Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Merhaba.. Bugün Öğrenci indirimi ile premium aldım. TSİ 12:25'te. Ancak üzerinden 5 saat geçmesine rağmen premium aktif edilmedi. Fakat kredi kartı ödemelerime baktığımda 6.99 TL provizyonda bekliyor. Sebebi nedir? - Para çekiliyorsa neden premium de...
Hi from the Netherlands, I am a college student with a spotify premium account since 2015. I recently learned about the student discount. When directed to the discountpage I can only pay with a creditcard, but I don't have one. How can I enjoy the st...
Hi! I was wondering if there are other ways to pay for the premium student account?Thanks!
Stavo effettuando il pagamento per spotify premium offerta studenti (sono una studentessa liceale) ma non ho potuto completare l'iscrizione perchè il mio liceo non viene riconosciuto come istituto. TUTTAVIA, IL PAGAMENTO E' STATO PROCESSATO DUE VOLTE...
I got an email to update my Student discount and I thought i did but a few days later, i got charged for for premium rate rather than student discount rate. How do I get a refund?
Hi, I got my verification email according my student discount. It said that the application is approved and i can start using my discount. I clicked the link below but it took me to a page that had text ''this page doesnt exist''. So how can I use my...
I tried getting the student discount. It said I needed to be a college student so I backed out. You guys still charged me the 4.99 and I don't have Spotify premium please refund my money
Hi! On April 26 I changed my premium plan to the student discount but when I check my account it still says that I have the normal premium plan. And I can't receive the confirmation mail because Spotify has my old Facebook mail (and I changed the mai...
Hi, i was just wondering why i cant pay with paypal for the student discount but for the normal and family plan i can... please help
HI, I'm a student and they just started the student discount here, but they need infomation about my creditcard. Why do they need that, while im already paying monthly by my 'normal' bank account? Next to that they say that you'll only have to sign u...
Good day!I was attempting to apply for student dicount since april 28 and may 2 and I was shocked.I was charged four times, as seen on my account statement (using my Metrobank Debit Card) from the attachment, yet I am still not confirmed. I thought i...
Basically, I got an email saying I needed to renew my student discount and it took me to a page to enter my card details again on the spotify website. I went onto my actual spotify account and it said my 'Your subscription will automatically renew on...
it is just for college students?
Hi Guys, I just applied for the student spotify premium, and my files were all verified. In the email I got there's a link to complete the purchase, but when I click it I just get send to the normal spotify website. I don't know how to complete the p...
I used to have normal premium Spotify and it worked perfectly fine between my iPhone and laptop - now I've changed to the Spotify premium student discount it won't work on my iPhone. I have logged in and out multiple times. Delete the app and reinsta...
Hi, I've been using Spotify premium for a few months now. I am a student and I didn't know we have a student price for spotify. Is it possible to get a refund ? Thank you!
I can't redeem my student discount for Spotify premium because it says the details are already linked with another Spotify account, yet this is the only one I have. I have previously had student discount on this account a few months ago but stopped w...
Hi!Several days ago I send in a form the name of my university,because Spotify didn't have it in the list!Still waiting and I can't get the student offer!
2 days ago, I bought the Student Discount suscription for Spotify Premium, I veritifed my student ID and pay it two times but still I do not have Premium. Please HELP!
I'm currently on a student membership with Spotify and have been for over a year now, I've just noticed that student membership is now linked with a free headspace membership. As a current customer would I be able to access this offer of free headspa...