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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 152991 Views
  • 32 replies
  • 9 likes
  • 152991 Views
  • 32 replies
  • 9 likes

Superuser Contribution Spotify Family Anmelden von Familienmitglieder

Ich habe heute Spotify Premium auf Premium Family geändert.Bei meinem Sohn hat es funktioniert.Bei Frau und Tochter habe ich ein seltsames Problem. Für meine Tochter habeich eine neue Mailadresse registriert und wir haben ihren alten, kostenlosenSpot...

  • Casual Listener
  • Ich habe heute Spotify Premium auf Premium Family geändert. Bei meinem Sohn hat es funktioniert. Bei Frau und Tochter habe ich ein seltsames Problem. Für meine Tochter habe ich eine neue M...
  • Ivan
  • Spotify Legend
  • 949 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 949 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Premium is not working for every member

Me and my family have a spotify premium spotify subscription. Since today it is not working on my account but for every other family member. I did not got kicked out or banned, it is just not working. Thanks for your help

  • Visitor
  • Me and my family have a spotify premium spotify subscription. Since today it is not working on my account but for every other family member. I did not got kicked out or banned, it is just not w...
  • Ivan
  • Spotify Legend
  • 495 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 495 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify playing automatically songs not belonging to my playlists

PlanPremium FamilyCountryGermanyDeviceFairphone 3, open webplayerOperating SystemAndroid Oreo, Windows 10 My Question or IssueDear Community, since 2 weeks my spotify is playing strange songs that I've never played before. No matter which playlist I'...

  • Visitor
  • Plan Premium Family Country Germany Device Fairphone 3, open webplayer Operating System Android Oreo, Windows 10   My Question or Issue Dear Community,   since 2 weeks my s...
  • Ivan
  • Spotify Legend
  • 471 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 471 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Subscription] Temporarily suspend "Family under one roof" requirement

Many families find themselves in unusual circumstances because of Covid-19, including families separated physically but wanting to be closer together. Now would be a fine time to suspend the (generally sensible) "under the same room" restriction for ...

  • Visitor
  • Many families find themselves in unusual circumstances because of Covid-19, including families separated physically but wanting to be closer together.  Now would be a fine time to suspend the (g...
  • Katerina
  • Spotify Legend
  • 668 Views
  • 1 replies
  • 4 likes
  • All Platforms
    Subscription
  • 668 Views
  • 1 replies
  • 4 likes

Cannot add my daughter to spotify family

Hi all, I am having issues adding my daughter to the Spotify Family plan. My situation is a bit complicated: We live in France, but I travel a lot to Tunisia for work. We are currently stuck in Tunisia due to the COVID-19 travel restrictions. Now, wh...

  • Newbie
  • Hi all,   I am having issues adding my daughter to the Spotify Family plan. My situation is a bit complicated: We live in France, but I travel a lot to Tunisia for work. We are currently s...
  • OneByBoo
  • Roadie
  • 741 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 741 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Changing playlist cover on my Chromebook

I have tried to watch different videos on how to change my playlist cover photos. I want to know why it won't work on my Chromebook. I have the app downloaded on my computer but it still will not work. There is no edit sign.

  • Visitor
  • I have tried to watch different videos on how to change my playlist cover photos. I want to know why it won't work on my Chromebook. I have the app downloaded on my computer but it still will not wor...
  • Elena
  • Moderator
  • 12768 Views
  • 1 replies
  • 70 likes
  • Premium for Family
  • 12768 Views
  • 1 replies
  • 70 likes

Superuser Contribution Family premium offer

Is the 60 day offer only for individuals ? I keep ads for 60 days but it only shows 30 when I log in, I’d like to get to get family for 60 days, I’m in Australia.

  • Newbie
  • Is the 60 day offer only for individuals ? I keep ads for 60 days but it only shows 30 when I log in, I’d like to get to get family for 60 days, I’m in Australia. 
  • Elena
  • Moderator
  • 418 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle Play

I haveSpotify premium for family. When using my iPhone to play my playlists my only option is shuffle play unless I select the first song and go from there. The play button for the playlist is shuffle only. Is this normal? Why can’t I just play witho...

  • Visitor
  • I haveSpotify premium for family.  When using my iPhone to play my playlists my only option is shuffle play unless I select the first song and go from there. The play button for the playlist i...
  • Elena
  • Moderator
  • 424 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 424 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can I Merge 3 Premium Accounts Into a Single Premium Family Account?

PlanPremiumCountryUSADeviceiPhone 10 My Question or IssueMy husband and I have had our own Premium Accounts for more than 3 years. Now my sister is coming to live with us and she has her own Premium Account. So we'll be paying $9.99 x 3 ($29.97) ever...

  • Casual Listener
  • ...nd she has her own Premium Account.  So we'll be paying $9.99 x 3 ($29.97) every month unless we switch to a single Premium Family Account.  Financially, it makes sense to do so.  Our c...
  • drrosane
  • Casual Listener
  • 829 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 829 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't verify address

PlanPremium familyCountryGermanyDeviceHuawei phoneOperating SystemAndroid My Question or IssueHi Community,I am trying to add my mother's Spotify account to my premium family plan. We live at the same address and are also at the moment both physicall...

  • Casual Listener
  • Plan Premium family Country Germany Device Huawei phone Operating System Android   My Question or Issue Hi Community, I am trying to add my mother's Spotify account to my premium family...
  • ludu
  • Casual Listener
  • 1574 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1574 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution unblocking explicit content

Hello,I blocked songs at my brother's account using the filter to hide explixit content. I only wanted to do it for some time, not forever, it was for fun Now even when I clicked it back, to let him listen to whatever he wants, spotify still doesn't ...

  • Casual Listener
  • Hello, I blocked songs at my brother's account using the filter to hide explixit content. I only wanted to do it for some time, not forever, it was for fun 🙄 Now even when I clicked it back, to let...
  • natalcia24g
  • Casual Listener
  • 4166 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 4166 Views
  • 2 replies
  • 0 likes

Lockdown and living temporarily separate

Premium Family PlanCountryUK DeviceN/A Operating SystemN/A My Question or IssueMy partner and I are temporarily living separately for the duration of lockdown (she works for the NHS and I'm immunocompromised). She's rented a place close to the nearby...

  • Regular
  •   Premium Family Plan Country UK   Device N/A   Operating System N/A   My Question or Issue My partner and I are temporarily living separately for the duration of l...
  • Billy-J
  • Spotify Star
  • 646 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 646 Views
  • 1 replies
  • 0 likes

Superuser Contribution Renouveler abonnement étudiant

Bonjour, Je souhaite renouveler mon abonnement étudiant sachant qu'il est toujours valide jusqu'au 31 aôut. Cependant, lorsque je vais dans "démarrer spotify premium" puis "voir plus d'offre", je clique ensuite sur "spotify etudiant", ça me renvoie s...

  • Newbie
  •     Bonjour,  Je souhaite renouveler mon abonnement étudiant sachant qu'il est toujours valide jusqu'au 31 aôut. Cependant, lorsque je vais dans "démarrer spotify premium" puis "voi...
  • Xenia
  • Moderator
  • 3128 Views
  • 3 replies
  • 0 likes
  • Student
  • 3128 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family member got new phone can't log in

My husband got a new phone and can't figure out how to get his account back. I am the plan manager and can't figure it out either. Is there a way to retrieve his information? Or does he have to start all over again? Thanks for your help

  • Visitor
  • My husband got a new phone and can't figure out how to get his account back.  I am the plan manager and can't figure it out either.  Is there a way to retrieve his information?  Or doe...
  • Elena
  • Moderator
  • 1116 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1116 Views
  • 1 replies
  • 0 likes

Trying to join my family's account from home but Spotify thinks I'm in the wrong country?..

PlanFamily Premium (trying to join-- for now I'm still on the free account)CountryFranceDeviceHuawei Y6 2017 / Asus TP201SA / a variety of other computers (I tried from every computer we had at home...)Operating SystemAndroid / Windows 10 My Question...

  • Casual Listener
  • Plan Family Premium (trying to join-- for now I'm still on the free account) Country France Device Huawei Y6 2017 / Asus TP201SA / a variety of other computers (I tried from every computer we h...
  • GeeSV
  • Casual Listener
  • 1030 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 1030 Views
  • 4 replies
  • 1 likes

Superuser Contribution famly premium

Hello everybody,Yesterday I try too change premium for family premium spotify take twoo times money from my acount but status of acount is still only premium.How long I must wait till it's change form family premium?

  • Visitor
  • Hello everybody, Yesterday I try too change premium for family premium spotify take twoo times money from my acount but status of acount is still only premium. How long I must wait till it's c...
  • Xenia
  • Moderator
  • 557 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 557 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback not working with Family Premium

PlanFamily PremiumGermany DeviceLaptop, Galaxy S7, Sonos Play:3Operating SystemWindows 10, Android, Sonos My Question or IssueHello,I was just reading a few posts but I want to address this problem right here. After upgrading to premium family playba...

  • Visitor
  • Plan Family Premium Germany   Device Laptop, Galaxy S7, Sonos Play:3 Operating System Windows 10, Android, Sonos   My Question or Issue Hello, I was just reading a few posts b...
  • Xenia
  • Moderator
  • 394 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to start a Family Plan

I cant seem to find anywhere to start my family plan and add family members??help?? PlanPremiumCountrySouth AfricaDeviceHUwai P20 proOperating SystemWindows 10 My Question or IssueI cant seem to find anywhere to start my family plan and add family me...

  • Casual Listener
  • I cant seem to find anywhere to start my family plan and add family members?? help??   Plan Premium Country South Africa Device HUwai P20 pro Operating System Windows 10   My Q...
  • Kellzie002
  • Casual Listener
  • 411 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 411 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Premium Family verschenken

Germany: In dieser Ausnahmezeit, in der wegen Coronavirus alle zu Hause bleiben sollen, möchte ich einer mir bekannten 5köpfigen Familie fpr zwei Monate oder länger Spotify Family schenken. Aber wie kann ich das machen? Spotify Gutscheine von der Tan...

  • Regular
  • Germany:    In dieser Ausnahmezeit, in der wegen Coronavirus alle zu Hause bleiben sollen, möchte ich einer mir bekannten 5köpfigen Familie fpr zwei Monate oder länger Spotify Family...
  • MusicNonStopXX
  • Regular
  • 880 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 880 Views
  • 2 replies
  • 0 likes