Student Discount: charged for it but not functional

[KatyMlk]

Hello there,
I was trying to switch my free account to the student discount and my bank account shows that I have been charged for the services already even though I haven't submitted any informations about my college yet. Nothing changed on my Spotify account, remains as a free account. I'm a student in Ireland. What do I do ? How do I get a refund ? Thank you.

[Maxim]

Hey @KatyMlk,

It’s very likely just a pending charge if you haven’t received a receipt from Spotify via Email 🙂

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.

If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.