Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanFamily PremiumCountryPhilippinesDeviceHuawei P30 LiteOperating SystemAndriod Pie My Question or IssueHow to avail 1 year subscription of Family Premium? Does it have a 1 year subscription?
I just upgraded my Premium account to family premium.I was hoping that it would be easy to share playlists with my wife and kids.But Im really dissapointed about the spotify sharing solutions.Only solution I found so far is:1. I have to make my playl...
Hej!Jag har bytt från Premium till Premium till Premium Family för att slippa slåss om samma konto med min dotter. Jag har skickat ett inbjudningsmejl till henne. När vi klickar på "Acceptera inbjudan" i mejlet så kommer vi till en sida där vi anting...
PlanPremiumCountry : Turkey Device(iPhone 8 and a computer)Operating System(iOS 13.1.3 and Windows 7.) My Question or Issueİ am trying to open “Account—> Premium for Family” page. İ want to control my family members and need to change my adress. i ad...
I recently was removed from a family plan and I have lost all of my data. My liked songs is what I especially would like to recover. Please assist me on how to recover all my data.
PlanFree and after PremiumCountryLT and IT Device(iPhone 7 and iPhone X)Operating System(iOS 10) My Question or IssueHello,I want to take Premium Family for me and my boyfriend. However, I can see that is written "6 Premium accounts for family member...
PlanFamily PremiumCountrySingaporeDeviceNote 8Operating System Android Version 9 My Question or IssueSpotify hangs on Family Mix screen and doesn't allow play or next steps
Heyo -- I just upgraded to the premium family plan. I've sent the invitation link to my wife but it says she's in a different country and so cannot be added to the plan. I found a similar post that suggested using a different browser, but that didn't...
Hello I have been using Spotify free for awhile now. I was interested in signing up for the family plan. I read that everyone must live at the same address. My question is how does that work for children. Not to get to personal here but I have one ch...
Hi,I've subscribed to Premium Family and invited one other user to join. She has accepted and has logged in on her account (yes I have checked that we are both on signed in on our own individual accounts!) We cannot both listen at the same time. If I...
PlanFree/ Previous Family PremiumCountryUSADeviceiPhone 8 plusOperating SystemiOS 10 My Question or IssueI am trying to sign up for a new Premium Family plan. My previous plan was cancelled and has expired. I try to sign up for a new plan with the 3 ...
PlanFreeCountryVietnam My Question or IssueI cannot start subscription for Premium Family, when I click Get Started on the Family Plan, I get an error, notify me that I am not eligible. Does anyone have this problem?
Country : FRANCEPlan : Family PremiumDevice : Computer with Windows 10Browser : Chrome----Hello,I just tried to order the Google Home Mini with the special offer. I was planning to order it for my 3 residences where we have 3 Spotify Premium Family A...
PlanPremium FamilyCountry Deviceandroid phones, android tablet windows 10 PCOperating System(Android, Windows 10 Windows 10,etc.) My Question or IssueMy wife and I use the same two email addresses. I have upgraded to Premium Family in order that we c...
PPremiumCountry USA Really simple question, I think, and should be a simple answer. I use Spotify on mobile phone when I am at work, the gym, in the car, etc. I have Spotify setup on our Amazon Echo and Dots at home. Everything works great.Except. Wh...
PlanFreeCountryAustralia Deviceiphone 6sOperating SystemiOS 13 My Question or IssueMy partner setup Spotify family so I canceled my premium. She sent me a link to join but when I go to put in our address it keeps saying there was a problem. I had fam...
Salve. Il mese scorso ho creato un abbonamento a Spotify family inserendo tutti i dati richiesti. Da quello che so i primi tre mesi dovrebbero essere gratuiti, ma non so per quale motivo mi ha già fatto pagare il periodo tra novembre e dicembre (nel ...
Hi, I’m from Malaysia and I would like to subscribe family premium with my brother. But my brother’s jobs require him to go Singapore and sometimes stay overnight at there. So is it possible for me to invite him to the family premium??
My Question or Issue: Do I keep my wrapped recap when I join spotify family and will I still the recap from this yearI Made a spotify family account and my son is afraid he will miss al of his played numbers from this year and he won’t know how many ...
I find it frustrating that as a single mom, being only one adult (with kids) in my household, I need to pay for a full family membership in order for my daughter to gain access to the Spotify kids app. I am already a premium member, but now I almost ...