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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 119965 Views
  • 32 replies
  • 8 likes
  • 119965 Views
  • 32 replies
  • 8 likes

No more debit card payment?

None of the below information is required. Recently I've lost my familiar subscription, Now I am trying to update my payment but it doesn't acept my debit card, same card I've used last time... It just say "error", my debit card is able to make purch...

  • Newbie
  • None of the below information is required. Recently I've lost my familiar subscription, Now I am trying to update my payment but it doesn't acept my debit card, same card I've used last time... It ju...
  • Luke
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Solved!! Creating a new account because of address change for family

PlanPremium / FamilyCountry U.S.DeviceiPhoneOperating SystemiOS 10 My Question or IssueSince Spotify is not robust enough to allow a user to make a simple change to their address, all the help articles state you must sign out of all devices and creat...

  • Regular
  • Plan Premium / Family Country  U.S. Device iPhone Operating System iOS 10   My Question or Issue Since Spotify is not robust enough to allow a user to make a simple change to t...
  • Jaycen
  • Regular
  • 1275 Views
  • 4 replies
  • 0 likes
  • change of address family
    Family Plan
  • 1275 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium Adress Verification with GPS

PlanPremiumCountry U.SDevice(iPhone X, Macbook Air)Operating System(iOS 10 My Question or Issue Hello - I am a spotify premium account holder and I am being prompted to verify my address via a GPS locator. Since I have moved twice since I created the...

  • Newbie
  • Plan Premium Country  U.S Device (iPhone X, Macbook Air) Operating System (iOS 10   My Question or Issue  Hello - I am a spotify premium account holder and I am being prompte...
  • Guido
  • Spotify Legend
  • 808 Views
  • 1 replies
  • 0 likes
  • Premium Address Change
  • 808 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unlinking from Facebook

I want to unlink my Spotify Account from my Facebook, since I created the account with Facebook I have to make a new one, but I pay for the premium and I basically want to know what happens to my familys accounts that are linked to mine? Will I have ...

  • Newbie
  • I want to unlink my Spotify Account from my Facebook, since I created the account with Facebook I have to make a new one, but I pay for the premium and I basically want to know what happens to my family...
  • Guido
  • Spotify Legend
  • 478 Views
  • 3 replies
  • 0 likes
  • Facebook
    Premium for Family
  • 478 Views
  • 3 replies
  • 0 likes

Superuser Contribution Verifying address for family

I am trying to register my girlfriend( who stays with me) into my spotify family plan for months. We created a new account everytime spotify disabled my girlfriends account despite it being the same as mine. However, this is getting abit troublesome ...

  • Casual Listener
  • I am trying to register my girlfriend( who stays with me) into my spotify family plan for months. We created a new account everytime spotify disabled my girlfriends account despite it being the s...
  • Guido
  • Spotify Legend
  • 353 Views
  • 2 replies
  • 1 likes
  • 353 Views
  • 2 replies
  • 1 likes

Superuser Contribution Discount Family Subscription

Hi allI upgraded from premium to family a little while ago.we still have issues of errors i.e. A message saying (Spotify has been paused because your account is being used somewhere else)I'm at home playing music, all other family members are with me...

  • Newbie
  • Hi all I upgraded from premium to family a little while ago. we still have issues of errors i.e. A message saying (Spotify has been paused because your account is being used somewhere else) I'm a...
  • Guido
  • Spotify Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dudas con Plan Familiar Premium

Alguien me puede decir como verifican que la persona a la que se le asigna una de las cuentas viva en la misma direccion? es decir podria un amigo que vive a 4 km de distancia compartir el paquete familiar??

  • Newbie
  • Alguien me puede decir como verifican que la persona a la que se le asigna una de las cuentas viva en la misma direccion? es decir podria un amigo que vive a 4 km de distancia compartir el paquete fa...
  • Guido
  • Spotify Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Estoy suscrito a un plan familiar pero solo tengo las opciones básicas. Que tengo que hacer para obtener las condiciones de premiun?

  • Newbie
  • Estoy suscrito a un plan familiar pero solo tengo las opciones básicas. Que tengo que hacer para obtener las condiciones de premiun? 
  • Guido
  • Spotify Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Family

PlanPremiumCountry New ZealandDeviceSamsung GalaxyOperating SystemAndroid My Question or Issue I have been using Premium for Family and currently have it on my laptop, ipad and iphone. I have just recently got a Samsung mobile and when I download the...

  • Newbie
  • Plan Premium Country  New Zealand Device Samsung Galaxy Operating System Android   My Question or Issue  I have been using Premium for Family and currently have it on my l...
  • Guido
  • Spotify Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution No invite option available from accounts page for Premium Family acc

None of the below information is required. However, the more you provide the easier it will be for us to try and helPremiumCountry AustraliaDevicephone and laptopOperating SystemWindows 10, Android 9 My Question or Issue Upgraded to Premium Family, n...

  • Casual Listener
  • ...indows 10, Android 9   My Question or Issue  Upgraded to Premium Family, no option to invite family members from accounts page, just get redirected to new registration page?
  • Guido
  • Spotify Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • Family Invites
  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adressänderung des Spotifyaccounts

Grüß euch, Ich werde demnächst umziehen und wollte nun mal nachsehen wie ich meine Wohnadresse des Accounts ändern kann. Bin dabei darauf gestoßen das dies nicht möglich sei und ich einen neuen! Account erstellen muss! Dann muss ich ja auch meine kom...

  • Casual Listener
  • ...euen! Account erstellen muss!   Dann muss ich ja auch meine komplette Musikbibliothek neu zusammensuchen und zusammenstellen (nutze Spotify Family, müssen dann auch meine Geschwister welche d...
  • Guido
  • Spotify Legend
  • 1456 Views
  • 1 replies
  • 0 likes
  • Other
  • 1456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot ADD new family member

I have a premium account in the netherlands, added myself twice successfully last year. Now I wanted to add my wife I cannot. First she gets you need to be on same address, then same country and when I created two new account for trying the message w...

  • Visitor
  • ...hen I created two new account for trying the message was even more vague “you cannot be added to this family account”. What’s going on? And why is there no help for this??
  • Guido
  • Spotify Legend
  • 693 Views
  • 7 replies
  • 0 likes
  • Family Invite Email
  • 693 Views
  • 7 replies
  • 0 likes

Superuser Contribution Family plan does not work!

Hundreds of mesaages are claiming the same: spotify family plan does not work! Meanwhile spotify is collecting a lot of $$$ for a service that is not provided... it is such a shame!!!

  • Casual Listener
  • Hundreds of mesaages are claiming the same: spotify family plan does not work! Meanwhile spotify is collecting a lot of $$$ for a service that is not provided... it is such a shame!!!
  • Daisy
  • Spotify Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for Spotify family and not getting it!!

I updated my account from Spotify premium to Spotify family 2 months ago and am still not receiving the Family benefits!! Very frustrating. When I check my account/ subscriptions it says I’m still on premium even though I am being charged for Family....

  • Newbie
  • I updated my account from Spotify premium to Spotify family 2 months ago and am still not receiving the Family benefits!! Very frustrating. When I check my account/ subscriptions it says I’m still o...
  • Daisy
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas com pagamento.

PlanPremium FamiliarCountry BrasilDeviceMoto G5S PlusOperating SystemAndroid 7.1 My Question or Issue Não consigo efetuar o pagamento do plano familiar com o meu cartão de débito. A página fica dando erro sempre que tento.No suporte pedem pra trocar ...

  • Newbie
  • Plan Premium Familiar Country  Brasil Device Moto G5S Plus Operating System Android 7.1   My Question or Issue  Não consigo efetuar o pagamento do plano familiar com o meu ca...
  • Katerina
  • Spotify Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • Other
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family invite UX is broken and unresolved, and now I can't update data incorrectly stored by Spotify

PlanFamily PremiumCountryUSA DeviceGalaxy S9Operating SystemAndroid My Question or IssueThe user experience for converting to a family membership is broken. I click "invite" to invite a new family member, and the next page is clearly asking for the n...

  • Casual Listener
  • Plan Family Premium Country USA   Device Galaxy S9 Operating System Android   My Question or Issue The user experience for converting to a family membership is broken. I click "i...
  • Katerina
  • Spotify Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • Family names
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci spotify alamıyorum

PlanÖğrenci PremiumCountry Türkiye Deviceiphone5sOperating System(iOS 11 My Question or Issue3 ay 1 lira olan indirimden yararlanmıştım. Şuan ogrenci spotify i alamiyorum.

  • Newbie
  • Plan Öğrenci Premium Country  Türkiye  Device iphone5s Operating System (iOS 11   My Question or Issue 3 ay 1 lira olan indirimden yararlanmıştım. Şuan ogrenci spotify i alam...
  • Katerina
  • Spotify Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • Student
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kicked out suddenly

I had been on spotify premium last Sept.25, suddenly removed from the spotify premium last Sept.29.. I fogot to verify it, but the email for the verification said they’ll removed it if I had not verified within 7days, but it is bot not yet due, that ...

  • Newbie
  • I had been on spotify premium last Sept.25, suddenly removed from the spotify premium last Sept.29.. I fogot to verify it, but the email for the verification said they’ll removed it if I had not veri...
  • Katerina
  • Spotify Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • Premium
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Tengo un problema con mi pago, cuento con un plan familiar premium y en el último pago sólo se me realizo el cobro de 100 pesos, aún me permite utilizar el modo premium pero solo en 4 de las 6 cuentas en el plan, la tarjeta cuenta con fondos suficien...

  • Casual Listener
  • Tengo un problema con mi pago, cuento con un plan familiar premium y en el último pago sólo se me realizo el cobro de 100 pesos, aún me permite utilizar el modo premium pero solo en 4 de las 6 cuenta...
  • Katerina
  • Spotify Legend
  • 329 Views
  • 2 replies
  • 0 likes
  • 329 Views
  • 2 replies
  • 0 likes