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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27586 Views
44 replies
4 likes
PlanFamilyCountryCyprusDevicePC/Iphone 8Operating SystemDebian 10 My Question or Issue I changed my subscription plan to family and also change country from Czech Republic to Cyprus. Now my family plan isnt activated, my country still Czech Republic ...
Plan Family Country Cyprus Device PC/Iphone 8 Operating System Debian 10 My Question or Issue I changed my subscription plan to family and also change country from Czech R...
Casual Listener
580 Views
2 replies
0 likes
PlanPremium FamilyCountryUK and CanadaDeviceSamsung Note 9Operating SystemAndroid My Question or IssueI have two houses where we live, UK and Canada. How do I cover these in my new family plan?
Plan Premium Family Country UK and Canada Device Samsung Note 9 Operating System Android My Question or Issue I have two houses where we live, UK and Canada. How do I cover these i...
Community Legend
371 Views
1 replies
0 likes
PlanFamily plan premiumCountryIrelandDeviceSamsung Galaxy s8Operating SystemLatest Android My Question or IssueReceived the invite link. Entered in the address and hit save. Next page just says there has been a problem and to try again later. The add...
Plan Family plan premium Country Ireland Device Samsung Galaxy s8 Operating System Latest Android My Question or Issue Received the invite link. Entered in the address and hit save....
Community Legend
476 Views
3 replies
0 likes
I manage the Family Plan, and I just receieved an email asking me to verify my address so that Spotify can implement some new features. These are a Family Mix and parental controls, and neither feature is appealing. I'm not sure what other new featur...
I manage the Family Plan, and I just receieved an email asking me to verify my address so that Spotify can implement some new features. These are a Family Mix and parental controls, and n...
Community Legend
9786 Views
7 replies
2 likes
PlanPremium for FamilyCountryUsaDeviceiPhone 8, Samsung Galaxy Note 9, iPhone xOperating System My Question or IssueI have family plan with 3 additional users, all have their own acct. However, when trying to listen at the same time, one acct always ...
Plan Premium for Family Country Usa Device iPhone 8, Samsung Galaxy Note 9, iPhone x Operating System My Question or Issue I have family plan with 3 additional users, all h...
Community Legend
403 Views
1 replies
0 likes
PlanPremium for Family CountryUSA My Question or IssueI have Premium for Family and have a student in our family. Can we get Hulu? Or does my student have to have his own account to get Hulu?
Plan Premium for Family Country USA My Question or Issue I have Premium for Family and have a student in our family. Can we get Hulu? Or does my student have to have his own a...
Gig Goer
299 Views
1 replies
0 likes
PlanPremium FamilyCountryNZDeviceAcer laptop (late 2018)Operating SystemWindows 10 My Question or IssueI have copied link for family member to set up account but it is not working - have followed all instructions in help section to no avail. Comes up...
Plan Premium Family Country NZ Device Acer laptop (late 2018) Operating System Windows 10 My Question or Issue I have copied link for family member to set up account but it i...
Community Legend
564 Views
5 replies
0 likes
PlanPremium FamilyCountryUSADeviceSamsung Galaxy S7 / PC (using both)Operating SystemAndroid / Windows (using both) My Question or Issue(1) I have spent years making Spotify playlists, including converting playlists from Rhapsody. I just upgraded fro...
Plan Premium Family Country USA Device Samsung Galaxy S7 / PC (using both) Operating System Android / Windows (using both) My Question or Issue (1) I have spent years making S...
Community Legend
639 Views
1 replies
0 likes
PlanPremiumCountryFranceMy Question or IssueGood afternoon,I've paid the Premium Family with a credit card from another country than the address I'm living in. The consequence is that my profile was changed according to the credit card and now I'm th...
Plan Premium Country France My Question or Issue Good afternoon, I've paid the Premium Family with a credit card from another country than the address I'm living in. The consequence is that m...
Visitor
1578 Views
2 replies
0 likes
I need to change my address on my family account. I beleive the only option is to cancel my current account and re subscribe. Does this mean that me and my family will lose all their playlists and suggested music on their profiles? It really is the m...
I need to change my address on my family account. I beleive the only option is to cancel my current account and re subscribe. Does this mean that me and my family will lose all their playlists and s...
Composer
973 Views
1 replies
1 likes
PlanFamily Plan PremiumCountryUSAMy Question or IssueI wanted to add someone to my family plan, but I don't even have the option to send an invite to anyone. I've looked as hard as I could to find out how to invite users, but it hasn't worked out at ...
Plan Family Plan Premium Country USA My Question or Issue I wanted to add someone to my family plan, but I don't even have the option to send an invite to anyone. I've looked as hard a...
Community Legend
652 Views
3 replies
0 likes
Wassup, ive been trying to add family members but it isnt working. When i fill all the info etc, it says "congratulations it works blablabla" but above it, theres a red box wheres something like somethin went wrong.Halp ples, idk what to do, we all l...
Wassup, ive been trying to add family members but it isnt working. When i fill all the info etc, it says "congratulations it works blablabla" but above it, theres a red box wheres something like s...
Community Legend
407 Views
3 replies
0 likes
Plan Premium Country Turkey Device Samsung Galaxy 10 Operating System Windows 7 My Question or Issue I am a member of premium for family plan. Why I can not leave this plan. I follow > Change Plan -> Cancel Premium But always I got same message for t...
Plan Premium Country Turkey Device Samsung Galaxy 10 Operating System Windows 7 My Question or Issue I am a member of premium for family plan. Why I can not leave this plan. I follow > C...
Casual Listener
348 Views
2 replies
0 likes
PlanPremiumCountryFranceDevice(iPhone X)Operating System(last iOS) My Question or IssueBonjour, Je suis tres dçu de spotify Famille !!! Le descrifit est erroné ou mensonger.il n'ya pas 6 comptes premium avec les memes fonctionnalités dans le compte f...
Plan Premium Country France Device (iPhone X) Operating System (last iOS) My Question or Issue Bonjour, Je suis tres dçu de spotify Famille !!! Le descrifit est erroné ou me...
Community Legend
534 Views
1 replies
0 likes
How can I take a playlist created before upgrading to Family and have a family user download this to their new family identity? Wife and I shared Premium. Too many playlists so we upgraded. Now I can see all the old playlists but she cant. I want to ...
How can I take a playlist created before upgrading to Family and have a family user download this to their new family identity? Wife and I shared Premium. Too many playlists so we upgraded. N...
Community Legend
510 Views
1 replies
0 likes
Dear Mr/Ms, I was wondering what is your definition of residence since in some countries there are several: tax residence, "actual residence", domicile, etc... I am living with my girlfriend abroad, and both got a local resident permit with the same ...
Dear Mr/Ms, I was wondering what is your definition of residence since in some countries there are several: tax residence, "actual residence", domicile, etc... I am living with my g...
Community Legend
425 Views
1 replies
0 likes
My children's father and I are divorced.I pay for the 3 of them to be on my family spotify account but with the new changes, I am concerned that this will be curtailed as they are not at my adresss all the time (I am a shift worker so they are with t...
My children's father and I are divorced. I pay for the 3 of them to be on my family spotify account but with the new changes, I am concerned that this will be curtailed as they are not at my a...
Community Legend
751 Views
1 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Good morning. I had to change my payment method due to a stolen CC. Now non of my family can...
...ood morning. I had to change my payment method due to a stolen CC. Now non of my family can access their account that is linked to my Premium family account.
Composer
524 Views
3 replies
0 likes
PlanPremium FamilyNetherlands DeviceGoogle Home MiniPhilips Soundbar HTL5160 with Chromecast & SPotify Connect My Question or IssueWhen asking Google assistent on the GH Mini to play spotify on Philips Soundbar it says 'playing spotify on soundbar' ,...
Plan Premium Family Netherlands Device Google Home Mini Philips Soundbar HTL5160 with Chromecast & SPotify Connect My Question or Issue When asking Google assistent on t...
Community Legend
440 Views
1 replies
1 likes
Ciao, Attualmente ho un abbonamento premium for family con la mia famiglia da quasi un anno con cui mi trovo molto bene. Dovrò però andare all'estero per un lungo periodo (9 mesi). Potrò usufruire lo stesso dell'abbonamento premium per la durata del ...
Ciao, Attualmente ho un abbonamento premium for family con la mia famiglia da quasi un anno con cui mi trovo molto bene. Dovrò però andare all'estero per un lungo periodo (9 mesi). Potrò u...
Spotify Legend
1461 Views
3 replies
0 likes
