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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77511 Views
64 replies
7 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
95272 Views
74 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
78108 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
209009 Views
267 replies
35 likes
Premium for FamilyIreland Daughter has google home in her room. I was a Premium user, and I switched to Premium for Family as I was tired of listening to my music in one room, only for it to go silent and I would hear Taylor Swift in her room. She wo...
Premium for Family Ireland Daughter has google home in her room. I was a Premium user, and I switched to Premium for Family as I was tired of listening to my music in one room, only for i...
Visitor
1286 Views
4 replies
0 likes
PlanFamily PremiumLandDeutschlandMeine Frage:Wenn ich bereits ein Premium Abo hatte und 2 Tage nach Verlängerung meines Abos einem Family Plan beigetreten bin, bekomme ich dann den Betrag erstattet oder muss ich diesen trotzdem bezahlen? So gesehen w...
Plan Family Premium Land Deutschland Meine Frage: Wenn ich bereits ein Premium Abo hatte und 2 Tage nach Verlängerung meines Abos einem Family Plan beigetreten bin, bekomme ich dann den Betrag e...
Community Legend
1637 Views
1 replies
0 likes
PlanPremiumCountryIndiaDevice(iPhone 11 Pro)Operating System(iOS 14) My Question or IssueI recently switched from Spotify Premium (solo) to the Premium for Family plan. To do this, I first canceled my existing premium subscription and then paid for t...
Plan Premium Country India Device (iPhone 11 Pro) Operating System (iOS 14) My Question or Issue I recently switched from Spotify Premium (solo) to the Premium for Family plan. To d...
Spotify Legend
1453 Views
10 replies
0 likes
I changed my password on a laptop, logged in, all my playlists were gone. My account also changed to free. I was re-invited to the family plan, but my playlists are still gone. HELP!!!
I changed my password on a laptop, logged in, all my playlists were gone. My account also changed to free. I was re-invited to the family plan, but my playlists are still gone.&n...
Moderator
1212 Views
3 replies
0 likes
PlanPremiumCountryBrazil DeviceiPhone 11, computer, etc.Operating SystemiOS, Windows 10,etc. My Question or IssueI have a premium family account and every time I add my wife, after a few minutes her account switches back to free, with ads, etc. We tr...
Plan Premium Country Brazil Device iPhone 11, computer, etc. Operating System iOS, Windows 10,etc. My Question or Issue I have a premium family account and every time I add m...
Moderator
1427 Views
3 replies
0 likes
Spotify cannot find my address. It suggests a neighbour but the inline help suggests not registering on another persons address. Then Spotify suggests using a local landmark but there are none. If anyone can help us be super grateful. Plan: family Fr...
...nyone can help us be super grateful. Plan: family Free/Premium: premium Country: UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 11 Operating S...
Spotify Star
725 Views
1 replies
0 likes
We've been trying to get one of the people living with us into our Family Account but it doesn't work: We click the link, enter the address, that seems to be working but once we confirm the address, we get a generic "there was a problem, please try a...
We've been trying to get one of the people living with us into our Family Account but it doesn't work: We click the link, enter the address, that seems to be working but once we confirm the a...
Spotify Legend
1474 Views
1 replies
1 likes
I'm paying for family membership and my wife is the only member at the moment. We're about to add my family members. But when I go to Family there is no option to add more family members. The "How to" guide" is retarded as it shows a screenshot of so...
I'm paying for family membership and my wife is the only member at the moment. We're about to add my family members. But when I go to Family there is no option to add more family members. &n...
Spotify Star
6924 Views
4 replies
2 likes
PlanPremium (family plan)CountryIrelandDeviceRedmi Note Pro 10Operating SystemAndroid My Question or IssueMy wife purchased a family plan (she is the plan manager)She invited me to the plan and I acceptedShe successfully created a kids account and it...
Plan Premium (family plan) Country Ireland Device Redmi Note Pro 10 Operating System Android My Question or Issue My wife purchased a family plan (she is the plan manager) She i...
Spotify Legend
1119 Views
1 replies
0 likes
This is the least intuitive upgrade I've ever done. I upgraded our account 5 days ago for myself, wife and daughter. Did everything, uninstalled apps from phones, set up new accounts for them, still cant listen to music separately. It's a really bad ...
...till cant listen to music separately. It's a really bad process and there is zero support from Spotify...you just keep getting sent back to the family page. Super annoying. Almost as annoying as trying t...
Spotify Legend
617 Views
1 replies
0 likes
PlanPremium familyCountryNZDeviceVariousOperating SystemVariousMy Question or IssueI have two kids accounts but they cannot losten at the same time? Ones got an ipad and the other has an android tablet. They both choose theyre named accounts at the l...
Plan Premium family Country NZ Device Various Operating System Various My Question or Issue I have two kids accounts but they cannot losten at the same time? Ones got an ipad and the other h...
Moderator
550 Views
1 replies
0 likes
PlanFamily PremiumCountryUKDeviceHuawei p30 proOperating SystemAndroid My Question or IssueAttempting to accept family premium invite however consistently displayed 'Your addresses do not match' despite being the correct address. The address is a mat...
Plan Family Premium Country UK Device Huawei p30 pro Operating System Android My Question or Issue Attempting to accept family premium invite however consistently displayed 'Your a...
Spotify Star
1430 Views
1 replies
1 likes
PlanPremium Family CountryUSADeviceSamsung Galaxy Note20 5G Operating System Android 11 One UI 3.1 My Question or IssueThere is an explicit content filter on my account I prefer it off, but I can no longer listen to music and when I go to disable it ...
Plan Premium Family Country USA Device Samsung Galaxy Note20 5G Operating System Android 11 One UI 3.1 My Question or Issue There is an explicit content filter on m...
Moderator
1333 Views
4 replies
0 likes
I'm the administrator of our Family account.I'm trying to find the logon names or e mail addresses of my family members.When I go to the Premium Family settings I can only see names, not mail addresses
I'm the administrator of our Family account. I'm trying to find the logon names or e mail addresses of my family members. When I go to the Premium Family settings I can only see names, not mail addresses
Spotify Legend
1920 Views
4 replies
1 likes
Hello,I have a Premium Family account, it's shared with my wife, but as our family consists of just my wife and me, I was thinking of changing to Premium Duo which is slightly more affordable. To change the plan, can I do it from my preferences and w...
Hello, I have a Premium Family account, it's shared with my wife, but as our family consists of just my wife and me, I was thinking of changing to Premium Duo which is slightly more affordable....
Spotify Legend
1660 Views
6 replies
0 likes
PlanPremium FamilyCountryPolandDeviceiPhone 12 Pro Max, iPhone 8 Plus, Macbook Air M1Operating SystemIOS 14.6, latest macOS My Question or IssueI have a single Sonos Move connected to my WiFi, and I'm trying to make it visible in Spotify Connect on m...
Plan Premium Family Country Poland Device iPhone 12 Pro Max, iPhone 8 Plus, Macbook Air M1 Operating System IOS 14.6, latest macOS My Question or Issue I have a single S...
Spotify Legend
1506 Views
3 replies
0 likes
I am in a Premium Family plan with my now ex-partner. I want to leave it and get a Premium Plan for myself, but I want to keep my user and my playlists intact. Is there a way for me to do that?She's the administrator of the plan.ps: I'm in Brazil. At...
I am in a Premium Family plan with my now ex-partner. I want to leave it and get a Premium Plan for myself, but I want to keep my user and my playlists intact. Is there a way for me to do that? S...
Community Legend
6907 Views
1 replies
0 likes
PlanFamilyCountryBrazilDeviceIphones xs and upOperating SystemMost recent IOS My Question or IssueI originally had an old spotify account (account A). There was an issue with my credit card. When corrected the payment issue, i noticed i was on my spo...
Plan Family Country Brazil Device Iphones xs and up Operating System Most recent IOS My Question or Issue I originally had an old spotify account (account A). There was an issue w...
Spotify Legend
831 Views
3 replies
0 likes
Hi everyone, I have a question, when I use my debit card to create a spotify family plan, I have a lot of trouble because after that I write the number of the card, the expiry date and the number of 3 figures, it says that this type of payment isn't...
Hi everyone, I have a question, when I use my debit card to create a spotify family plan, I have a lot of trouble because after that I write the number of the card, the expiry date and the n...
Spotify Legend
596 Views
1 replies
0 likes
I have the same issue with the poster. The chronology are below: Before I changed into premium duo plan, I used individual premium plan. My wife was a member of family account. I upgraded my plan to premium duo, and already paid it. I input the addre...
I have the same issue with the poster. The chronology are below: Before I changed into premium duo plan, I used individual premium plan. My wife was a member of family account. I upgraded my p...
Casual Listener
3365 Views
6 replies
0 likes
