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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 135421 Views
  • 32 replies
  • 8 likes
  • 135421 Views
  • 32 replies
  • 8 likes

Alteração de Cobrança

Bom dia!Realizei a contratação do serviço Premium no dia de hoje, no valor completo sem descontos. Entretanto, o desconto para universitários somente me foi apresentado APÓS o pagamento do serviço. Neste caso, uma cobrança de valor integral está agen...

  • Visitor
  • Bom dia! Realizei a contratação do serviço Premium no dia de hoje, no valor completo sem descontos. Entretanto, o desconto para universitários somente me foi apresentado APÓS o pagamento do serviço....
  • Bittencourt
  • Spotify Star
  • 583 Views
  • 5 replies
  • 0 likes
  • Student
  • 583 Views
  • 5 replies
  • 0 likes

Family Plan Account Info

Hi. We have the Family Plan. My daughter got a new device and we cannot remember her username/info. When I log into my Family Plan, it only shows my info. How do I access the rest of my family's details? I will likely need to reset her password.

  • Visitor
  • Hi.  We have the Family Plan.  My daughter got a new device and we cannot remember her username/info.  When I log into my Family Plan, it only shows my info.  How do I access t...
  • Billy-J
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 284 Views
  • 1 replies
  • 0 likes

Premium Family isn’t working

PlanFree/PremiumCountryNorwayDevice(iPhone 6+)Operating System(iOS 10) My Question or IssueI’m from Norway and have Spotify Premium Family, but I’m in the US now and it’s not working.

  • Newbie
  • Plan Free/Premium Country Norway Device (iPhone 6+) Operating System (iOS 10)   My Question or Issue I’m from Norway and have Spotify Premium Family, but I’m in the US now and it’s n...
  • Billy-J
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 273 Views
  • 1 replies
  • 0 likes

Famaliar Plan Problem

Hello,Until last month I had a family plan with one other person, but I had a problem with my card that stopped charging.Now I try to continue THE SAME FAMILY PLAN WITH SAME PERSON, and says it is not possible. I thought I would have to wait 12 month...

  • Visitor
  • Hello, Until last month I had a family plan with one other person, but I had a problem with my card that stopped charging. Now I try to continue THE SAME FAMILY PLAN WITH SAME PERSON, and says it i...
  • Bittencourt
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 236 Views
  • 1 replies
  • 0 likes

Abo issues

Hello Spotify Team,I am contacting you with the following problem. I have subscribed to a premium account and share it in the family subscription with my wife. However, we have now received repeated requests from you to verify the address. If my wife...

  • Casual Listener
  • Hello Spotify Team, I am contacting you with the following problem. I have subscribed to a premium account and share it in the family subscription with my wife. However, we have now received r...
  • beez89
  • Casual Listener
  • 421 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 421 Views
  • 6 replies
  • 0 likes

Removal notification

PlanPremiumCountryAustralisDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI have been manually removed from a Spotify family account as I didnt want to contact the admin of the account. Will they be notified that I have been remove...

  • Visitor
  • Plan Premium Country Australis Device Samsung Galaxy 9 Operating System Android   My Question or Issue I have been manually removed from a Spotify family account as I didnt want to c...
  • Billy-J
  • Spotify Star
  • 850 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 850 Views
  • 1 replies
  • 0 likes

address confirm

I put in my address rather quickly and now dont even know how I wrote it out. Where can I see how I input my address? is there a way to verify?

  • Newbie
  • I put in my address rather quickly and now dont even know how I wrote it out. Where can I see how I input my address? is there a way to verify?
  • Billy-J
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 343 Views
  • 1 replies
  • 0 likes

Familiar não consegue entrar no plano

PlanPremiumCountryBrasil My Question or Issue Olá, Realizei um plano familiar e convidei meu pai para participar, porém ele foi desconectado por não conseguirem verificar o endereço. Fiz um novo convite para ele, porém agora não é possível conectar, ...

  • Visitor
  • Plan Premium Country Brasil   My Question or Issue   Olá,   Realizei um plano familiar e convidei meu pai para participar, porém ele foi desconectado por não conseguirem verif...
  • Bittencourt
  • Spotify Star
  • 506 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 506 Views
  • 6 replies
  • 1 likes

Superuser Contribution Anderer Benutzername im Family Konto

Ich hatte ein Family Abo mit ner Mitbewohnerin gehabt. Da sie nicht mehr hier wohnt, ist sie aus dem Family Abo von mir rausgeworfen worden und ich habe das family Abo gekündigt. Nun habe ich andere Mitbewohner und wir wollen das Family Abo abschließ...

  • Visitor
  • Ich hatte ein Family Abo mit ner Mitbewohnerin gehabt. Da sie nicht mehr hier wohnt, ist sie aus dem Family Abo von mir rausgeworfen worden und ich habe das family Abo gekündigt. Nun habe ich a...
  • Jemi
  • Spotify Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 237 Views
  • 1 replies
  • 0 likes

Unable to Join This Family Plan

PlanFree/PremiumUSA DeviceiPhone / PC / Mac I am trying to add my mom to my Family account. I have added my dad effortlessly, but adding mom is not working. The error message I keep getting is below. Steps I have taken:Send invite to her emailShe cli...

  • Casual Listener
  •   Plan Free/Premium USA   Device iPhone / PC / Mac     I am trying to add my mom to my Family account. I have added my dad effortlessly, but adding mom is not working. T...
  • Billy-J
  • Spotify Star
  • 435 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 435 Views
  • 4 replies
  • 0 likes

Family plan - when playing unable to listen individually

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 227 Views
  • 1 replies
  • 0 likes

From premium for family to premium for a member

PlanPremium for familyCountryItalyDeviceEvery possible Apple device iOS and Mac Os Hi. At the moment I have a premium for family subscription and I am the main subscriber. I would like to cancel my subscription and to keep the premium subscription of...

  • Casual Listener
  • Plan Premium for family Country Italy Device Every possible Apple device   iOS and Mac Os   Hi. At the moment I have a premium for family subscription and I am the main subscriber....
  • Billy-J
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 233 Views
  • 1 replies
  • 0 likes

Can't convert Premium to Family Premium

PlanPremiumCountryGermanyDeviceNotebookOperating SystemWindows 10 My Question or IssueHi,I redeemed a gift card into a 12 month Premium Spotify account. Works fine. When I'm about to change the plan to Family Premium, I'm asked to pay an additional 1...

  • Casual Listener
  • ...'m about to change the plan to Family Premium, I'm asked to pay an additional 14,99 Euro per month (by PayPal, credit card etc.). How can that be? Shouldn't it just convert into the other plan since i...
  • N0mi
  • Casual Listener
  • 411 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 411 Views
  • 2 replies
  • 0 likes

Subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 294 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 294 Views
  • 3 replies
  • 0 likes

Superuser Contribution Updating Family Mix

DeviceSamsung Galaxy 9Hello!Recently my family discovered the Family Mix, and it's a really neat feature! Through this process, we realized my account wasn't on the family plan. After I was added, we were hoping I would start to be factored in on the...

  • Newbie
  •   Device Samsung Galaxy 9 Hello! Recently my family discovered the Family Mix, and it's a really neat feature! Through this process, we realized my account wasn't on the family plan. After I...
  • ListenToGlobal
  • Composer
  • 2519 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 2519 Views
  • 2 replies
  • 0 likes

Superuser Contribution Address without a Street Number

I have register my address for 1 month ago and my address doesnt have street number. So , recently i have 1 new family member that wants to join. After i filled it all the same address , i cant submit because they ask me to fill up street number wher...

  • Newbie
  • I have register my address for 1 month ago and my address doesnt have street number. So , recently i have 1 new family member that wants to join. After i filled it all the same address , i cant s...
  • Katerina
  • Spotify Legend
  • 2916 Views
  • 3 replies
  • 0 likes
  • 2916 Views
  • 3 replies
  • 0 likes

Remove from plan

Saya sudah pernah di invite oleh adik saya untuk bergabung ke family premium...saya lupa untuk verifikasi data...seminggu setelahnya saya dikeluarkan dari premium...kemudian adik saya invite lg untuk bergabung ke family tp saya tidak bs bergabung lag...

  • Visitor
  • Saya sudah pernah di invite oleh adik saya untuk bergabung ke family premium...saya lupa untuk verifikasi data...seminggu setelahnya saya dikeluarkan dari premium...kemudian adik saya invite lg u...
  • Billy-J
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 235 Views
  • 1 replies
  • 0 likes

Family Subscription in Unsupported Country

Plan: PremiumCountry: United States and JamaicaDevice: Samsung Galaxies My Question or IssueI would like to switch to the family premium subscription for myself and my girlfriend. The thing is she travels to Jamaica frequently (she still has family b...

  • Newbie
  • Plan: Premium Country: United States and Jamaica Device: Samsung Galaxies   My Question or Issue I would like to switch to the family premium subscription for myself and my girlfriend....
  • Billy-J
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 316 Views
  • 1 replies
  • 0 likes

removed from plan

Hi, I have family plan and spotify kick out my brother and sister who live together with me. if it wont be corrected, i have to cancel my subsciprtion. coz now i am alone in plan. ridicilous. i will be appreciate to receive any kind of help. thanks

  • Casual Listener
  • Hi, I have family plan and spotify kick out my brother and sister who live together with me. if it wont be corrected, i have to cancel my subsciprtion. coz now i am alone in plan. ridicilous. i w...
  • dbozan
  • Casual Listener
  • 270 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 270 Views
  • 2 replies
  • 1 likes

Plan familiar

Hola, soy de México y estoy utiluizando spotify familiar.me ha pedido verificar las cuentas de mis familiares que residen en la misma casa y lo he hecho, ingresaron el codigo postal y recibi la confirmacion de la cuenta, al día siguiente les enviaron...

  • Visitor
  • Hola, soy de México y estoy utiluizando spotify familiar. me ha pedido verificar las cuentas de mis familiares que residen en la misma casa y lo he hecho,  ingresaron el codigo postal y recibi ...
  • Brunelicia
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 319 Views
  • 1 replies
  • 0 likes