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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 95342 Views
  • 32 replies
  • 5 likes
  • 95342 Views
  • 32 replies
  • 5 likes

I paid premium but I still using free

I paid for my premium and I have the bill nothing wrong with my credit card. But why i'm still using the free account?? I expect for my premium account as soon as possible.PlanFree/PremiumCountry TurkeyDevice(iPhone 6, Lenovo IDEAPAD 320.)Operating S...

  • Newbie
  • I paid for my premium and I have the bill nothing wrong with my credit card. But why i'm still using the free account?? I expect for my premium account as soon as possible. Plan Free/Premium ...
  • Loxer
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • Student
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution How does Spotify determine where my home is in Spotify Family plan?

Family/ PremiumCountry United StatesDeviceMultiple PlatformsOperating SystemWindows 10, Android My Question or Issue So I signed up for Spotify Family away from my actual home. I am on my laptop at a friends house and I purchased a Family subscriptio...

  • Newbie
  • Family/ Premium Country  United States Device Multiple Platforms Operating System Windows 10, Android   My Question or Issue  So I signed up for Spotify Family away from my a...
  • Peter
  • Spotify Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • family
    Other
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't accept invitation for Family Premium

PlanFamily PremiumCountry UKDeviceGalaxy s9+, Galaxy S6 EdgeOperating SystemAndroid My Question or Issue I have an Family Premium plan. I am trying to add my son to a plan. I type in his name and surname and email address. Hit send invite.My son rece...

  • Newbie
  • Plan Family Premium Country  UK Device Galaxy s9+, Galaxy S6 Edge Operating System Android   My Question or Issue  I have an Family Premium plan. I am trying to add my son t...
  • Peter
  • Spotify Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • family
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution 18app: error in payment

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</ div> I made a payment through the cultural bonus in Italy, but in the email of the account on which I paid the money there was an error, in fact the e-mail was the same as my account but with a final part different, (the one after the po
...

  • Newbie
  •   <Div> </ div>  <Div> </ div> I made a payment through the cultural bonus in Italy, but in the email of the account on which I paid the m...
  • Peter
  • Spotify Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • Other
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution ödeme başarısız

öğrenci indirimi üzerinden premium hesabı alamıyorum ödeme başarısız oldu diyor, banka ile alakalı bir sorun da yok..

  • Newbie
  •   öğrenci indirimi üzerinden premium hesabı alamıyorum ödeme başarısız oldu diyor, banka ile alakalı bir sorun da yok..
  • Peter
  • Spotify Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • ödeme
  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Family Plan Owner

Plan We have Premium for Family PlanFree/PremiumCountry US My Question or Issue I pay $14.99 per month from my checking account each month for this account. I set it up a couple of months ago for myself (*snip*) and my daughter. I thought I was the P...

  • Newbie
  • Plan  We have Premium for Family Plan Free/Premium Country US       My Question or Issue  I pay $14.99 per month from my checking account each month for this account....
  • Peter
  • Spotify Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • family
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Confirmation email shows name of the last user as the owner of the family account

The confirmation email shows the name of the last user as the owner of the family account. The confirmation email is something like:Congratulations you join the family subscription from [name of the person who was in this family slot previously]. 201...

  • Casual Listener
  • The confirmation email  shows  the name of the last user as the owner of the family account.  The confirmation email is something like: Congratulations you join the family s...
  • 321music
  • Casual Listener
  • 469 Views
  • 4 replies
  • 0 likes
  • family
  • 469 Views
  • 4 replies
  • 0 likes

Superuser Contribution Aile Plan Ödeme Hatası

Merhabalar,Uzun süredir aile planı kullanıyorduk, ödeme metodunu değiştirmek zorunda kaldık ve hesap şu an ücretsiz versiyona geçti. şimdi ise hiç bir banka kartı/kredi kartı ile işlem yapamıyorum. Banka ile iletişime geçtiğimde hesapların internet a...

  • Newbie
  • Merhabalar, Uzun süredir aile planı kullanıyorduk, ödeme metodunu değiştirmek zorunda kaldık ve hesap şu an ücretsiz versiyona geçti. şimdi ise hiç bir banka kartı/kredi kartı ile işlem yapamıy...
  • ardateker
  • Newbie
  • 342 Views
  • 2 replies
  • 0 likes
  • family
  • 342 Views
  • 2 replies
  • 0 likes

Problemas com Plano Familiar Premium

Boa Tarde, Moro com minha prima, e ela me mandou um convite para o plano familiar, quando coloco totas como informações, recebendo uma mensagem informando que não é possível no plano. Sendo que o endereço está igual. o que fazer? Essa informação que ...

  • Newbie
  •   Boa Tarde,   Moro com minha prima, e ela me mandou um convite para o plano familiar, quando coloco totas como informações, recebendo uma mensagem informando que não é possível no plano...
  • Bittencourt
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
  • 319 Views
  • 1 replies
  • 0 likes

Problem in confirming the Family Premium Plan address.

PlanPremium FamilyCountryBrazil DevicePC, J7 ProOperating System Windows 10 64 bitsAndroid 7.0 My Question or Issue I was on a Family Premium Family Plan without any problems for a long time, until one day Spotify asked me to verify my address by ema...

  • Newbie
  • Plan Premium Family Country Brazil  Device PC, J7 Pro Operating System   Windows 10 64 bits Android 7.0  My Question or Issue  I was on a Family Premium Family Plan w...
  • Bittencourt
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • family
  • 412 Views
  • 1 replies
  • 0 likes

Problemas com plano familiar

Os meus familiares não estão conseguindo aceitar o plano familiar, o cep está tudo certo e está sempre ligado e pronto para o seu convite, continua a dar errado e aparecendo isso:

c214acf4-e1ca-4120-b213-ce72da89fd1c.jpg
  • Newbie
  • Os meus familiares não estão conseguindo aceitar o plano familiar, o cep está tudo certo e está sempre ligado e pronto para o seu convite, continua a dar errado e aparecendo isso:  
  • Bittencourt
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • family
  • 276 Views
  • 1 replies
  • 0 likes

Family Plan

PlanPremium CountryPerú Operating System(iOS, Android) My Question or IssueMy wife has been removed from my Family Plan and we obviously live in the same place. My sister in law who also lives with us wasn't removed from the plan. I sent the invite a...

  • Casual Listener
  • Plan Premium   Country Perú   Operating System (iOS, Android)   My Question or Issue My wife has been removed from my Family Plan and we obviously live in the same place. M...
  • Billy-J
  • Spotify Star
  • 775 Views
  • 3 replies
  • 0 likes
  • Premium
  • 775 Views
  • 3 replies
  • 0 likes

My music keeps stopping because of to many units even though we only use two

PlanPremium for Family CountryDenmark DeviceiPhone 8Samsung Galaxy 9Macbook Pro late 2016Sonos Operating SystemiOS 10 My Question or IssueMy music keeps stopping because of to many devices even though we only use two. How many units can we use at the...

  • Casual Listener
  • Plan Premium for Family   Country Denmark   Device iPhone 8 Samsung Galaxy 9 Macbook Pro late 2016 Sonos   Operating System iOS 10   My Question or Issue My m...
  • Bittencourt
  • Spotify Star
  • 414 Views
  • 4 replies
  • 1 likes
  • music stops playing
    number of devices allowed
  • 414 Views
  • 4 replies
  • 1 likes

Quero migrar mas ja houve debito

Oi. Seguinte, tenho o plano universitário mas quero ir pro familiar, mas quando recebi o convite pro familiar no mesmo dia houve debito da taxa do universitário em minha conta. Então quero saber se eu cancelar o universitário terei estorno do valor d...

  • Casual Listener
  • Oi. Seguinte, tenho o plano universitário mas quero ir pro familiar, mas quando recebi o convite pro familiar no mesmo dia houve debito da taxa do universitário em minha conta. Então quero saber...
  • Bittencourt
  • Spotify Star
  • 313 Views
  • 3 replies
  • 0 likes
  • family
    Student
  • 313 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Subscription] Is email asking for gps verification of address legit?

I received an email telling me that is I did not confirm my address I would lose my family plan. Is this real?

  • Newbie
  • I received an email telling me that is I did not confirm my address I would lose my family plan. Is this real?
  • meahtenoha
  • Spotify
  • 493 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 493 Views
  • 1 replies
  • 0 likes

Can't register a account for my daughter?

PlanFree/PremiumCountry SwedenDeviceMacbook air 2018 with latest iOSOperating System My Question or Issue I have Spotify Premium and a family account.. My wife and other daughter have gotten invitation from me earlier and everything worked fine. But ...

  • Regular
  • Plan Free/Premium Country  Sweden Device Macbook air 2018 with latest iOS Operating System     My Question or Issue  I have Spotify Premium and a family account..&n...
  • Billy-J
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • Account
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium fam errases my family members every month

It is the second time that this has happened to me, I run the Premium Fam account for my family, and everytime the payment goes thru it automatically errases every family member I have there. Is there a solution for this?

  • Newbie
  • It is the second time that this has happened to me, I run the Premium Fam account for my family, and everytime the payment goes thru it automatically errases every family member I have there. Is t...
  • Katerina
  • Spotify Legend
  • 530 Views
  • 1 replies
  • 0 likes
  • Fam Prem
    Payment
    premium. Help
  • 530 Views
  • 1 replies
  • 0 likes

Superuser Contribution My members cannot join Spotify Premium Family

Plan PREMIUM FAMILYCountry (PH) Device(iPhone 6s)Operating System(iOS 11) My Question or Issue Hello! Have noticed a concern regarding your monthly renewal for Spotify Premium Family. It seems that I (the owner) checked my family and all 5 of them we...

  • Visitor
  • Plan PREMIUM FAMILY Country (PH)   Device (iPhone 6s) Operating System (iOS 11)   My Question or Issue  Hello! Have noticed a concern regarding your monthly renewal for S...
  • Katerina
  • Spotify Legend
  • 645 Views
  • 1 replies
  • 1 likes
  • family
    Other
  • 645 Views
  • 1 replies
  • 1 likes

Superuser Contribution bloqueo en la cuenta premium familiar

Planfamiliar PremiumPaís Colombia Mi pregunta o problema Lo que se sucede es que no verifique el correo de la cuenta premium familiar y creo que me la bloquearon y ya no puedo ingresar y vivo con el titular de la cuenta

  • Casual Listener
  •   Plan familiar Premium País  Colombia   Mi pregunta o problema  Lo que se sucede es que no verifique el correo de la cuenta premium familiar y creo que me la bloquearon y ...
  • Katerina
  • Spotify Legend
  • 617 Views
  • 1 replies
  • 0 likes
  • Familiar
    Premium
  • 617 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ödeme Alındığı Halde Premium olmadım

İki kere ödeme alındığı halde premium olmadım, sürekli hesabı yükseltmem gerektiğini söyleniyorçPlanFree/PremiumCountry TurkeyDevice(iPhone 6s)Operating System(iOS 10) My Question or Issue

  • Newbie
  • İki kere ödeme alındığı halde premium olmadım, sürekli hesabı yükseltmem gerektiğini söyleniyorç Plan Free/Premium Country  Turkey Device (iPhone 6s) Operating System (iOS 10)   M...
  • Katerina
  • Spotify Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • Hata
    Student
  • 320 Views
  • 1 replies
  • 0 likes