the renewal date is less than a month

[de4psyjhobpneukwp44r]

Plan

Student

Country

Malaysia

Device

Iphone 11

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I made the payment on 25/8/2024, but the date needs to be renewed on 9/9/2024.

[Ivelina]

Hey @de4psyjhobpneukwp44r,

Thanks for reaching out via the Community!

If you see that the system will charge you a bit earlier than usual, it's possible that this is due to failed payment(s). If the system is unable to charge you on your usual billing date, it will attempt to charge you again and if you're charged later for the month, the next billing date that you see should be the usual date.

You can check your payments via the Account Overview Page > Payment > Order history to see your purchases, and in order to make sure that everything's in order with your payment method and to avoid a failed payment I recommend checking out this help article.

Don't hesitate to let us know if you've got any other questions 🙂