Cobro de plan universitario sin aun estar totalmente verificada

[Kary1]

Buenas tardes, quice registrarme en el plan Premium para universitarios pero no consegui cargar los documentos porque no me permitio y me sale error en la pagina, lo insolito es que ya me descontaron el pago en la tarjeta.. solucion ? 

[Guido]

Hey @Kary1.

Thanks for getting in touch! Hope it's okay if we reply in English.

Try to upload the documents via an incognito browsing session. You can also submit for manual verification. For more info, check out SheerID’s FAQ.

Keep in mind that the payment will be reserved the moment you leave your payment details. You won't actually get charged until the whole process is finished. So if you don't finish the process, you'll receive an automatic refund within a few days.

Hope this clarifies some things. Let us know if you have further questions.

Have a nice day.