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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20472 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179733 Views
32 replies
9 likes
Hello,I'm a premium user[Family], and I can't listen to an album or playlist without it changing to a different, random song that is NOT even on the queue. This was not happening before, and I don't understand why it started today.Again, I'm a premiu...
Hello, I'm a premium user[Family], and I can't listen to an album or playlist without it changing to a different, random song that is NOT even on the queue. This was not happening before, a...
Spotify Star
736 Views
1 replies
0 likes
Hi everyone,My wife recently got automatically kicked out of our family premium suscription.I received a mail that told that she did not confirmed the family postal address. But we have checked and rechecked the mail address, she did not received any...
Hi everyone, My wife recently got automatically kicked out of our family premium suscription. I received a mail that told that she did not confirmed the family postal address. But we h...
Spotify Legend
723 Views
2 replies
1 likes
Hello, we have a family account. Unfortunately, our son can´t see our playlists and we can´t see his, even though we shared the playlists. We also follow each other. Does anyone have any idea what we can do?Thanks and best regardsFrank Plan: Family-P...
Hello, we have a family account. Unfortunately, our son can´t see our playlists and we can´t see his, even though we shared the playlists. We also follow each other. Does anyone have any i...
Moderator
841 Views
3 replies
0 likes
PlanPremiumCountryGermanyOperating System(Android, Windows 10) My Question or IssueI can't listen to 90% of the songs in spotify for some reason almost all my playlists are now restricted at least 90% of their content and I made them all some of them...
...m part of spotify family and the others have no problem listening to same songs with the same adress
Spotify Legend
801 Views
3 replies
0 likes
Plan: PremiumCountry: U.S.ADevice: iPhone 4sOperating System 6.1.3My Question or Issue - I have been a paying customer for years. I currently have an iPhone 4s that ran an older version of Spotify. The app worked great, but then a couple of days ago,...
Plan: Premium Country: U.S.A Device: iPhone 4s Operating System 6.1.3 My Question or Issue - I have been a paying customer for years. I currently have an iPhone 4s that ran an older versi...
Spotify Legend
604 Views
3 replies
0 likes
Hello My account got limited a couple of months ago, and I was thinking if there was a way for fixing it other than waiting for another 9 months until I can join another family plan again.
Hello My account got limited a couple of months ago, and I was thinking if there was a way for fixing it other than waiting for another 9 months until I can join another family plan again.
Spotify Legend
1638 Views
1 replies
0 likes
Hello,I tried to add my kids to my family-account. But I had to notice, that they have to be at least 16 years old.My kids are oder than 12 and so they are too old for spotify kids. But they are younger than 16. So they are too young for the "adult" ...
Hello, I tried to add my kids to my family-account. But I had to notice, that they have to be at least 16 years old. My kids are oder than 12 and so they are too old for spotify kids. But they a...
Community Legend
1617 Views
1 replies
1 likes
I've done some searching and believe--unfortunately--that I know the answer, but want to lay out the scenario below. I was super excited to switch from Amazon Music Unlimited to Spotify (the UI and customized playlists won me over) and took the plung...
...'ve read others have had, is the inability for different users on a Premium Family account to listen to music on separate speakers in the same ecosystem at the same time. I've tried to associate d...
Newbie
6477 Views
9 replies
5 likes
PlanPremiumCountryUKDeviceIphone 11 and Samsung A71 We are confused as to how members of my family plan actually log in on their devices. So I sent my wife the link via email. She clicks the link and it asks her to log in to Spotify. Wat details does...
Plan Premium Country UK Device Iphone 11 and Samsung A71 We are confused as to how members of my family plan actually log in on their devices. So I sent my wife the link via email. S...
Spotify Legend
1170 Views
3 replies
0 likes
PlanFamily Premium Plan CountryUnited Kingdom Operating System(iPhone X, Windows, Xbox One) My Question or IssueSo we have moved to a family account a month ago. I had moved back to this account as it was more secure because it’s linked to my Apple. ...
Plan Family Premium Plan Country United Kingdom Operating System (iPhone X, Windows, Xbox One) My Question or Issue So we have moved to a family account a...
Spotify Legend
522 Views
1 replies
0 likes
PlanFrom Premium to Premium FamilyCountryAustriaMy Question or IssueHelloI moved from Germany to Austria (with German account). Here i got a Family with Austrian Accounts. Today we tried to login these Accounts in the Family abo. This doesn´t work. W...
Plan From Premium to Premium Family Country Austria My Question or Issue Hello I moved from Germany to Austria (with German account). Here i got a Family with Austrian Accounts. Today we t...
Spotify Star
954 Views
1 replies
1 likes
Hi,is there a way to select whole albums for offline playback in the Kids app? I understand that offline playback is available for 'favorite' content in the Kids app, and that titles can be added to favorites with the heart icon. But I only get this ...
Hi, is there a way to select whole albums for offline playback in the Kids app? I understand that offline playback is available for 'favorite' content in the Kids app, and that titles can be added t...
315 Views
0 replies
0 likes
PlanFree/PremiumCountryNetherlandsDeviceMe samsung boyfriend huwaiOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, Recently my boyfriend moved to the netherlands He is originally from france and his phone is in frenc...
...ecently my boyfriend moved to the netherlands He is originally from france and his phone is in french. I tried to add him to my family account but it wouldn't let me because spotify thinks he l...
Moderator
414 Views
1 replies
0 likes
Hi! We’re one of those modern families that due to circumstances can’t live together but would still want a family plan, since we’re a family. ATM me and my son lives in one town (his address is with his dad, but he lives with me every other week). T...
Hi! We’re one of those modern families that due to circumstances can’t live together but would still want a family plan, since we’re a family. ATM me and my son lives in one town (his a...
Moderator
583 Views
1 replies
1 likes
PlanPremium FamilyCountryGermanyDeviceOperating SystemMy Question or Issue When I'm looking for an album for my kids of an Artist, let's take e.g. Petterson und Findus. I then get a unordered mix of all the Chapters (Kapitel) from all Albums availabl...
Plan Premium Family Country Germany Device Operating System My Question or Issue When I'm looking for an album for my kids of an Artist, let's take e.g. Petterson und Findus. I then g...
Spotify Legend
1185 Views
7 replies
0 likes
Bonjour,Je n'ai pas vu un premier mail me demandant de confirmer mon adresse (domicile), le délai étant dépassé, ma conjointe a été bannie de notre compte famille de façon totalement aléatoire. Juste pour une histoire de validation d'adresse. il est ...
Bonjour, Je n'ai pas vu un premier mail me demandant de confirmer mon adresse (domicile), le délai étant dépassé, ma conjointe a été bannie de notre compte famille de façon totalement aléatoire. Jus...
Spotify Legend
739 Views
1 replies
2 likes
I just moved back from uk to italy and I moved from premium to family. My gf still has the UK number and she cannot be verified at the address.. she seats next to me.. This at the beginning was happening also with my sister.. please help
I just moved back from uk to italy and I moved from premium to family. My gf still has the UK number and she cannot be verified at the address.. she seats next to me.. This a...
Spotify Star
437 Views
1 replies
0 likes
PlanFree/Premium for FamilyCountryUnited States My Question or IssueI have a relative who has a Free Spotify account and joined my Family Plan while living with me for a whole year. They have since moved out of the country and have another relative w...
Plan Free/Premium for Family Country United States My Question or Issue I have a relative who has a Free Spotify account and joined my Family Plan while living with me for a whole year....
Casual Listener
486 Views
2 replies
0 likes
Hi all, I have joined a family plan since July 2020 but right now I am looking to start a new one as a manager. Is it possible to do it as of now or I will have to wait until July 2021 to do so? Thanks in advance
Hi all, I have joined a family plan since July 2020 but right now I am looking to start a new one as a manager. Is it possible to do it as of now or I will have to wait until July 2021 to d...
Spotify Star
405 Views
1 replies
0 likes
Every time I enter the correct address into the invite link, keeps auto correcting to a similar address. This results in addresses not being matching. Example:Exact address: 123 abc road 510251Auto correct: 123 abc road, block 123, 510251NOT MATCHING...
Every time I enter the correct address into the invite link, keeps auto correcting to a similar address. This results in addresses not being matching. Example: Exact address: 123 abc road 5...
Spotify Legend
485 Views
1 replies
0 likes
