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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140008 Views
  • 32 replies
  • 8 likes
  • 140008 Views
  • 32 replies
  • 8 likes

Moving from premium to family while canceling subscription through apple

PlanFree/Premium to familyCountry United StatesDeviceiPhone XROperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just canceled my Spotify subscription because it was through apple instead of Spotify. I would like to reup m...

  • Casual Listener
  • Plan Free/Premium to family Country  United States Device iPhone XR Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I just canceled my S...
  • Rswhites09
  • Casual Listener
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Solved!! Help with Family Plan

PlanFamily Premium PlanCountryNew Zealand My Question or IssueI have logged into my account to remove a member from my family plan however am unable to locate my family plan. I am paying for it every month but I cant see it under my account anywhere....

  • Visitor
  • Plan Family Premium Plan Country New Zealand     My Question or Issue I have logged into my account to remove a member from my family plan however am unable to locate my family plan....
  • Bittencourt
  • Spotify Star
  • 670 Views
  • 3 replies
  • 0 likes
  • 670 Views
  • 3 replies
  • 0 likes

Upgrading 3 month $0.99 Subscription to Family Premium

PlanPremiumCountryAustraliaDeviceiPhoneOperating SystemiOS 12 My Question or IssueI presently have a 3 month promo Premium subscription which was $0.99. I wish to upgrade to Family Premium. I will be the owner of the family account and will invite ot...

  • Casual Listener
  • ...o upgrade to Family Premium.  I will be the owner of the family account and will invite other family members.   Do I cancel the $0.99 subscription and re-subscribe with a family m...
  • Brunelicia
  • Community Legend
  • 605 Views
  • 1 replies
  • 0 likes
  • 605 Views
  • 1 replies
  • 0 likes

Switching from a 3 month subscription to a Family account

PlanPremiumCountry Czech RepublicDeviceiPhone 7Operating SystemiOS 12 My Question or Issue Hi, I’m currently using the 3-months-for-0.99€ offer and would like to switch to a Family account. How does that work? Is my 3-month subscription cancelled, do...

  • Newbie
  • ...nd would like to switch to a Family account. How does that work? Is my 3-month subscription cancelled, does it resume after I un-member myself from the Family, or do I get added to the Family after my 3...
  • Brunelicia
  • Community Legend
  • 983 Views
  • 3 replies
  • 0 likes
  • discount
    offer
    Switch
  • 983 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plan familiar

Buen día, estoy aburrido de las 36 cuotas por 22.000 pesos de mi spotify familiar, quiero seguir usando la app pero no encuentro la solución de que esta se debite en una sola cuota, dónde puedo dirigirme o donde tengo que programar para que esta se d...

  • Newbie
  • Buen día, estoy aburrido de las 36 cuotas por 22.000 pesos de mi spotify familiar, quiero seguir usando la app pero no encuentro la solución de que esta se debite en una sola cuota, dónde puedo dirig...
  • Jemi
  • Spotify Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Regular Prem to Family Prem (PAYMENT)

Hi, I am currently subscribed to regular premium and paying thru with my telco provider(SMART Philippines). I would to like to upgrade my account to family premium but on the payment section it is asking for credit card, but I don't have a credit car...

  • Newbie
  • Hi, I am currently subscribed to regular premium and paying thru with my telco provider(SMART Philippines). I would to like to upgrade my account to family premium but on the payment section it is a...
  • Jemi
  • Spotify Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in

Hi, we already made the payment but one of the familiar Premium member can't use Spptify

  • Newbie
  • Hi, we already made the payment but one of the familiar Premium member can't use Spptify 
  • Jemi
  • Spotify Legend
  • 1168 Views
  • 1 replies
  • 0 likes
  • 1168 Views
  • 1 replies
  • 0 likes

I was removed from my family plan and can't get back in it

I was in a family plan with my brother, father and etc. when suddenly I was removed because I didn't recieve an email asking me to verify if we lived in the same adress. Now he is trying to put me back in the family plan but your program isn't lettin...

  • Newbie
  • I was in a family plan with my brother, father and etc. when suddenly I was removed because I didn't recieve an email asking me to verify if we lived in the same adress. Now he is trying to put me b...
  • Maxim
  • Spotify Star
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Spotify family neues mitglied kanns nicht nutzen

Liebe community Meine Tochter hat meine Family Einladung angenommen. Bei mir ist sie auch als Mitglied registriert. Sie ist aber nach wie vor im free. Was ist los? Ratlos PlanenAboLand DeutsclandGerätAltes tabletBetriebssysAndroid Meine Frage oder Au...

  • Newbie
  • Liebe community   Meine Tochter hat meine Family Einladung angenommen. Bei mir ist sie auch als Mitglied registriert. Sie ist aber nach wie vor im free. Was ist los? Ratlos     P...
  • Maxim
  • Spotify Star
  • 936 Views
  • 1 replies
  • 0 likes
  • 936 Views
  • 1 replies
  • 0 likes

Solved!! Sending an Invite for Family

I've been trying to send an invite. I follow the instructions:Invite a memberGo to your account pageClick Premium for Family in the menu on the left.Click SEND INVITE.Problem is - There is no "Premium For Family" on the left in the menu!PLEASE HELP! ...

  • Casual Listener
  • I've been trying to send an invite. I follow the instructions: Invite a member Go to your account page Click Premium for Family in the menu on the left. Click SEND INVITE. Problem is - There i...
  • Godzilla
  • Casual Listener
  • 9153 Views
  • 4 replies
  • 0 likes
  • 9153 Views
  • 4 replies
  • 0 likes

Changing country in account

PlanFree, wanting to join family's premium membership CountryCurrently Indonesia on account but wanting to change to United Kingdom My Question or Issue Hello, My husband created a free Spotify account whilst in Indonesia and now we are back in the U...

  • Casual Listener
  •   Plan Free, wanting to join family's premium membership   Country Currently Indonesia on account but wanting to change to United Kingdom    My Question or Issue  H...
  • Brunelicia
  • Community Legend
  • 700 Views
  • 1 replies
  • 0 likes
  • Other
  • 700 Views
  • 1 replies
  • 0 likes

Moving Playlists from Premium to individual Premium Family members

We (family of 4) have had Spotify premium for years and each of us has our own playlists on the one account. Now the children are older we've upgraded to Premium Family so they can listen to their music at the same time in their own rooms. The big pr...

  • Casual Listener
  •   We (family of 4) have had Spotify premium for years and each of us has our own playlists on the one account.  Now the children are older we've upgraded to Premium Family so they can l...
  • Brunelicia
  • Community Legend
  • 835 Views
  • 3 replies
  • 0 likes
  • 835 Views
  • 3 replies
  • 0 likes

my husband get blocked from family membership

PremiumTurkeyIphone 7 iOS 11.4.1I updated my account from Premium membership to Family Premium membership last week. I invited my husband to Family Premium membership and this invite has approved. but later his membership was cancelled all of sudden ...

  • Newbie
  • Premium Turkey Iphone 7  iOS 11.4.1 I updated my account from Premium membership to Family Premium membership last week. I invited my husband to Family Premium membership and this invite h...
  • Brunelicia
  • Community Legend
  • 1054 Views
  • 1 replies
  • 0 likes
  • iphone 7
    Premium
    Turkey
  • 1054 Views
  • 1 replies
  • 0 likes

Tenho plano familiar onde meu marido é o assinante. Viajei a trabalho e imediatamente fui desconecta

PlanPremiumCountry Brasil DeviceIphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Premium Country Brasil   Device Iphone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 1770 Views
  • 3 replies
  • 0 likes
  • plano familiar
  • 1770 Views
  • 3 replies
  • 0 likes

Erro no plano familiar

Minha veio morar cmg na República, mas na conta dela, da erro do endereço e ela saiu.Vamos resolver?

  • Newbie
  • Minha veio morar cmg na República, mas na conta dela, da erro do endereço e ela saiu. Vamos resolver?
  • Bittencourt
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Terrible Spotify Support for free Google Mini

I have been trying to get the Mini since 11/20, and now I am getting an email from Spotify saying, too bad we can't help? Look at the timeline below, this is terrible customer service! Timeline: 11/20 signed up for Spotify family (wife was already Sp...

  • Music Fan
  • ...imeline:   11/20 signed up for Spotify family (wife was already Spotify member, so we switched to family) 11/21 1st link sent wanted particular color, so waited til it was in stock 12/07 o...
  • chloehuggins
  • Newbie
  • 2706 Views
  • 1 replies
  • 1 likes
  • Google Home Mini
    Mini
    promotion
  • 2706 Views
  • 1 replies
  • 1 likes

Trying to add family memeber

My Question or IssueI am trying to add my partner as a family to my spofity account via my account. I've sent and invite to her email account , when I click on the accept invitation link it takes me to Subscription and payment screen not a login scre...

  • Regular
  •   My Question or Issue I am trying to add my partner as a family to my spofity account via my account.   I've sent and invite to her email account , when I click on the accept i...
  • Maxim
  • Spotify Star
  • 639 Views
  • 4 replies
  • 0 likes
  • confused
  • 639 Views
  • 4 replies
  • 0 likes

Premium to Premium for Family

Me and my sister have both had Spotify Premium for a while and now my Mum and Dad wanted it too so they treated us the the Family Premium. I was just worried that because they are paying for this new subscription is mine (and my sisters) card going t...

  • Newbie
  • Me and my sister have both had Spotify Premium for a while and now my Mum and Dad wanted it too so they treated us the the Family Premium. I was just worried that because they are paying for this n...
  • Loxer
  • Community Legend
  • 414 Views
  • 1 replies
  • 0 likes
  • Family account upgrade
  • 414 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Free Google Mini - Family Premium

PlanPremium Country USA Operating SystemAndroid, Windows My Question or Issue How do current Spotify Family Premium members get your current gift of a Free Google Mini? I've been a Family Premium Member for over 3 years and I'm hoping you are going t...

  • Regular
  • Plan Premium   Country  USA   Operating System Android, Windows   My Question or Issue  How do current Spotify Family Premium members get your current gift of a F...
  • smoking_angels
  • Music Fan
  • 147579 Views
  • 30 replies
  • 10 likes
  • 147579 Views
  • 30 replies
  • 10 likes

Superuser Contribution Google Home Mini Promo ordering Glitch

PlanPremium Family CountryUSA My Question or Issue I submitted a request for the free Google Home Mini back on december 10th when I got the email. and then went ahead and set things up in the google play store. However, I didn't realize that I was lo...

  • Newbie
  •   Plan Premium Family   Country USA    My Question or Issue  I submitted a request for the free Google Home Mini back on december 10th when I got the email. and t...
  • Peter
  • Spotify Legend
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes