How to Recovery Family Playlist

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How to Recovery Family Playlist

felipelferreira
Newbie

My Question or Issue

I had a problem with my credit card and I had to wait some days for the credit card company solve the problem.   Because of this I could'nt update my billing information and the Spotify Platform canceled my subscription.   Now, I lost all of my playlist and all of my family playlists.    I accessed my account again and I couldn't identify how to recovery my playlists.  I also couldn't find where to pay for my family subscription. I found only one option, just to pay for the premium account.   My question are :  1)  How to recovery my Family Account   2)  How to pay for the family account if have only one option to choose (premium account).

 

 

Plan

Family

 

Country

Brazil

 

Device

Web/ Samsung S8+

 

Operating System

Web/Android

 

 

 

2 Replies

Re: How to Recovery Family Playlist

Axgk
Regular

Try checking recently listened

Re: How to Recovery Family Playlist

Moderator
Moderator

Hey @felipelferreira.

 

Thanks for reaching out to us about this - we'll be happy to help!

 

We recommend you head over to this support page, which should contain all the relevant steps you'll need to solve this issue.

 

If you still need help with this, don't hesitate to get back to us! We'll be right here :)

PeterModerator
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