premium not working

[danieleharrison]

i used my student discount yesterday to sign up for premium and the money has gone out of my bank account but my account isnt working in premium it is saying the subscription is free? ive tried logging out and back in but still nothing works?

[Maxim]

Hey @danieleharrison,

Have you received a receipt from Spotify via Email?

[danieleharrison]

No but the money has gone out my account and yesterday t showed up premium
but now it's gone

[Maxim]

It's very likely just a pending charge if you haven't received a receipt from Spotify via Email: https://support.spotify.com/account_payment_help/managing_payments/pending-charges/

[danieleharrison]

Does this mean once the charge has gone through then premium should be
working?

[Maxim]

No, i'd recommend taking a look at the support article linked in my post above. 🙂