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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27583 Views
44 replies
4 likes
I've upgraded by Premium Spotify account to a family subscription and sent an invite from that account to my mum who clicked that link and followed the prompts to create her own Spotify account. After logging in with that new account and trying it on...
I've upgraded by Premium Spotify account to a family subscription and sent an invite from that account to my mum who clicked that link and followed the prompts to create her own Spotify account. &n...
Spotify Star
584 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows Sad I cannot access or shuffle song list on the app anymore. That was my favorite Spotify feature and now it's gone. I tri...
...nto a playlist? Not sure why you would cancel such an important feature, and not sure I can continue to pay for a premium family plan when it's just frustrating and unmanageable now....
Community Legend
752 Views
4 replies
0 likes
PlanFree -> PremiumCountryEstoniaDeviceSamsung A7.Operating SystemAndroid My Question or IssueLast month I visited Belgium, and when I got back home, I had an email saying that i got kicked for not having the same adress. My family sent the invitatio...
...mail saying that i got kicked for not having the same adress. My family sent the invitation again, but now i cant join the family, and in the Faq, it says that if i switch families, then I have to wait 1...
Community Legend
705 Views
1 replies
0 likes
PlanPremium FamilyCountrySweden My Question or IssueWe have a Premium Family plan. One of our children will live abroad as an exchange student for 10 months. Can he be part of the plan when he lives abroad or does he have to be disconnected from the ...
Plan Premium Family Country Sweden My Question or Issue We have a Premium Family plan. One of our children will live abroad as an exchange student for 10 months. Can he be part of the p...
Spotify Star
497 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
547 Views
1 replies
0 likes
My Question or IssueI have a new credit card, but nowhere to enter the information. I am a member of a Family subscription, and I my former credit card details were registered under another family member. So how can I become the paying member in orde...
My Question or Issue I have a new credit card, but nowhere to enter the information. I am a member of a Family subscription, and I my former credit card details were registered under another family...
Spotify Star
763 Views
1 replies
0 likes
Hello, I was part of a family program but I moved and want to create my own family program. Therefore, I asked to be removed from the previous one and upgraded my account with famly suscription yesterday and sent two invitation. When invited poeple a...
Hello, I was part of a family program but I moved and want to create my own family program. Therefore, I asked to be removed from the previous one and upgraded my account with famly s...
Spotify Star
1012 Views
5 replies
0 likes
PlanFree -> Family PremiumCountryGermanyDevice(Xiaomi Mi 9, my Laptop and Huawei P30)Operating System(Windows 10,etc.) My Question or IssueDear Spotify SupportMe and my family started a family premium account weeks ago. A few days ago me and my famil...
Plan Free -> Family Premium Country Germany Device (Xiaomi Mi 9, my Laptop and Huawei P30) Operating System (Windows 10,etc.) My Question or Issue Dear Spotify Support Me and m...
Community Legend
633 Views
1 replies
4 likes
PlanFamily PremiumCountryAustralia My Question or IssueI was the host of a Spotify family with some friends for well over a year. Recently my actualy family all got Spotify and so started a Spotify family. Everyone was able to join the Spotify family...
Plan Family Premium Country Australia My Question or Issue I was the host of a Spotify family with some friends for well over a year. Recently my actualy family all got Spotify and so s...
Spotify Star
497 Views
1 replies
1 likes
Every time my family member clicks on the link in their email to join, the page is redirected into my account and taken to a payment page. Its as if Spotify want to kepp making me pay them!PlanFamilyCountryUKDeviceMacbook Pro late 2016)Operating Syst...
Every time my family member clicks on the link in their email to join, the page is redirected into my account and taken to a payment page. Its as if Spotify want to kepp making me pay them! Plan Family...
Newbie
342 Views
2 replies
0 likes
PlanPremiumCountryGermanyDevice(Samsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueTill yesterday I could use my family account, but since yesterday I'm not able to log in. Everytime I get the invitation email and I type in my address I...
Plan Premium Country Germany Device (Samsung Galaxy 8 Operating System Android Oreo My Question or Issue Till yesterday I could use my family account, but since yesterday I'm n...
Community Legend
503 Views
5 replies
1 likes
I cannot find the option mentioned here:https://support.spotify.com/de/using_spotify/system_settings/content-censor/ This option should allow me (family manager) to enable/disable explicit content sparately for each family member. If I click on the r...
I cannot find the option mentioned here: https://support.spotify.com/de/using_spotify/system_settings/content-censor/ This option should allow me (family manager) to enable/disable e...
Community Legend
435 Views
2 replies
0 likes
So i have my galaxy s10. My samsung smart tv, and google chromecast.Had the premium membership and was enjoying the spotify every moment because i saw it on my tv, i mean songs, names, artists,..A week ago or so i upgraded to premium family and thats...
...A week ago or so i upgraded to premium family and thats it. I get so crazy when i see only the spotify logo on my screen and the music is playing ok, but i control it only from my phone because i s...
Community Legend
331 Views
1 replies
0 likes
PlanPremium FamilyCountrySwitzerlandDeviceAndroid Phone, WindowsPCOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCannot invite one ot the familymembers anymore after first invitation and "upgrade to premium" What happened...
Plan Premium Family Country Switzerland Device Android Phone, WindowsPC Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Cannot invite one o...
Community Legend
474 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
884 Views
7 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy wife has registered her account on her ipadas have I in Family Premium.However, ...
...ssue My wife has registered her account on her ipadas have I in Family Premium.However, my laptop won't play when she is playing music in her account on an ipad and if I play music on laptop, she c...
Community Legend
749 Views
3 replies
0 likes
Hi,I have had a Premium account for a long time still payed for through via Vodafone (though no longer linked to my entertainment package with them). I really want to upgrade to Premium Family but believe I would have to cancel my existing Premium ac...
Hi, I have had a Premium account for a long time still payed for through via Vodafone (though no longer linked to my entertainment package with them). I really want to upgrade to Premium Family b...
Spotify Star
310 Views
1 replies
0 likes
My daughter accidentally registered as the account owner. I wanted to be listed as owner. Are there any differences? Does the owner have any preferences other family members don’t have?
My daughter accidentally registered as the account owner. I wanted to be listed as owner. Are there any differences? Does the owner have any preferences other family members don’t have?
Community Legend
894 Views
3 replies
0 likes
Plan : PremiumCountry : Singapore to US I'm a British expat whose moved from Singapore to US. I have changed my country to US, paying with a US CC and have updated all my details to US. However, I'm still getting daily Singaporean content - Popular P...
Plan : Premium Country : Singapore to US I'm a British expat whose moved from Singapore to US. I have changed my country to US, paying with a US CC and have updated all my details...
Casual Listener
642 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMyself and my wife have premium accounts. I set up a family account and invited her to join. ...
...yself and my wife have premium accounts. I set up a family account and invited her to join. Will our existing premium charges stop?
Spotify Star
544 Views
1 replies
0 likes
