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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179733 Views

32 replies

9 likes

  • 179733 Views
  • 32 replies
  • 9 likes

[Premium user]Why can’t I fully listen to a album or playlist ?

Hello,I'm a premium user[Family], and I can't listen to an album or playlist without it changing to a different, random song that is NOT even on the queue. This was not happening before, and I don't understand why it started today.Again, I'm a premiu...

Visitor

Hello, I'm a premium user[Family], and I can't listen to an album or playlist without it changing to a different, random song that is NOT even on the queue.   This was not happening before, a...

Billy-J

Spotify Star

736 Views

1 replies

0 likes

  • 736 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member got kicked out of family premium suscription

Hi everyone,My wife recently got automatically kicked out of our family premium suscription.I received a mail that told that she did not confirmed the family postal address. But we have checked and rechecked the mail address, she did not received any...

Casual Listener

Hi everyone, My wife recently got automatically kicked out of our family premium suscription. I received a mail that told that she did not confirmed the family postal address.   But we h...

Ivan

Spotify Legend

723 Views

2 replies

1 likes

  • 723 Views
  • 2 replies
  • 1 likes

Superuser Contribution A family member does not see shared playlists

Hello, we have a family account. Unfortunately, our son can´t see our playlists and we can´t see his, even though we shared the playlists. We also follow each other. Does anyone have any idea what we can do?Thanks and best regardsFrank Plan: Family-P...

Casual Listener

Hello,   we have a family account. Unfortunately, our son can´t see our playlists and we can´t see his, even though we shared the playlists. We also follow each other. Does anyone have any i...

Eni

Moderator

841 Views

3 replies

0 likes

Premium for Family
  • 841 Views
  • 3 replies
  • 0 likes

Superuser Contribution Restricted music

PlanPremiumCountryGermanyOperating System(Android, Windows 10) My Question or IssueI can't listen to 90% of the songs in spotify for some reason almost all my playlists are now restricted at least 90% of their content and I made them all some of them...

Visitor

...m part of spotify family and the others have no problem listening to same songs with the same adress  

Alex

Spotify Legend

801 Views

3 replies

0 likes

Premium for Family
  • 801 Views
  • 3 replies
  • 0 likes

Superuser Contribution App is crashing after 5 seconds

Plan: PremiumCountry: U.S.ADevice: iPhone 4sOperating System 6.1.3My Question or Issue - I have been a paying customer for years. I currently have an iPhone 4s that ran an older version of Spotify. The app worked great, but then a couple of days ago,...

Casual Listener

  Plan: Premium Country: U.S.A Device: iPhone 4s Operating System 6.1.3 My Question or Issue - I have been a paying customer for years. I currently have an iPhone 4s that ran an older versi...

Ver

Spotify Legend

604 Views

3 replies

0 likes

Premium for Family
  • 604 Views
  • 3 replies
  • 0 likes

Superuser Contribution Limited account

Hello My account got limited a couple of months ago, and I was thinking if there was a way for fixing it other than waiting for another 9 months until I can join another family plan again.

Visitor

Hello My account got limited a couple of months ago, and I was thinking if there was a way for fixing it other than waiting for another 9 months until I can join another family plan again.

Jeremy

Spotify Legend

1638 Views

1 replies

0 likes

Premium for Family
  • 1638 Views
  • 1 replies
  • 0 likes

Spotify for 13 to 15 year olds

Hello,I tried to add my kids to my family-account. But I had to notice, that they have to be at least 16 years old.My kids are oder than 12 and so they are too old for spotify kids. But they are younger than 16. So they are too young for the "adult" ...

Visitor

Hello, I tried to add my kids to my family-account. But I had to notice, that they have to be at least 16 years old. My kids are oder than 12 and so they are too old for spotify kids. But they a...

EthanS1

Community Legend

1617 Views

1 replies

1 likes

  • 1617 Views
  • 1 replies
  • 1 likes

Superuser Contribution Multiple Devices

I've done some searching and believe--unfortunately--that I know the answer, but want to lay out the scenario below. I was super excited to switch from Amazon Music Unlimited to Spotify (the UI and customized playlists won me over) and took the plung...

Casual Listener

...'ve read others have had, is the inability for different users on a Premium Family account to listen to music on separate speakers in the same ecosystem at the same time. I've tried to associate d...

fluidman

Newbie

6477 Views

9 replies

5 likes

Premium for Family
  • 6477 Views
  • 9 replies
  • 5 likes

Solved!!Superuser Contribution How can family members log in?

PlanPremiumCountryUKDeviceIphone 11 and Samsung A71 We are confused as to how members of my family plan actually log in on their devices. So I sent my wife the link via email. She clicks the link and it asks her to log in to Spotify. Wat details does...

Casual Listener

Plan Premium Country UK Device Iphone 11 and Samsung A71   We are confused as to how members of my family plan actually log in on their devices. So I sent my wife the link via email. S...

Ver

Spotify Legend

1170 Views

3 replies

0 likes

Premium for Family
  • 1170 Views
  • 3 replies
  • 0 likes

Superuser Contribution How can I fix my Family Mix recommended songs?

PlanFamily Premium Plan CountryUnited Kingdom Operating System(iPhone X, Windows, Xbox One) My Question or IssueSo we have moved to a family account a month ago. I had moved back to this account as it was more secure because it’s linked to my Apple. ...

Visitor

  Plan Family Premium Plan   Country United Kingdom    Operating System (iPhone X, Windows, Xbox One)   My Question or Issue So we have moved to a family account a...

Jeremy

Spotify Legend

522 Views

1 replies

0 likes

Premium for Family
  • 522 Views
  • 1 replies
  • 0 likes

Register family and country change doesn´t work

PlanFrom Premium to Premium FamilyCountryAustriaMy Question or IssueHelloI moved from Germany to Austria (with German account). Here i got a Family with Austrian Accounts. Today we tried to login these Accounts in the Family abo. This doesn´t work. W...

Visitor

Plan From Premium to Premium Family Country Austria My Question or Issue Hello I moved from Germany to Austria (with German account). Here i got a Family with Austrian Accounts. Today we t...

Maxim

Spotify Star

954 Views

1 replies

1 likes

Premium for Family
  • 954 Views
  • 1 replies
  • 1 likes

Offline playback for whole albums/audiobooks in the Kids app

Hi,is there a way to select whole albums for offline playback in the Kids app? I understand that offline playback is available for 'favorite' content in the Kids app, and that titles can be added to favorites with the heart icon. But I only get this ...

Visitor

Hi, is there a way to select whole albums for offline playback in the Kids app? I understand that offline playback is available for 'favorite' content in the Kids app, and that titles can be added t...

315 Views

0 replies

0 likes

Premium for Family
  • 315 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't add some one to family premium because of country

PlanFree/PremiumCountryNetherlandsDeviceMe samsung boyfriend huwaiOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, Recently my boyfriend moved to the netherlands He is originally from france and his phone is in frenc...

Visitor

...ecently my boyfriend moved to the netherlands  He is originally from france and his phone is in french. I tried to add him to my family account but it wouldn't let me because spotify thinks he l...

Eni

Moderator

414 Views

1 replies

0 likes

Premium for Family
  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution No family plan for the modern family

Hi! We’re one of those modern families that due to circumstances can’t live together but would still want a family plan, since we’re a family. ATM me and my son lives in one town (his address is with his dad, but he lives with me every other week). T...

Visitor

Hi!  We’re one of those modern families that due to circumstances can’t live together but would still want a family plan, since we’re a family. ATM me and my son lives in one town (his a...

Novy

Moderator

583 Views

1 replies

1 likes

Premium for Family
  • 583 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify Kids: No Album view for Artist

PlanPremium FamilyCountryGermanyDeviceOperating SystemMy Question or Issue When I'm looking for an album for my kids of an Artist, let's take e.g. Petterson und Findus. I then get a unordered mix of all the Chapters (Kapitel) from all Albums availabl...

Casual Listener

Plan Premium Family Country Germany Device Operating System My Question or Issue   When I'm looking for an album for my kids of an Artist, let's take e.g. Petterson und Findus. I then g...

Mihail

Spotify Legend

1185 Views

7 replies

0 likes

Premium for Family
  • 1185 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify Famille délai confirmation adresse dépassé

Bonjour,Je n'ai pas vu un premier mail me demandant de confirmer mon adresse (domicile), le délai étant dépassé, ma conjointe a été bannie de notre compte famille de façon totalement aléatoire. Juste pour une histoire de validation d'adresse. il est ...

Visitor

Bonjour, Je n'ai pas vu un premier mail me demandant de confirmer mon adresse (domicile), le délai étant dépassé, ma conjointe a été bannie de notre compte famille de façon totalement aléatoire. Jus...

Ivan

Spotify Legend

739 Views

1 replies

2 likes

Premium for Family
  • 739 Views
  • 1 replies
  • 2 likes

we cannot verify the address of a member of the family

I just moved back from uk to italy and I moved from premium to family. My gf still has the UK number and she cannot be verified at the address.. she seats next to me.. This at the beginning was happening also with my sister.. please help

Newbie

I just moved back from uk to italy and I moved from premium to family.   My gf still has the UK number and she cannot be verified at the address.. she seats next to me..    This a...

Billy-J

Spotify Star

437 Views

1 replies

0 likes

Premium for Family
  • 437 Views
  • 1 replies
  • 0 likes

Changing Family Plans

PlanFree/Premium for FamilyCountryUnited States My Question or IssueI have a relative who has a Free Spotify account and joined my Family Plan while living with me for a whole year. They have since moved out of the country and have another relative w...

Casual Listener

Plan Free/Premium for Family Country United States   My Question or Issue I have a relative who has a Free Spotify account and joined my Family Plan while living with me for a whole year....

JessCC

Casual Listener

486 Views

2 replies

0 likes

Premium for Family
  • 486 Views
  • 2 replies
  • 0 likes

Starting a new family plan (leaving the existing one)

Hi all, I have joined a family plan since July 2020 but right now I am looking to start a new one as a manager. Is it possible to do it as of now or I will have to wait until July 2021 to do so? Thanks in advance

Newbie

Hi all,   I have joined a family plan since July 2020 but right now I am looking to start a new one as a manager. Is it possible to do it as of now or I will have to wait until July 2021 to d...

Maxim

Spotify Star

405 Views

1 replies

0 likes

Premium for Family
  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution Address keeps autocorrecting

Every time I enter the correct address into the invite link, keeps auto correcting to a similar address. This results in addresses not being matching. Example:Exact address: 123 abc road 510251Auto correct: 123 abc road, block 123, 510251NOT MATCHING...

Visitor

Every time I enter the correct address into the invite link, keeps auto correcting to a similar address. This results in addresses not being matching.   Example: Exact address: 123 abc road 5...

Mihail

Spotify Legend

485 Views

1 replies

0 likes

Premium for Family
  • 485 Views
  • 1 replies
  • 0 likes