Hulu Log in After Email Change

[colinshep015]

Plan

Student Premium 

Country

USA

My Question or Issue

I recently changed my email on Spotify as I changed my primary email. Now when I am trying to log into Hulu, it comes up with an error and it does not recognize my email as an account. What exactly should I do? 

[Yordan]

Hi @colinshep015!

We'd recommend updating your Hulu email so it matches the one associated with your Spotify account. You can do that by following the steps here.

In case you're unable to update it manually, it's best you reach out to Hulu Support directly, as they're the ones who can help out further with this.

Hope you get this sorted out soon. Cheers!

[bhombrenuevo]

I have encountered the identical problem, almost two years after this post. I contacted Hulu by voice, and they told me they cannot change the email since I am linked by a third party Spotify. Hulu said I need to contact Spotify and get them to change the password used to connect to Hulu. I subsequently spent two hours with two different Spotify support people; it was so long a chat that the first person must have timed out. The Spotify solution was to remove my premium account and make me free Spotify which automatically unlinks from Hulu. Then, I should again contact Hulu and sign up with them. After that, I would then rejoin the chat with the Spotify tech support waiting in the chat room. This is the same kind of problem solving like cycling power to "fix" a Windows problem. Spotify assured me that I wouldn't lose my large collection of albums by going free and reconnecting as premium, but I lost confidence in their solving the problem by doing effectively a reset. They couldn't just unlink hulu and relink. So, basically, I got no real help for nothing more trivial than changing an email. I'm thoroughly dissatisfied.