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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
83071 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Newbie
63934 Views
31 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
199136 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30104 Views
44 replies
4 likes
PlanFamily PremiumCountryMexicoDevice(Moto E4 plus, Laptop Asus Zenbook, Chrome, Firefox) My Question or IssueI can´t add my adress for family premium.
Plan Family Premium Country Mexico Device (Moto E4 plus, Laptop Asus Zenbook, Chrome, Firefox) My Question or Issue I can´t add my adress for family premium.
Community Legend
372 Views
1 replies
0 likes
No puedo confirmar dirección de domicilio para plan familiar premium. Lo he intentado mil veces. Tengo otras dos cuentas que ingresaron correctamente anterior a esta.
No puedo confirmar dirección de domicilio para plan familiar premium. Lo he intentado mil veces. Tengo otras dos cuentas que ingresaron correctamente anterior a esta.
Visitor
611 Views
1 replies
2 likes
PlanPremium FamilyCountryCanadaDeviceiPhone 8/Macbook AirOperating SystemiOS 10My Question or IssueI was part of a family plan with whom I no longer live with, so I took myself off the Premium for Family plan and attempted to create my own family pla...
Plan Premium Family Country Canada Device iPhone 8/Macbook Air Operating System iOS 10 My Question or Issue I was part of a family plan with whom I no longer live with, so I took myself o...
Spotify Star
617 Views
3 replies
0 likes
PlanPremiumCountryAustralia DeviceiPhone XS Operating SystemiOS 12 My Question or IssueWhen accessing family playlist none of my music is included. I’m still listed as a member of the group. If I toggle off all members of the family except me, no mus...
Plan Premium Country Australia Device iPhone XS Operating System iOS 12 My Question or Issue When accessing family playlist none of my music is included. I’m still l...
Community Legend
411 Views
1 replies
0 likes
PlanPremium (Family)CountryScotland, United Kingdom DeviceIphone 7Operating SystemiOS 10 My Question or IssueWhy am I unable to listen to music at the same time as someone else even though I have Family Plan, I have also followed all the instructions...
Plan Premium (Family) Country Scotland, United Kingdom Device Iphone 7 Operating System iOS 10 My Question or Issue Why am I unable to listen to music at the same t...
Spotify Star
799 Views
5 replies
0 likes
PlanPremium, switched to family, then billed again at premiumCountryUSADeviceMultiple, not an issueOperating SystemAndroid, not an issue Ill do a timelineSigned up my son for spotify using my email Changed bank info so was dropped from spotify for no...
Plan Premium, switched to family, then billed again at premium Country USA Device Multiple, not an issue Operating System Android, not an issue Ill do a timeline Signed up my son f...
Community Legend
564 Views
1 replies
0 likes
PlanPremium FamilyCountryUK DevicePixel 3XL and PCOperating SystemAndroid Q and Windows 10 My Question or IssueI am confused why I am getting adverts while listening to podcasts and I know they are not embedded because most of the time they are in Ge...
Plan Premium Family Country UK Device Pixel 3XL and PC Operating System Android Q and Windows 10 My Question or Issue I am confused why I am getting adverts while l...
Community Legend
938 Views
5 replies
0 likes
Heres the tip Organizers of Spotify I as the parent provide for my 20yr old Dependent Student studying in another State of Australia because we had no option - she is fully funded by this Family and resides at this address as her home address when sh...
Heres the tip Organizers of Spotify I as the parent provide for my 20yr old Dependent Student studying in another State of Australia because we had no option - she is fully funded by this Family a...
Community Legend
825 Views
1 replies
0 likes
PlanPremiumCountryU.S.DeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI received e-mail this morning indicating that the T&Cs for the Family plan have changed, with this as one of the changes:We have updated the information on eligi...
Plan Premium Country U.S. Device Samsung Galaxy 9 Operating System Android My Question or Issue I received e-mail this morning indicating that the T&Cs for the Family plan have c...
Community Legend
699 Views
1 replies
1 likes
Plan: Premium for familyCountry: Netherlands Device: Phones: iPhone 7, Samsung galaxy s9+ Laptops: Lenovo x1 extreme, Lenovo T430)Operating System(Windows 10, Android version 9, IOS 12.4.1) My Question or IssueI own a premium for family account and w...
Plan: Premium for family Country: Netherlands Device: Phones: iPhone 7, Samsung galaxy s9+ Laptops: Lenovo x1 e...
Community Legend
490 Views
1 replies
1 likes
Me and my sister are currently enrolled in college, and we have been using my family's family plan. While our residential address is still the same, we live in dorms for 4-5 month periods of time. Given that, for most part of the year, we are not res...
Me and my sister are currently enrolled in college, and we have been using my family's family plan. While our residential address is still the same, we live in dorms for 4-5 month periods of time....
Community Legend
719 Views
1 replies
0 likes
PlanPremium for FamilyCountryPhilippinesDeviceMoto X4Operating SystemAndroid Pie My Question or Issue: I'm pleased that you finally decided to make changes to the T&C's of your Premium for Family Plan by allowing us plan holders to change/update the ...
Plan Premium for Family Country Philippines Device Moto X4 Operating System Android Pie My Question or Issue: I'm pleased that you finally decided to make changes to the T&a...
Community Legend
631 Views
1 replies
0 likes
When I attempt to add my address, and hit save, it changes both my city and zip code to incorrect location!
When I attempt to add my address, and hit save, it changes both my city and zip code to incorrect location!
Community Legend
442 Views
1 replies
0 likes
I turned on the explicit music control for my son's account, and then turned it back off, and his music is still unavailable. He has force closed the app and uninstalled and reinstalled the app on a iPhone 7.Any help would be appreciated.
I turned on the explicit music control for my son's account, and then turned it back off, and his music is still unavailable. He has force closed the app and uninstalled and reinstalled the app on a ...
Community Legend
450 Views
1 replies
1 likes
Hi, I try to add a new familly member and set my home address. It always fails! It's the right address, copy/past from Google Map result search! It's always said: "We couldn’t find that address. Please try again."
Hi, I try to add a new familly member and set my home address. It always fails! It's the right address, copy/past from Google Map result search! It's always said: "We couldn’t find that a...
Composer
958 Views
2 replies
0 likes
Plan: Premium familyusa Device: iphone x Operating System: iOS 10 i accidentally deleted my wife’s account and now i can’t add it again. when i go to manage members there’s only an option to send a link. i send her the link but it doesn’t work for he...
Plan: Premium family usa Device: iphone x Operating System: iOS 10 i accidentally deleted my wife’s account and now i can’t add it again. when i go to manage members there’s o...
Spotify Star
1045 Views
6 replies
0 likes
PlanPremium for FamilyCountryUSA My Question or IssueA member on our family plan is no longer at our address. They want to start their own account, but want to keep their playlists. How do they transfer their playlists to their new account?
Plan Premium for Family Country USA My Question or Issue A member on our family plan is no longer at our address. They want to start their own account, but want to keep t...
Casual Listener
2542 Views
2 replies
0 likes
I read that when I move to another country I have to create another account. Though I find awful this behaviour, I dont have another option, so I have to live with that.Two questions: 1. What happens to my playlists once I cancel my original premium ...
...hat happens to my playlists once I cancel my original premium family account? 2. I have more than a hundred playlists. How can I move all of them to my new account? Thanks in a...
Regular
3467 Views
6 replies
0 likes
Hola,Escribo desde España. Mi situación personal es de divorciado con custodia compartida. Mis dos hijas viven a medias con su madre y conmigo aunque en su DNI, la dirección que aparece es la de su madre. Y para liar la cosa, mi hija mayor estudia en...
Hola, Escribo desde España. Mi situación personal es de divorciado con custodia compartida. Mis dos hijas viven a medias con su madre y conmigo aunque en su DNI, la dirección que aparece es la de su...
Spotify Legend
2772 Views
3 replies
0 likes
