Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

confusedstudent

Visitor

8854 Views

10 replies

1 likes

Premium for Students
  • 8854 Views
  • 10 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

134795 Views

98 replies

138 likes

Premium for Students
  • 134795 Views
  • 98 replies
  • 138 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31688 Views

19 replies

1 likes

Premium for Students
  • 31688 Views
  • 19 replies
  • 1 likes

Studentenkorting op bestaand Premium account

Ik heb al een premium account en omdat ik student ben, wil ik graag de studentenkorting. Telkens als ik dit aanklik komt dit in beeld te staan. Heb het al meerdere malen geprobeerd. Wie kan mij helpen? Groetjes Kelsey

Casual Listener

Ik heb al een premium account en omdat ik student ben, wil ik graag de studentenkorting. Telkens als ik dit aanklik komt dit in beeld te staan. Heb het al meerdere malen geprobeerd. Wie kan mij helpe...

Hubo

Community Legend

917 Views

3 replies

0 likes

  • 917 Views
  • 3 replies
  • 0 likes

La página para "Completar compra" dice que ya no existe

Me llegó el correo de que SheerId aprobó mis estudios para la cuenta de universitarios y al momento en darle click a la opción de "completar compra" me dice que "esta página ya no existe"

Newbie

Me llegó el correo de que SheerId aprobó  mis estudios para la cuenta de universitarios y al momento en darle click a la opción de "completar compra" me dice que "esta página ya no existe"

marcoga2014

Newbie

1114 Views

10 replies

0 likes

  • 1114 Views
  • 10 replies
  • 0 likes

Solved!! Pay and Not premium

l've paid for premium students through the bukopin bank ( master card ) and it's been billed twice on the bill, but i'm not yet a premium??? why spotify not have number phone??? Fast respon from spotify

Newbie

l've paid for premium students through the bukopin bank ( master card ) and it's been billed twice on the bill, but i'm not yet a premium???   why spotify not have number phone???   F...

MattSuda

Spotify Star

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

I was trying to subscribe to Student disct but the verification failed and my card was charged TWICE

I was trying to subscribe to Student discount but the verification failed and my card was charged twice. I've read somewhere here in the community that my money will reappear after 48 hrs. But days passed, still there's nothing. Thanks!

Newbie

I was trying to subscribe to Student discount but the verification failed and my card was charged twice. I've read somewhere here in the community that my money will reappear after 48 hrs. ...

Maxim

Spotify Star

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

I bought Premium for students, they charged me but I do not have Premium

I am having this problem. I am on the students premium, and they did charge me, still taking the amount out of my bank, but i cant listen to any music when im offline. Dont know what to do. This has been happening for awhile now.

Casual Listener

I am having this problem. I am on the students premium, and they did charge me, still taking the amount out of my bank, but i cant listen to any music when im offline. Dont know what to do. This h...

Jacob

Community Legend

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't sign up for student subscription

I have received an email saying that my sheer.id has been verified. However, when I click on the link on my email it comes to a page not found. Is this happening with anyone else?

Newbie

I have received an email saying that my sheer.id has been verified. However, when I click on the link on my email it comes to a page not found. Is this happening with anyone else? 

MonicaM_Bogota

Roadie

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Changing from Premium to Student

I currently have a Premium subscription but just recently enrolled in college. I would like to change to the student discount, because like most students, every dollar now counts haha. When I click on the student discount tab it asks for my credit ca...

Newbie

I currently have a Premium subscription but just recently enrolled in college. I would like to change to the student discount, because like most students, every dollar now counts haha. When I click o...

Robert_W

Community Legend

792 Views

1 replies

0 likes

  • 792 Views
  • 1 replies
  • 0 likes

Premium issues

So, I changed my premium account from general premium to student premium, using my UNIdays account, but I am still being charged the full amount of £9.99 when I should be getting a 50% discount. The price should have changed at my last billing date w...

Casual Listener

So, I changed my premium account from general premium to student premium, using my UNIdays account, but I am still being charged the full amount of £9.99 when I should be getting a 50% discount. The ...

Maxim

Spotify Star

349 Views

3 replies

0 likes

  • 349 Views
  • 3 replies
  • 0 likes

Superuser Contribution Being charged full price when I am a student still?

Hey, not cool Spotify. I am being charged the full premium price when I am still a student and I have not used 3 years worth of it. I know that it applies for one year and you have to re-apply and I have only done that twice so I do not know why this...

Newbie

Hey, not cool Spotify. I am being charged the full premium price when I am still a student and I have not used 3 years worth of it. I know that it applies for one year and you have to re-apply and I ...

MonicaM_Bogota

Roadie

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution My credit card is not being accepted!!

I decided to get the student discount and when i put my mom's credit card its says that my credit card isn't in a good day. I already tried 100 times, with different cards, in different days but is not working. Any idea of what i am doing wrong? Plea...

Newbie

I decided to get the student discount and when i put my mom's credit card its says that my credit card isn't in a good day. I already tried 100 times, with different cards, in different days but is n...

MonicaM_Bogota

Roadie

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Payment made (no premium) but still no refund

I tried to make a student account, but I was not recognized, after 10 days that I was credited the money I did not see any refund

Casual Listener

I tried to make a student account, but I was not recognized, after 10 days that I was credited the money I did not see any refund

Maxim

Spotify Star

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Solved!! Me cobraron el plan de estudiante pero no me dejo poner mis datos de estudiante

Compre el plan de estudiante y se cobro al instante luego me mando a otra pagina para poner mis datos de escuela pero cuando le puse enviar se trabó y se cerró la aplicacon como le hago para poner mis datos o para rembolsar

Casual Listener

Compre el plan de estudiante y se cobro al instante luego me mando a otra pagina para poner mis datos de escuela pero cuando le puse enviar se trabó y se cerró la aplicacon como le hago para poner mi...

MattSuda

Spotify Star

842 Views

5 replies

0 likes

  • 842 Views
  • 5 replies
  • 0 likes

SPOTIFY Student Account not working

Hi Guys,I am currently on a family subscription of SPOTIFY and my account was created using Facebook. I am also studying at the moment and want to change my subscription to Student account. Spotify is not letting me do this. Whenever I try and go pre...

Casual Listener

Hi Guys, I am currently on a family subscription of SPOTIFY and my account was created using Facebook. I am also studying at the moment and want to change my subscription to Student account. Spotify...

Robert_W

Community Legend

618 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 618 Views
  • 1 replies
  • 0 likes

iDeal payment system for the Netherlands

Hi, I am a student on Rijksuniversiteit Groningen in the Netherlands. I was trying to change my account from Premium to Premium for students to get the 50% off from this month, but I can only do this with a creditcard and I don't have one. The site d...

Newbie

Hi,  I am a student on Rijksuniversiteit Groningen in the Netherlands. I was trying to change my account from Premium to Premium for students to get the 50% off from this month, but I can o...

MattSuda

Spotify Star

1381 Views

2 replies

0 likes

  • 1381 Views
  • 2 replies
  • 0 likes

Problema Spotify Estudiantes

Buenas tardes, soy de México quisiera saber en donde puedo encontrar la lista de las universidades que participan en la promoción. Gracias.

Newbie

Buenas tardes, soy de México quisiera saber en donde puedo encontrar la lista de las universidades que participan en la promoción. Gracias.

MattSuda

Spotify Star

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Paying Studentspremium without creditcard

Hello,I'm from the Netherlands and I have Spotify Premium. I'm paying via ideal but when I want to switch to Spotify Premium Student I can only pay with a credit card?How can I get Spotify Premium Student without using a credit card? Because I don't ...

Newbie

Hello, I'm from the Netherlands and I have Spotify Premium.  I'm paying via ideal but when I want to switch to Spotify Premium Student I can only pay with a credit card? How can I get Spotify...

Hubo

Community Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

No longer a student trying to update billing information

Hello, I am no longer a student and I am attempting to update billing information. Everytime I try it says I need to verify that I am a student. Because I am no longer a student I can not do that. I got an email that says I will lose Spotify premium ...

Newbie

Hello, I am no longer a student and I am attempting to update billing information. Everytime I try it says I need to verify that I am a student. Because I am no longer a student I can not do that. I ...

MattSuda

Spotify Star

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

Spotify has charged 14.97 euros instead of 4.99 euros

I've tried to upgrade my account with students' discount on my cell, but it was impossible to upload the documents for the verification of the student's status. So i've tried to do that on my pc. I've sent the documents and all but i've inserted my c...

Casual Listener

I've tried to upgrade my account with students' discount on my cell, but it was impossible to upload the documents for the verification of the student's status. So i've tried to do that on my pc. I...

Shaka96

Casual Listener

427 Views

2 replies

0 likes

  • 427 Views
  • 2 replies
  • 0 likes

I bought Premium for students, they charged me but I do not have Premium

Can somebody help me?Yesterday I bought Premium for students, the system showed me a message that they still do not charge, I looked at the card today and they charged me. I opened the application and it did not have premium, and I tried closing and ...

Regular

Can somebody help me? Yesterday I bought Premium for students, the system showed me a message that they still do not charge, I looked at the card today and they charged me. I opened the a...

Jacob

Community Legend

912 Views

8 replies

0 likes

Premium
Subscription
  • 912 Views
  • 8 replies
  • 0 likes

Cant get student discount discount because of college in different country

I live in ireland but go to uni in northern ireland which is classed as the UK. Im off uni for summer now and it wont acceot my college for student discount because it is in the uk and not ireland. And i cant change my address to the north because im...

Newbie

I live in ireland but go to uni in northern ireland which is classed as the UK. Im off uni for summer now and it wont acceot my college for student discount because it is in the uk and not ireland. A...

Tom

Community Legend

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes