device

iPhone 14

Operating System

ios

My Question or Issue

I had student premium for a year and then now I cannot renew it since sheerID is not working for me. It kept on saying there were some difficulties encountered and asked me to contact them, but when I did they didn’t even try to solve my problem just told me to submit all relevant information.

[alicia0618]

I’ve tried many times and it is very frustrating. I certainly didn’t feel like I was treated fairly. SheerID just said they couldn’t process my verification, told me to have all the accurate info and closed the ticket without solving the issue.

[Yordan]

Hi, @alicia0618,

Welcome to the Spotify Community!

We don't have any information on this, I'm afraid. The folks over at SheerID are the ones who handle the student verification status. You can get in touch with them here.

Hope this gets sorted out. The Community is just a post away if there's anything else you need assistance with in the meantime.

Take care 💚