Credentials already in use

[Emmacampbellx]

I am trying to upgrade my account to premium and use my student discount however when it says my credentials are already in use with another account. However I don't know what account this could be! I have read previous replies and have cleared cookies etc however none of this has worked any more suggestions ? 

[Alfredo]

Hey @Emmacampbellx, welcome to the community!

Thanks for getting in touch with us, we'll gladly point you in the right direction.

Let's try following these steps to make sure you don't have other accounts you could've used the discount with.

Once you check and if you're sure there aren't other accounts, it'd be best to contact our Support team via Twitter or Facebook.

They'll be able to take a closer look and help you out as soon as possible.

All the best.