Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • bktpycq32396kl53n1fk
  • Newbie
  • 27196 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 27196 Views
  • 20 replies
  • 0 likes

Premium for students

Ive had student premium for over a year now and I've just realised for the past few months my account has been charged the full £10. I wasn't given an warning about this and I'm still currently a student. Is it possible to get refunds?

  • Newbie
  • Ive had student premium for over a year now and I've just realised for the past few months my account has been charged the full £10. I wasn't given an warning about this and I'm still currently a stu...
  • Maxim
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount doesn't allow PayPal?

So I'm from Portugal and previously had premium and paid for it via paypal, but now I wanted to go back to premium but with the student discount but it doesn't allow paypal as a form of payment? what can I do? Is there anyway to use paypal?

  • Visitor
  • So I'm from Portugal and previously had premium and paid for it via paypal, but now I wanted to go back to premium but with the student discount but it doesn't allow paypal as a form of payment? what...
  • Maxim
  • Spotify Star
  • 1103 Views
  • 1 replies
  • 0 likes
  • paypal
    Portugal
    Student
    student discount Europe
    student discount Portugal
  • 1103 Views
  • 1 replies
  • 0 likes

I have a problem with Premium for Students

I bought it and only after i discovered that my school isn't included in the list, so I can't have Premium but they have just take the money on my Postepay... what i can do for have my money back?(Sorry for my english)

  • Casual Listener
  • I bought it and only after i discovered that my school isn't included in the list, so I can't have Premium but they have just take the money on my Postepay... what i can do for have my money back? (...
  • justinewin_
  • Roadie
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Can't find my school

Hi!I can't find my school in the choices that are proposed. I'm french and i'm a student in Lyon's Institut Paul Bocuse.How can i get the discount?

  • Casual Listener
  • Hi! I can't find my school in the choices that are proposed. I'm french and i'm a student in Lyon's Institut Paul Bocuse. How can i get the discount?
  • Pguieysse
  • Casual Listener
  • 1058 Views
  • 2 replies
  • 0 likes
  • 1058 Views
  • 2 replies
  • 0 likes

Worldwide Student Discount

I was trying to change my account from a normal account to the student account.

  • Newbie
  • I was trying to change my account from a normal account to the student account.
  • Jacob
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro de descuento de estudiante sin tener premium

No entiendo porque spotify al estar haciendo paso a paso la transacción de descuento de estudiante, primero té cobran y después checas a ver si eres estudiante. Pero aunque no se pudiera ya te cobraron los 50$ , esto no es justo ya que lo tuve que vo...

  • Newbie
  • No entiendo porque spotify al estar haciendo paso a paso la transacción de descuento de estudiante, primero té cobran y después checas a ver si eres estudiante. Pero aunque no se pudiera ya te cobrar...
  • MonicaM_Bogota
  • Roadie
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount with wrong account

So I have two different accounts for Spotify as I moved from Spain to the UK in September for uni and I keep switching them depending on the country I am staying.I wanted to get my student discount for premium but it got linked to my Spanish account ...

  • Newbie
  • So I have two different accounts for Spotify as I moved from Spain to the UK in September for uni and I keep switching them depending on the country I am staying. I wanted to get my student dis...
  • MonicaM_Bogota
  • Roadie
  • 325 Views
  • 1 replies
  • 1 likes
  • 325 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't sign up for student subscription

I have received an email saying that my sheer.id has been verified. However, when I click on the link on my email it comes to a page not found. Is this happening with anyone else?

  • Newbie
  • I have received an email saying that my sheer.id has been verified. However, when I click on the link on my email it comes to a page not found. Is this happening with anyone else? 
  • MonicaM_Bogota
  • Roadie
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Paid for student premium but i havent got it

1 week ago i paid for student premium but after first form i didnt find my school cause i am a high school student but i paid for it and i didn't get a feedback about it. There is noone to help.

  • Casual Listener
  • 1 week ago i paid for student premium but after first form i didnt find my school cause i am a high school student but i paid for it and i didn't get a feedback about it. There is noone to help.
  • Robert_W
  • Community Legend
  • 562 Views
  • 7 replies
  • 0 likes
  • 562 Views
  • 7 replies
  • 0 likes

Never heard back about student validation?

I tried to get the student discount a week ago and it told me I would hear back in a few (3?) days and I never have but they have already charged me. How long can it take for them to check my student status?

  • Newbie
  • I tried to get the student discount a week ago and it told me I would hear back in a few (3?) days and I never have but they have already charged me. How long can it take for them to check my student...
  • KatesHere
  • Community Legend
  • 2633 Views
  • 2 replies
  • 1 likes
  • 2633 Views
  • 2 replies
  • 1 likes

What does it take to get my school listed and qualified for a student discount?

I attend Penn Foster College Online. I believe it is reputable enough to be listed as a College to recieve a discount...don't you? I pay cash for my tuition and it is accredited.

  • Newbie
  • I attend Penn Foster College Online. I believe it is reputable enough to be listed as a College to recieve a discount...don't you? I pay cash for my tuition and it is accredited.
  • KatesHere
  • Community Legend
  • 1410 Views
  • 1 replies
  • 0 likes
  • 1410 Views
  • 1 replies
  • 0 likes

Solved!! Charged for student Spotify and premium

Hello,I have been charged for the student Spotify despite it saying that I wouldn't be charged until I'd provided proof of enrolment. I decided to just use the regular premium instead.Upon checking my credit card statement I have noticed I've been ch...

  • Newbie
  • Hello, I have been charged for the student Spotify despite it saying that I wouldn't be charged until I'd provided proof of enrolment. I decided to just use the regular premium instead. Upon chec...
  • MattSuda
  • Spotify Star
  • 709 Views
  • 2 replies
  • 0 likes
  • 709 Views
  • 2 replies
  • 0 likes

Studentenkorting op bestaand Premium account

Ik heb al een premium account en omdat ik student ben, wil ik graag de studentenkorting. Telkens als ik dit aanklik komt dit in beeld te staan. Heb het al meerdere malen geprobeerd. Wie kan mij helpen? Groetjes Kelsey

  • Casual Listener
  • Ik heb al een premium account en omdat ik student ben, wil ik graag de studentenkorting. Telkens als ik dit aanklik komt dit in beeld te staan. Heb het al meerdere malen geprobeerd. Wie kan mij helpe...
  • Hubo
  • Community Legend
  • 872 Views
  • 3 replies
  • 0 likes
  • 872 Views
  • 3 replies
  • 0 likes

Solved!! Student discount not working

I just cancelled my premium family subscription to avail the student discount which cost a lot less. But, earlier when I tried to subscribe for premium for student, it just charged my credit card and no changes were made. I'm still a free user. I hav...

  • Casual Listener
  • I just cancelled my premium family subscription to avail the student discount which cost a lot less. But, earlier when I tried to subscribe for premium for student, it just charged my credit card and...
  • Tom
  • Community Legend
  • 683 Views
  • 3 replies
  • 0 likes
  • 683 Views
  • 3 replies
  • 0 likes

I bought Premium for students, they charged me but I do not have Premium

I am having this problem. I am on the students premium, and they did charge me, still taking the amount out of my bank, but i cant listen to any music when im offline. Dont know what to do. This has been happening for awhile now.

  • Casual Listener
  • I am having this problem. I am on the students premium, and they did charge me, still taking the amount out of my bank, but i cant listen to any music when im offline. Dont know what to do. This h...
  • Jacob
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged full price when I am a student still?

Hey, not cool Spotify. I am being charged the full premium price when I am still a student and I have not used 3 years worth of it. I know that it applies for one year and you have to re-apply and I have only done that twice so I do not know why this...

  • Newbie
  • Hey, not cool Spotify. I am being charged the full premium price when I am still a student and I have not used 3 years worth of it. I know that it applies for one year and you have to re-apply and I ...
  • MonicaM_Bogota
  • Roadie
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution My credit card is not being accepted!!

I decided to get the student discount and when i put my mom's credit card its says that my credit card isn't in a good day. I already tried 100 times, with different cards, in different days but is not working. Any idea of what i am doing wrong? Plea...

  • Newbie
  • I decided to get the student discount and when i put my mom's credit card its says that my credit card isn't in a good day. I already tried 100 times, with different cards, in different days but is n...
  • MonicaM_Bogota
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Student discount problem

Hi everyone i did my payment to spotofy for student discount but i learned it cant affect me beacause im high school student so i did nothing i just closed the window. After 2 days i bought normal premium and i started my premium im using normal prem...

  • Newbie
  • Hi everyone i did my payment to spotofy for student discount but i learned it cant affect me beacause im high school student so i did nothing i just closed the window. After 2 days i bought normal pr...
  • Tom
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes