Reapplying student discount failure

[Sami-Price]

Hi,

When I try to reapply student discount with my new NUS number the box I'm supposed to type the NUS number into will not allow me to put anything in it. Can anyone suggest a solution, I've come out of it twice and tried again and now cancelled my premium subscrition to free and tried again and it will won't let me. Its not the card as it just simply wont let me type anything.

TIA

[Cristian15_sala]

Hola! Tengo un problema acá en Colombia salio hace poco el descuento de Spotify premium para estudiantes me inscribí di mi tarjeta de crédito y todo Pero no me han confirmado nada me preocupa un poco por que di todos mis datos y también fotos de mi carnet de la universidad.. espero una pronta respuesta gracias

[MattSuda]

Hey @Cristian15_sala @Sami-Price

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.