My heavy rotation appears on other family member accounts

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My heavy rotation appears on other family member accounts

Ceoldug
Casual Listener

My history or heavy rotation is not able to be cleared or deleted. 

My heavy rotation appears to be showing on other family members accounts despite different logins and separate devices. 

Plan

Premium

Country

Ireland 

Device

Oneplus2

Operating System

Android

 

My Question or Issue

 

3 Replies

Re: My heavy rotation appears on other family member accounts

Moderator
Moderator

Hey there @Ceoldug,

 

Thanks for reaching out about this and welcome to the Community!

 

It sounds like your family members are accessing your Spotify account on the devices this happens.

 

In this case, we'd suggest heading to your account page and click SIGN OUT EVERYWHERE. After that, you can also ask your family members to follow the steps in this support site to log out on the devices this happens and log back in using their own Spotify accounts' credentials.

 

Let us know how you get on! We'll be right here if you need more help.

 

Have a lovely day :)

KaterinaModerator
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Re: My heavy rotation appears on other family member accounts

Ceoldug
Casual Listener
This step has been carried out and the issue is ongoing

Re: My heavy rotation appears on other family member accounts

Moderator
Moderator

Hey @Ceoldug,

 

Thanks for getting back to us :)

 

Just to confirm, are you trying to delete your listening history, or is it not showing for you in your Home tab?

If it's the former, it's not actually possible to delete your listening history which determines what appears under Recently played/My heavy rotation.

 

In any case, keep us posted and we'll see what we can do to help :)

PeterModerator
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