family member confirmation does not work

[hellesylt]

Plan

Premium

Country

 Japan 

Device

(iPhone x)

Operating System

(iOS 12)

My Question or Issue

I changed the subscription from the personal one to the family to invite my brother, however he can't validate the address to get the premium.

me and my brother are living in the same address. I don't know there is a little difference such as an order of address. 

I hope I want to check this problem.

thank you

[Billy-J]

Hey @hellesylt, and welcome to the community. 

Hope you’re doing great!

Could you try sending the invite using a different browser/incognito mode?

If that doesn't help, could you try sending the invite using a different email address (You don't need to send the invite using the email associated with Spotify). If both doesn't work, please send me a screenshot of the error message being shown.

Let me know how this goes 🙂