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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
81688 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
61930 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
197713 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29588 Views
44 replies
4 likes
I need help to let spotify recognise my home address.I live in the countryside nearby Roma (Italy) and my address does not have any "via" or any number, it is on a big road simply at a measurable distance from the beginning at km 38.00No way to inser...
...easurable distance from the beginning at km 38.00 No way to insert this kind of address in the field, my address doesn't match. I'm using with my wife the family option and always payed for the service....
Spotify Star
1228 Views
3 replies
0 likes
PlanDuo PremiumCountryGermanyDeviceiPhone SE2Operating System My Question or IssueI have premium duo and I wish to add my significant other to my premium duo but the screenshot error keeps appearing after I input the address. I have tried it with a d...
Plan Duo Premium Country Germany Device iPhone SE2 Operating System My Question or Issue I have premium duo and I wish to add my significant other to my premium duo but the sc...
Spotify Legend
1820 Views
2 replies
0 likes
We have a Premium Family account (US based) with 5 members. We also have 5 Amazon echo dots, each if which is "owned" by one of the family members. When I ask "my" echo dot to play something on spotify, it does, but it ALSO interrupts my daughter's i...
We have a Premium Family account (US based) with 5 members. We also have 5 Amazon echo dots, each if which is "owned" by one of the family members. When I ask "my" echo dot to p...
Casual Listener
1861 Views
2 replies
0 likes
PlanPremium for FamilyCountryUSDeviceRedmi Note 9S, PC, Ipad Air Operating SystemAndroid 10, Windows 10, IOS 12 My Question or IssueA few days ago, I keep getting fling out of my premium (family), my brother said he didn't kick me also it happens to ...
Plan Premium for Family Country US Device Redmi Note 9S, PC, Ipad Air Operating System Android 10, Windows 10, IOS 12 My Question or Issue A few days ago, I keep getting f...
Roadie
559 Views
1 replies
0 likes
After years of sharing an account, my wife and I just upgraded to Spotify Duo. We just created a separate account for my wife, but it's totally empty - all the dozens of playlists she's created over the years are stuck in my account. Is there a way t...
After years of sharing an account, my wife and I just upgraded to Spotify Duo. We just created a separate account for my wife, but it's totally empty - all the dozens of playlists she's created...
Spotify Star
892 Views
1 replies
0 likes
when I invite my family members to join our family plan, we are asked to confirm the correct address, the screen show "saving address" but it stuck there for several minutes and nothing happens. Tried to log out an in, but nothing works, still the sc...
when I invite my family members to join our family plan, we are asked to confirm the correct address, the screen show "saving address" but it stuck there for several minutes and nothing h...
Newbie
4681 Views
9 replies
0 likes
Spoiler (Highlight to read) I'm unable to change my payment method for premium family plan. The option to use debit/credit card is not clickable. It forces me to pay by mobile which is a hassle. Can someone help?
I'm unable to change my payment method for premium family plan. The option to use debit/credit card is not clickable. It forces me to pay by mobile which is a hassle. Can someone help?
Spotify Star
827 Views
1 replies
0 likes
PlanPremiumCountryBelarusDeviceXiaomi Mi 8, Realme XTOperating SystemAndroid My Question or Issueonly my wife's songs are on the playlist Duo Mix, but my songs are not there, which is why the playlist is only for my wife
Plan Premium Country Belarus Device Xiaomi Mi 8, Realme XT Operating System Android My Question or Issue only my wife's songs are on the playlist Duo Mix, but my songs are not there,...
Community Legend
540 Views
1 replies
0 likes
Plan - Premium Family PlanCountry - Canada After many tries, I think I finally got the family plan to work on multiple devices within my same household (I think), but... it only seems to work when we are all on the same home wifi. If I go for a walk ...
Plan - Premium Family Plan Country - Canada After many tries, I think I finally got the family plan to work on multiple devices within my same household (I think), but... it only seems to w...
Spotify Star
717 Views
3 replies
0 likes
Premium for FamilyCountryCanadaDeviceSamsung Note 8Operating SystemAndroid version 9 My Question or IssueI bought a $30 redeem card and it won't load for my plan. How can this be solved?
Premium for Family Country Canada Device Samsung Note 8 Operating System Android version 9 My Question or Issue I bought a $30 redeem card and it won't load for my plan. How c...
Spotify Star
792 Views
5 replies
0 likes
PlanSpotify Premium for Family Countrythe Netherlands My Question or IssueThis afternoon I received an email from Spotify (Atleast I think so) asking me to confirm my address for Spotify Premium for Family. See the attached image. Is this email legit...
Plan Spotify Premium for Family Country the Netherlands My Question or Issue This afternoon I received an email from Spotify (Atleast I think so) asking me to confirm my a...
Spotify Legend
3425 Views
4 replies
0 likes
i left my family account and i get this error when i try to join back i get this error which is understandable, but how do i know when the 12 months are over?
i left my family account and i get this error when i try to join back i get this error which is understandable, but how do i know when the 12 months are over?
Spotify Star
670 Views
1 replies
0 likes
PlanPremiumCountryusaDeviceiphone xrOperating Systemios 14 My Question or Issuesed to use a shared account, which had all my playlists and music preferences but now we are using a family subscription, so i logged in with my old personal account. Is t...
...e are using a family subscription, so i logged in with my old personal account. Is there any way to transfer the music preferences and playlists to the other account?
Spotify Star
515 Views
1 replies
0 likes
Hi everyone:I ran into a problem when I invite my sis to join our family plan.After she entered the correct address, the screen show "saving address"(in chinese) but it stuck there for several minutes and nothing happens.Is it a system or app failure...
Hi everyone: I ran into a problem when I invite my sis to join our family plan. After she entered the correct address, the screen show "saving address"(in chinese) but it stuck there for several m...
Spotify Star
1904 Views
5 replies
0 likes
PlanPremium FamilyCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just bought premium Family. My 2 teens share the same account. If they BOTH want to li...
Plan Premium Family Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or I...
Spotify Star
564 Views
1 replies
1 likes
Hi, We're in a quarantine pod with my in-laws. We spend half of the month at our home and half of the month at their home. Effectively I have two addresses and want to have accounts set up with both. How can I do this?Thank you very much for your hel...
Hi, We're in a quarantine pod with my in-laws. We spend half of the month at our home and half of the month at their home. Effectively I have two addresses and want to have accounts set up w...
Spotify Star
1283 Views
1 replies
1 likes
PlanFree/PremiumCountryPhilippinesDeviceSamsung Galaxy J4+Operating SystemAndroid 9My Question or IssueI wanted to pay for premium Family however it won't let me enter my credit card details because when I tap on the credit/debit option it only takes...
Plan Free/Premium Country Philippines Device Samsung Galaxy J4+ Operating System Android 9 My Question or Issue I wanted to pay for premium Family however it won't let me enter my credit c...
Roadie
597 Views
3 replies
0 likes
When my daughters try to connect to my premium family account they get a message saying... You can’t join this plan.You can join someone else’s premium plan only once every 12 months. The only plan they had previously was the free trial of family I h...
When my daughters try to connect to my premium family account they get a message saying... You can’t join this plan. You can join someone else’s premium plan only once every 12 months.&n...
Spotify Star
1127 Views
1 replies
0 likes
Plan PremiumCountryUsaDeviceNew Most recent iPadOperating SystemNew most recent My Question or IssueTrying to connect Daughters iPad my my premium account. Have done this before recently so know it can work with this iPad. (Left Premium and now tryin...
Plan Premium Country Usa Device New Most recent iPad Operating System New most recent My Question or Issue Trying to connect Daughters iPad my my premium account. Have done thi...
Moderator
1973 Views
1 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue why am I getting ads on my premium family plan? I thought the whole point of paying for a pr...
...getting ads on my premium family plan? I thought the whole point of paying for a premium plan was that there would be no ad interruptions.
Newbie
823 Views
6 replies
1 likes
