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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
75812 Views
63 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
92522 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Newbie
74909 Views
42 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
206844 Views
266 replies
35 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I have Spotify Premium for Family, but my daughter (13) can't login anymore. I wonder if ...
...ave Spotify Premium for Family, but my daughter (13) can't login anymore. I wonder if it has to do with our adresses? She lives with me every other week, but she's written at her fathers adress. It h...
Community Legend
641 Views
3 replies
0 likes
PlanFamily PremiumCountry Mexico DeviceMac DevicesOperating SystemiOS 10 My Question or IssueI am trying to enter my location adrees for my plan, but when i make the search it dont apear in the search engine. apears a adress that dosent match mine. H...
Plan Family Premium Country Mexico Device Mac Devices Operating System iOS 10 My Question or Issue I am trying to enter my location adrees for my plan, but w...
Community Legend
495 Views
1 replies
0 likes
PlanFree/PremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy wife was the account manager for our family plan and she passed away few months ago, ...
...ife was the account manager for our family plan and she passed away few months ago, how can I transfer the account management to myself for managing our family plan
Roadie
1459 Views
1 replies
0 likes
When I go to checkout for the premium family discount on a Google Home, the discount is not applied and my total is still $49PlanPremium (Family Primary)CountryUSA My Question or Issue
When I go to checkout for the premium family discount on a Google Home, the discount is not applied and my total is still $49 Plan Premium (Family Primary) Country USA My Question or I...
Casual Listener
1203 Views
3 replies
0 likes
Hola, necesito ayuda intento comprar una cuenta con la tarjeta mach y me dice que revise el método de pago... Lo he intentado de toda alas formas y desde Spotify no me deja, alguna solución??
Hola, necesito ayuda intento comprar una cuenta con la tarjeta mach y me dice que revise el método de pago... Lo he intentado de toda alas formas y desde Spotify no me deja, alguna solución??
Community Legend
3131 Views
4 replies
2 likes
PlanFamily PremiumCountry Puerto RicoMy Question or Issue I have been trying to redeem the Google Home Mini but i can't... i received an email saying ""Thanks for reserving your Google Home Mini. Your device is now available."...but when it redirect ...
Plan Family Premium Country Puerto Rico My Question or Issue I have been trying to redeem the Google Home Mini but i can't... i received an email saying ""Thanks for reserving your G...
Casual Listener
6421 Views
9 replies
1 likes
PlanPremiumCountryAU My Question or IssueMy partner and I are considering adding him to my Spotify account (I’ve had premium non-stop since the start of Spotify) with a family plan instead of my premium plan. The issue we have is that with his work h...
Plan Premium Country AU My Question or Issue My partner and I are considering adding him to my Spotify account (I’ve had premium non-stop since the start of Spotify) with a family plan i...
Casual Listener
868 Views
2 replies
0 likes
PlanPremiumCountryUSADeviceGalaxy S10Operating SystemAndroid My Question or IssueA family member got a new phone and she lost her account information, so we made a new account for her. Now I'm trying to join her to my family plan, and when she tries ...
Plan Premium Country USA Device Galaxy S10 Operating System Android My Question or Issue A family member got a new phone and she lost her account information, so we made a new a...
Roadie
1267 Views
3 replies
0 likes
PlanPremiumCountryUSA for all of my familyDeviceI mainly use PC and iPhoneOperating SystemIOS 13 and Windows 10 My Question or IssueI want to claim a Google Home Mini, but it says I am not eligible. I currently have a family subscription, subscribed ...
Plan Premium Country USA for all of my family Device I mainly use PC and iPhone Operating System IOS 13 and Windows 10 My Question or Issue I want to claim a Google Home M...
Casual Listener
1418 Views
2 replies
1 likes
Plan- FamilyFree/Premium- PremiumCountry- USADevice- iPhone X/10 Hi there and I hope I'm posting this in the correct place! Does anyone know if I can listen to the Spotify app on the iPhone while someone else is listening to Sonos? We have a 'Family ...
Plan- Family Free/Premium- Premium Country- USA Device- iPhone X/10 Hi there and I hope I'm posting this in the correct place! Does anyone know if I can listen to the Spotify app on the i...
Music Fan
7696 Views
18 replies
0 likes
Hello, I've just joined a Family plan. However, in order to join the plan I had to change the country as I was previously registered in UK but now I'm registered in Italy (the family is in Italy).In order to change the country, I had to change the pa...
Hello, I've just joined a Family plan. However, in order to join the plan I had to change the country as I was previously registered in UK but now I'm registered in Italy (the family is in Italy). I...
Community Legend
737 Views
1 replies
0 likes
Plan: Premium Family Country: Germany DeviceSONOS and Spotify enbetted in BMW, THE 3 OSOperating System(BMW OS, latest Version, SONOS latest Version My Question or Issue I just sigelnd up for Family. Still only on regstitered member in the family pla...
Plan: Premium Family Country: Germany Device SONOS and Spotify enbetted in BMW, THE 3 OS Operating System (BMW OS, latest Version, SONOS latest Version My Question o...
Roadie
1266 Views
1 replies
0 likes
PlanPremium Family (Free/Premium)CountryGermany Device(4 x Samsung Galaxy S7) My Question or IssueI have a Premium Family Account with 3 members.Last week in holiday (Spain) I try to add my wife in our "Group".But we get the info that it is the wrong...
Plan Premium Family (Free/Premium) Country Germany Device (4 x Samsung Galaxy S7) My Question or Issue I have a Premium Family Account with 3 members. Last week in holiday (S...
Spotify Star
1414 Views
3 replies
0 likes
Hola,Hace unos días no sé pudo realizar el pago de mi plan familiar debido a que mi banco bloqueo las transacciones online porque me estaban enviando una tarjeta nueva. Pasaron los días y Spotify me pausó la suscripción. Ahora cuando quiero actualiza...
Hola, Hace unos días no sé pudo realizar el pago de mi plan familiar debido a que mi banco bloqueo las transacciones online porque me estaban enviando una tarjeta nueva. Pasaron los días y Spotify m...
Roadie
1115 Views
1 replies
0 likes
I didn't get spotify free for 3 months and instead i paid immediately PlanFamily premiumCountryItalyMy Question or IssueCan i get my money and my 3 months for free??
I didn't get spotify free for 3 months and instead i paid immediately Plan Family premium Country Italy My Question or Issue Can i get my money and my 3 months for free??
Spotify Star
1994 Views
3 replies
0 likes
Buenas tardes,Me he suscrito al plan familiar, ya se me hizo el cobro pero cuando le doy a la opcion para poder administrar a mis familiares me manda a la pagina principal como si no estuviera incrito.
Buenas tardes, Me he suscrito al plan familiar, ya se me hizo el cobro pero cuando le doy a la opcion para poder administrar a mis familiares me manda a la pagina principal como si no estuviera incr...
Spotify Star
885 Views
1 replies
0 likes
My wife got the Premium Family Plan. The advertisement said up to 5 or 6 members could join the plan as long as we share the same address. Some of the Family Members managed to join succesfuly but after a few days they were unsuscribed. We tried to j...
My wife got the Premium Family Plan. The advertisement said up to 5 or 6 members could join the plan as long as we share the same address. Some of the Family Members managed to join succesfuly but a...
Spotify Star
1029 Views
1 replies
0 likes
I'm looking to join the Premium for Family subscription because my oldest child is keen to have subscription. I have 3 other kids - can I add them to the package progressively over the next few years or do they all need to be added in one go?Thanks
I'm looking to join the Premium for Family subscription because my oldest child is keen to have subscription. I have 3 other kids - can I add them to the package progressively over the next f...
Community Legend
932 Views
1 replies
0 likes
PlanPremium FamilyCountryThe NetherlandsDeviceiPhone 5S, Windows 10 HP laptopOperating SystemiOS 12, Windows 10 My Question or IssueWe have a Spotify Premium Family account for three family members, and own two Sonos speakers in separate rooms. I use...
Plan Premium Family Country The Netherlands Device iPhone 5S, Windows 10 HP laptop Operating System iOS 12, Windows 10 My Question or Issue We have a Spotify Premium Family account f...
Casual Listener
4523 Views
12 replies
0 likes
PremiumBrazilHi, I currently have the individual Premium plan but I want to switch to the Family plan. But should I migrate before my plan ends? When will billing for the Family plan begin?My brother wants to join the Family plan with me, but they al...
Premium Brazil Hi, I currently have the individual Premium plan but I want to switch to the Family plan. But should I migrate before my plan ends? When will billing for the Family plan begin? My b...
Spotify Star
1251 Views
1 replies
0 likes
