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Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

133841 Views

98 replies

137 likes

Premium for Students
  • 133841 Views
  • 98 replies
  • 137 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31454 Views

19 replies

1 likes

Premium for Students
  • 31454 Views
  • 19 replies
  • 1 likes

Cargo a tarjeta spotify estudiantes

Hola hace 10 días intente registrarme para Spotify estudiantes, solo pude llenar el formulario donde se solicita el número de la tarjeta, después de haberlo ingresado e intentar seleccionar mi escuela tuve problemas de Internet y repetí el registro 3...

Casual Listener

Hola hace 10 días intente registrarme para Spotify estudiantes, solo pude llenar el formulario donde se solicita el número de la tarjeta, después de haberlo ingresado e intentar seleccionar mi escuel...

MattSuda

Spotify Star

697 Views

4 replies

0 likes

  • 697 Views
  • 4 replies
  • 0 likes

Got charged for no reason

Hi, I wanted to buy Spotify premium for students, but I saw that my school wasn't on the list. Then I got charged for entering my credit card informations without even signing up for the subscription! In fact, I got charged 2 times 4,99$.... Can you ...

Newbie

Hi, I wanted to buy Spotify premium for students, but I saw that my school wasn't on the list. Then I got charged for entering my credit card informations without even signing up for the s...

kejt_

Community Legend

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Solved!! Wasn't qualified for the student discount, now money is reserved on bank account.

Hi!As it turns out I don't qualify for the student discount anyway, now the 49 DKK which is the monthly payment is reserved on my bank account, even though I don't have a subscription.Will the money be released again, or will they be drawn from the a...

Newbie

Hi! As it turns out I don't qualify for the student discount anyway, now the 49 DKK which is the monthly payment is reserved on my bank account, even though I don't have a subscription. Will the mo...

Maxim

Spotify Star

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Abbonamento non funziona

Ho effettuato il pagamento per spotify studenti ma mi rimane L account in freeMentre i soldi li ha presi. Perché?

Casual Listener

Ho effettuato il pagamento per spotify studenti ma mi rimane L account in free Mentre i soldi li ha presi. Perché?

-5jwl2emo_prk

Newbie

5154 Views

26 replies

0 likes

  • 5154 Views
  • 26 replies
  • 0 likes

Time frame of receiving email confirmation

I've applied for the student discount exactly last week (22/4) and I have not received an email confirmation as of yet. It states on the website that I'll receive one within 3 days. What's the matter here?

Casual Listener

I've applied for the student discount exactly last week (22/4) and I have not received an email confirmation as of yet. It states on the website that I'll receive one within 3 days. What's the matter...

MattSuda

Spotify Star

495 Views

3 replies

0 likes

  • 495 Views
  • 3 replies
  • 0 likes

Premium student document diploma ask

Hi, i've Just graduated my school and Got a degree of Bachelor of Science. That's why i want to ask you a question. If i send spotify my diploma, can i get a premium account? According to the polish law, i am a graduate BUT i have a right to discount...

Casual Listener

Hi, i've Just graduated my school and Got a degree of Bachelor of Science. That's why i want to ask you a question. If i send spotify my diploma, can i get a premium account? According to the polish ...

MattSuda

Spotify Star

830 Views

3 replies

0 likes

  • 830 Views
  • 3 replies
  • 0 likes

Re: Refund

DESCRIPTIONI put in my card info and submit it for Premium subscription but half way through I was not sure if I'm eligible for a student discount so I checked the FAQs (later I found out I'm not) but GUESS WHAT?! you already took the money out of ca...

Casual Listener

DESCRIPTION I put in my card info and submit it for Premium subscription but half way through I was not sure if I'm eligible for a student discount so I checked the FAQs (later I found out I'm not) ...

MattSuda

Spotify Star

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

problemas para migrar para o plano universitário.

olá, boa noite.eu tinha feito o teste para saber se eu poderia ser aprovado para usar o plano para estudantes, chegou no meu email que foi aprovado e um link redirecionando para uma aba para terminar de preencher os dados do meu cartao... so que ao t...

Casual Listener

olá, boa noite. eu tinha feito o teste para saber se eu poderia ser aprovado para usar o plano para estudantes, chegou no meu email que foi aprovado e um link redirecionando para uma aba para termin...

Bittencourt

Spotify Star

2077 Views

6 replies

0 likes

  • 2077 Views
  • 6 replies
  • 0 likes

Student discount payment

I currently have a premium account in Australia which I pay for through PayPal. I am a full time student and wanted to swap over to the new student discount but for some reason it's not an option to pay for it through PayPal. I don't have a credit ca...

Newbie

I currently have a premium account in Australia which I pay for through PayPal. I am a full time student and wanted to swap over to the new student discount but for some reason it's not an option to ...

MattSuda

Spotify Star

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Account details changing without being known

I have just renewed my spotify account however i have paid £9.99 instead of £4.99 as i am a student... I dont understand why my account details have changed and now i have ended up paying more than what I should have. Is there anything I can do? beca...

Newbie

I have just renewed my spotify account however i have paid £9.99 instead of £4.99 as i am a student... I dont understand why my account details have changed and now i have ended up paying more than w...

EthanS1

Community Legend

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Pagamento effettuato per studente ma mancata attivazione premium

Ho effettuato il pagamento di Euro 4,99 ma ancora mi è impossibile attivare l'account Premium!!!! Come fare?

Newbie

Ho effettuato il pagamento di Euro 4,99 ma ancora mi è impossibile attivare l'account Premium!!!! Come fare?

MattSuda

Spotify Star

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Hilfe Premium Studenten

Hallo,Wieso kann man den Premium Account für Studenten nicht mit Paypal zahlen sondern nur mit Kreditkarte?

Casual Listener

Hallo, Wieso kann man den Premium Account für Studenten nicht mit Paypal zahlen sondern nur mit Kreditkarte?

Tom

Community Legend

384 Views

5 replies

0 likes

  • 384 Views
  • 5 replies
  • 0 likes

My school doesn't figure in the choices

Is there a way I could get student discount even if my school doesn't figure in the choices? I'm a college student and I can't have the student discount..

Newbie

Is there a way I could get student discount even if my school doesn't figure in the choices? I'm a college student and I can't have the student discount..

Taylith

Community Legend

807 Views

5 replies

0 likes

  • 807 Views
  • 5 replies
  • 0 likes

French student discount

Hello, I'm currently with the basic premium offer (9,99€ per month), but i'm student and I want to move my subscription to the french student offer.When I click on "go to premium" on student when i'm logged, I have a form ask me for my credit card in...

Regular

Hello,   I'm currently with the basic premium offer (9,99€ per month), but i'm student and I want to move my subscription to the french student offer. When I click on "go to premium" on stude...

MattSuda

Spotify Star

792 Views

3 replies

0 likes

  • 792 Views
  • 3 replies
  • 0 likes

No response on my student discount enquiry

7 days ago, I subscribed to the student discount. I had to be accepted as a student of course. I sent in some documents and it said it would take a couple of days before my submission would be answered. It has now been 7 days, and I have not yet reci...

Newbie

7 days ago, I subscribed to the student discount. I had to be accepted as a student of course. I sent in some documents and it said it would take a couple of days before my submission would be answer...

MattSuda

Spotify Star

657 Views

1 replies

0 likes

  • 657 Views
  • 1 replies
  • 0 likes

I payed for student discount but I can't use it.

5 days ago I sent a student certificate. Approved 2 days ago. I finished the registration and payment. I even paid 3 times in a row but I still can't use the premium for students. I can't see the payment that I made(three times) in the receipt part o...

Newbie

5 days ago I sent a student certificate. Approved 2 days ago. I finished the registration and payment. I even paid 3 times in a row but I still can't use the premium for students. I can't see the p...

MattSuda

Spotify Star

333 Views

1 replies

1 likes

  • 333 Views
  • 1 replies
  • 1 likes

Conta premium estudante

Cancelei minha conta premium comum, pedi a conta premium universitaria, enviei os dados da minha faculdade em dois documentos e até agora nao obtive retorno confirmando minha assinatura premium estudante, aguardo retorno urgente, grato Marcos Rubiano

Newbie

Cancelei minha conta premium comum, pedi a conta premium universitaria, enviei os dados da minha faculdade em dois documentos e até agora nao obtive retorno confirmando minha assinatura premium estud...

Bittencourt

Spotify Star

468 Views

3 replies

0 likes

  • 468 Views
  • 3 replies
  • 0 likes

Charged Premium $9.99 but want to be back on student

Hello,I have been abroad the past 3 months. And I have been getting charged the $9.99 for spotify. I was on the student plan before. Is it because I am abroad or because of the new year. Please let me know how I get back onto Spotify Premium for stud...

Newbie

...et me know how I get back onto Spotify Premium for students.    Thanks    

Maxim

Spotify Star

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Reapplying student discount failure

Hi, When I try to reapply student discount with my new NUS number the box I'm supposed to type the NUS number into will not allow me to put anything in it. Can anyone suggest a solution, I've come out of it twice and tried again and now cancelled my ...

Newbie

Hi,   When I try to reapply student discount with my new NUS number the box I'm supposed to type the NUS number into will not allow me to put anything in it. Can anyone suggest a solution, I'v...

MattSuda

Spotify Star

317 Views

2 replies

0 likes

  • 317 Views
  • 2 replies
  • 0 likes