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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 126793 Views
  • 32 replies
  • 8 likes
  • 126793 Views
  • 32 replies
  • 8 likes

Superuser Contribution Mi plan familiar premium no está funcionando

Tengo suscripción a Plan Familiar Premium y llevo una semana que no puedo conectarme y me indica que me suscriba!! qué puedo hacer?gracias.

  • Newbie
  • Tengo suscripción a Plan Familiar Premium y llevo una semana que no puedo conectarme y me indica que me suscriba!! qué puedo hacer? gracias.
  • Jemi
  • Spotify Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo incluir um membro no meu plano familiar premium

Não consigo incluir um membro no meu plano familiar premium... envio o convite, ela recebe, mas não consegue concluir... Ela é menor de idade e mora comigo

  • Newbie
  • Não consigo incluir um membro no meu plano familiar premium... envio o convite, ela recebe, mas não consegue concluir... Ela é menor de idade e mora comigo  
  • Jemi
  • Spotify Legend
  • 470 Views
  • 1 replies
  • 0 likes
  • 470 Views
  • 1 replies
  • 0 likes

Solved!! I was charged full price for the free google home mini

I followed the prompts from the email I recieved but was invoiced at full price. I cancelled the order and can't place another order. How do I find out what my redemption code is?

  • Casual Listener
  • I followed the prompts from the email I recieved but was invoiced at full price.  I cancelled the order and can't place another order.  How do I find out what my redemption code is?
  • Fabric350
  • Casual Listener
  • 1837 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 1837 Views
  • 2 replies
  • 1 likes

Changed to family plan, not working for my son...

Plan: Premium for familyCountry USA Device I have an iphone 6s, my son has an iphone 5Operating Systemios 10 My Question or IssueHi, I changed my plan to Family, invited my son and there are sveral issues: First, the invite says 'you are about to joi...

  • Newbie
  • Plan: Premium for family Country USA   Device  I have an iphone 6s, my son has an iphone 5 Operating System ios 10   My Question or Issue Hi, I changed my plan to Family, i...
  • Billy-J
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 238 Views
  • 1 replies
  • 0 likes

Family physical adress

A few weeks ago I got into my family premium plan, but I think I failed to write the EXACT same physical address with my family, so it is declined a week ago because there were option to change it in settings. After I got kicked out of the family pla...

  • Casual Listener
  • A few weeks ago I got into my family premium plan, but I think I failed to write the EXACT same physical address with my family, so it is declined a week ago because there were option to change it i...
  • Billy-J
  • Spotify Star
  • 426 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 426 Views
  • 3 replies
  • 0 likes

Premium for family not working on Mobile

PlanPremium for familyCountryBelgium DeviceOneplus oneOperating SystemLineageOS 16 My Question or IssueMy account was added to our family subscription but it doesn't seem to be updating on my mobile Spotify. I can only use the shuffle play function a...

  • Newbie
  • Plan Premium for family Country Belgium   Device Oneplus one Operating System LineageOS 16   My Question or Issue My account was added to our family subscription but it doesn't s...
  • Billy-J
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 265 Views
  • 1 replies
  • 0 likes

My father can't join the family subscription

My father can't join the family subscription plan even after trying it multiple times now. He has the same physical adress as I have and he always gets the notification that he's unable to join after filling in his personal information. How can this ...

  • Newbie
  • My father can't join the family subscription plan even after trying it multiple times now.  He has the same physical adress as I have and he always gets the notification that he's unable to j...
  • Billy-J
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 226 Views
  • 1 replies
  • 0 likes

Paid for Family Plan with my dad for months... Why am I no longer eligible?

My payment denied this month because of insufficient funds in my account, but now I have the money and am able to pay, but it says I'm not eligible for the family plan, even though my dad and I reside at the same address. This was even before we move...

  • Newbie
  • My payment denied this month because of insufficient funds in my account, but now I have the money and am able to pay, but it says I'm not eligible for the family plan, even though my dad and I r...
  • OneByBoo
  • Roadie
  • 229 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 229 Views
  • 1 replies
  • 0 likes

Family member reverted to free user after one month

I invited my sister to my plan. She accepted the invitation and the subscription worked for a just one month, but then she was reverted to Free user and gets an error when she tries to join my Family plan again. We live in the same address. I would a...

  • Newbie
  • I invited my sister to my plan. She accepted the invitation and the subscription worked for a just one month, but then she was reverted to Free user and gets an error when she tries to join my Family...
  • OneByBoo
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Switch

I want to switch from Spotify family onto Spotify student but I wanted to know what will happen when I switch to the people on my account. I know at the end of the pay period they will no longer have premium but I wanted to know if they will be able ...

  • Newbie
  • I want to switch from Spotify family onto Spotify student but I wanted to know what will happen when I switch to the people on my account. I know at the end of the pay period they will no longer h...
  • Billy-J
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 277 Views
  • 1 replies
  • 0 likes

Got new phone and my premuim doesnt work anymore

I took picture from my son phone to show you i have account and Album but i dont see it.PlanFree/PremiumCountry Device(, Samsung Galaxy S10)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  •  I took picture from my son phone to show you i have account and Album but i dont see it. Plan Free/Premium Country   Device (, Samsung Galaxy S10) Operating System (iOS 10, Android...
  • Billy-J
  • Spotify Star
  • 378 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 378 Views
  • 9 replies
  • 0 likes

Divorce and Family Plan without kids

PlanPremiumCountryUSADeviceiPhone 7Operating SystemWindows 10 My Question or IssueMy almost ex-husband and I have a family account. Is it possible to split our family account into two premium single accounts without losing any of our playlists, saved...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 7 Operating System Windows 10   My Question or Issue My almost ex-husband and I have a family account. Is it possible to split our family a...
  • Billy-J
  • Spotify Star
  • 808 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 808 Views
  • 5 replies
  • 0 likes

Superuser Contribution What to do after accepting a Family invitation

Hi there. I am a Premium for Family member, and I have invited my children. However, once the invitation e-mail arrives, it does not seem to work. I noted down the invitation code and pressed Accept Invitation. I (on my daughter's iPad) then get to a...

  • Casual Listener
  • Hi there.    I am a Premium for Family member, and I have invited my children. However, once the invitation e-mail arrives, it does not seem to work. I noted down the invitation code a...
  • Katerina
  • Spotify Legend
  • 912 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 912 Views
  • 5 replies
  • 0 likes

Listening on another Device

I subscribe to Premium Family. We have three accounts under this membership. Yesterday, my son was listening to Spotify on wi-fi and was kicked out, indicating that someone was listening on another device. Is it possible for the other family member t...

  • Newbie
  • I subscribe to Premium Family. We have three accounts under this membership. Yesterday, my son was listening to Spotify on wi-fi and was kicked out, indicating that someone was listening on another d...
  • OneByBoo
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 221 Views
  • 1 replies
  • 0 likes

Family Plan Not Working

PlanFreeCountryMalaysia Device(iPad)Operating System(iOS 10My Question or Issue:My brother added me and my sister to his new Spotify premium family account but we are not able to join. If proof is need that we live in the same house, please let me kn...

  • Newbie
  •   Plan Free Country Malaysia  Device (iPad) Operating System (iOS 10 My Question or Issue: My brother added me and my sister to his new Spotify premium family account but we are n...
  • OneByBoo
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 226 Views
  • 1 replies
  • 0 likes

No Google Home Mini Email (been a month)

PlanPremium for FamilyCountryAustraliaDeviceSamsung S5, Samsung A8 (2018), Acer ChromebookOperating SystemAndroid, Chrome My Question or IssueI read late-ish last year that Spotify had teamed up with Google and was giving Premium for Family users a G...

  • Newbie
  •   Plan Premium for Family Country Australia Device Samsung S5, Samsung A8 (2018), Acer Chromebook Operating System Android, Chrome   My Question or Issue I read late-ish last y...
  • Jᴀᴄᴋ
  • Roadie
  • 457 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 457 Views
  • 1 replies
  • 0 likes

Spotify Family Plan Explicit Content Control

PlanFamilyCountryUnited States of AmericaDeviceAllOperating SystemAll My Question or IssueI appreciate the half-hearted workaround you've come up with to help combat explicit lyrics, but that's all it is; it's not a solution.Having to physically go t...

  • Newbie
  • Plan Family Country United States of America Device All Operating System All   My Question or Issue I appreciate the half-hearted workaround you've come up with to help combat e...
  • Jᴀᴄᴋ
  • Roadie
  • 482 Views
  • 1 replies
  • 4 likes
  • Premium for Family
  • 482 Views
  • 1 replies
  • 4 likes

Solved!! Spotify Family Familienmitglied einladen

Hallo,wie kann ich Familienmitglieder einladen?Ich finde nirgendswo einen Button dazu.Wo kann ich erkennen, welche Famileienmitglieder im Abo sind?Ich finde überhaupt keine Möglichkeit die Familenmitglieder zu verwalten.Ich habe nur die Option das Fa...

  • Casual Listener
  • Hallo, wie kann ich Familienmitglieder einladen? Ich finde nirgendswo einen Button dazu. Wo kann ich erkennen, welche Famileienmitglieder im Abo sind? Ich finde überhaupt keine Möglichkeit die Fa...
  • ListenToGlobal
  • Composer
  • 264978 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 264978 Views
  • 3 replies
  • 0 likes

Wrong premium expiration date in profile

Plan Premium for family US Hello a few days ago i buy Premium for family for a one year, but when i enter in my accout i see wrong expiration date. [snip - Community Moderator edit]

  • Newbie
  • Plan Premium for family US   Hello a few days ago i buy Premium for family for a one year, but when i enter in my accout i see wrong expiration date.   [snip - C...
  • OneByBoo
  • Roadie
  • 558 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 558 Views
  • 1 replies
  • 0 likes