I haven't been at university for 4 years yet, but I still have "limit reached" error

[wizzwizz2]

Plan

Free/Premium

Country

United Kingdom

Device

Android phone

Operating System

Android 13

My Question or Issue

I haven't been at university for 4 years yet, but I still have "limit reached" error when trying to renew Spotify Premium for students. I am not sure why this is or how to fix this.

[Maxim · Accepted solution]

Hey @wizzwizz2,

Thanks for reaching out.

If you believe that you haven't had Premium Student for 4 years yet, it's best to give it another try...:

1. using a different device
2. using a different browser
3. in an incognito window 
4. while being connected to a different internet connection

Let me know how it goes 🙂

[wizzwizz2 · Accepted solution]

I can't remember exactly what worked, but a combination of @maxim's advice, contacting support and waiting resolved the issue.

Thank you very much!