Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Newbie
29189 Views
20 replies
0 likes
Hi!I can't find my school in the choices that are proposed. I'm french and i'm a student in Lyon's Institut Paul Bocuse.How can i get the discount?
Hi! I can't find my school in the choices that are proposed. I'm french and i'm a student in Lyon's Institut Paul Bocuse. How can i get the discount?
Casual Listener
1066 Views
2 replies
0 likes
I was trying to change my account from a normal account to the student account.
I was trying to change my account from a normal account to the student account.
Community Legend
260 Views
1 replies
0 likes
No entiendo porque spotify al estar haciendo paso a paso la transacción de descuento de estudiante, primero té cobran y después checas a ver si eres estudiante. Pero aunque no se pudiera ya te cobraron los 50$ , esto no es justo ya que lo tuve que vo...
No entiendo porque spotify al estar haciendo paso a paso la transacción de descuento de estudiante, primero té cobran y después checas a ver si eres estudiante. Pero aunque no se pudiera ya te cobrar...
Roadie
465 Views
1 replies
0 likes
So I have two different accounts for Spotify as I moved from Spain to the UK in September for uni and I keep switching them depending on the country I am staying.I wanted to get my student discount for premium but it got linked to my Spanish account ...
So I have two different accounts for Spotify as I moved from Spain to the UK in September for uni and I keep switching them depending on the country I am staying. I wanted to get my student dis...
Roadie
337 Views
1 replies
1 likes
I have received an email saying that my sheer.id has been verified. However, when I click on the link on my email it comes to a page not found. Is this happening with anyone else?
I have received an email saying that my sheer.id has been verified. However, when I click on the link on my email it comes to a page not found. Is this happening with anyone else?
Roadie
292 Views
1 replies
0 likes
1 week ago i paid for student premium but after first form i didnt find my school cause i am a high school student but i paid for it and i didn't get a feedback about it. There is noone to help.
1 week ago i paid for student premium but after first form i didnt find my school cause i am a high school student but i paid for it and i didn't get a feedback about it. There is noone to help.
Community Legend
609 Views
7 replies
0 likes
I tried to get the student discount a week ago and it told me I would hear back in a few (3?) days and I never have but they have already charged me. How long can it take for them to check my student status?
I tried to get the student discount a week ago and it told me I would hear back in a few (3?) days and I never have but they have already charged me. How long can it take for them to check my student...
Community Legend
2656 Views
2 replies
1 likes
I attend Penn Foster College Online. I believe it is reputable enough to be listed as a College to recieve a discount...don't you? I pay cash for my tuition and it is accredited.
I attend Penn Foster College Online. I believe it is reputable enough to be listed as a College to recieve a discount...don't you? I pay cash for my tuition and it is accredited.
Community Legend
1422 Views
1 replies
0 likes
Hello,I have been charged for the student Spotify despite it saying that I wouldn't be charged until I'd provided proof of enrolment. I decided to just use the regular premium instead.Upon checking my credit card statement I have noticed I've been ch...
Hello, I have been charged for the student Spotify despite it saying that I wouldn't be charged until I'd provided proof of enrolment. I decided to just use the regular premium instead. Upon chec...
Spotify Star
731 Views
2 replies
0 likes
And I am unable to find out how to contact hem to get this resolved
And I am unable to find out how to contact hem to get this resolved
Community Legend
303 Views
1 replies
0 likes
Ik heb al een premium account en omdat ik student ben, wil ik graag de studentenkorting. Telkens als ik dit aanklik komt dit in beeld te staan. Heb het al meerdere malen geprobeerd. Wie kan mij helpen? Groetjes Kelsey
Ik heb al een premium account en omdat ik student ben, wil ik graag de studentenkorting. Telkens als ik dit aanklik komt dit in beeld te staan. Heb het al meerdere malen geprobeerd. Wie kan mij helpe...
Community Legend
886 Views
3 replies
0 likes
I just cancelled my premium family subscription to avail the student discount which cost a lot less. But, earlier when I tried to subscribe for premium for student, it just charged my credit card and no changes were made. I'm still a free user. I hav...
I just cancelled my premium family subscription to avail the student discount which cost a lot less. But, earlier when I tried to subscribe for premium for student, it just charged my credit card and...
Community Legend
703 Views
3 replies
0 likes
I am having this problem. I am on the students premium, and they did charge me, still taking the amount out of my bank, but i cant listen to any music when im offline. Dont know what to do. This has been happening for awhile now.
I am having this problem. I am on the students premium, and they did charge me, still taking the amount out of my bank, but i cant listen to any music when im offline. Dont know what to do. This h...
Community Legend
251 Views
1 replies
0 likes
Hey, not cool Spotify. I am being charged the full premium price when I am still a student and I have not used 3 years worth of it. I know that it applies for one year and you have to re-apply and I have only done that twice so I do not know why this...
Hey, not cool Spotify. I am being charged the full premium price when I am still a student and I have not used 3 years worth of it. I know that it applies for one year and you have to re-apply and I ...
Roadie
269 Views
1 replies
0 likes
I decided to get the student discount and when i put my mom's credit card its says that my credit card isn't in a good day. I already tried 100 times, with different cards, in different days but is not working. Any idea of what i am doing wrong? Plea...
I decided to get the student discount and when i put my mom's credit card its says that my credit card isn't in a good day. I already tried 100 times, with different cards, in different days but is n...
Roadie
258 Views
1 replies
0 likes
Hi everyone i did my payment to spotofy for student discount but i learned it cant affect me beacause im high school student so i did nothing i just closed the window. After 2 days i bought normal premium and i started my premium im using normal prem...
Hi everyone i did my payment to spotofy for student discount but i learned it cant affect me beacause im high school student so i did nothing i just closed the window. After 2 days i bought normal pr...
Community Legend
214 Views
1 replies
0 likes
It should be the 129/month not the 65 student discount. How can i revert the payment. Because it already been charge twice.
It should be the 129/month not the 65 student discount. How can i revert the payment. Because it already been charge twice.
Community Legend
322 Views
3 replies
0 likes
So, I changed my premium account from general premium to student premium, using my UNIdays account, but I am still being charged the full amount of £9.99 when I should be getting a 50% discount. The price should have changed at my last billing date w...
So, I changed my premium account from general premium to student premium, using my UNIdays account, but I am still being charged the full amount of £9.99 when I should be getting a 50% discount. The ...
Spotify Star
323 Views
3 replies
0 likes
I was trying to subscribe to Student discount but the verification failed and my card was charged twice. I've read somewhere here in the community that my money will reappear after 48 hrs. But days passed, still there's nothing. Thanks!
I was trying to subscribe to Student discount but the verification failed and my card was charged twice. I've read somewhere here in the community that my money will reappear after 48 hrs. ...
Spotify Star
223 Views
1 replies
0 likes
l've paid for premium students through the bukopin bank ( master card ) and it's been billed twice on the bill, but i'm not yet a premium??? why spotify not have number phone??? Fast respon from spotify
l've paid for premium students through the bukopin bank ( master card ) and it's been billed twice on the bill, but i'm not yet a premium??? why spotify not have number phone??? F...
Spotify Star
469 Views
1 replies
0 likes
