Student Discount Cancel

[Raevy]

I bought the premium with student discount. The app withdrawed money from my account and then another tab opened that says that it will need proof that I'm a student. There I realized that it needs me to be in university although I'm in higschool. So I can't get the premium now and money has been withdrawn from my account. What do I do to get my money back?

[kejt_ · Accepted solution]

Hello @Raevy and welcome to the community !

Did you receive a payment confirmation email from Spotify?

Let me know 🙂

[Raevy]

No @kejt_ , I didn't. Spotify sent me some messages that contains password codes that will confirm my payment but after a while it stopped. Now after 7 hour, I still didn't get my money back.

Also thank you for your support :).

[kejt_ · Accepted solution]

In this case, the charge should show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken because Spotify has not yet verified your student status. 

I hope this helps you 🙂