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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 126585 Views
  • 32 replies
  • 8 likes
  • 126585 Views
  • 32 replies
  • 8 likes

Solved!!Superuser Contribution Will Alexa use affect made for you lists? Should I avoid my individual PFF account on Alexa?

I have just subscribed as main user for Premium for Family. We have an Amazon Alexa device and I intend to change music over to Spotify. We all use Alexa and I don't want my family's taste in music on Alexa affecting my made for you lists. Would I be...

  • Casual Listener
  • I have just subscribed as main user for Premium for Family. We have an Amazon Alexa device and I intend to change music over to Spotify.   We all use Alexa and I don't want my family's taste i...
  • mz341
  • Casual Listener
  • 913 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 913 Views
  • 2 replies
  • 0 likes

Plano Familiar

Boa noite. Sou titular do plano familiar. Duas pessoas do meu plano esqueceram de confirmar o endereço e agora nao estou conseguindo coloca-las de volta. Como faço para resolver?

  • Newbie
  • Boa noite.   Sou titular do plano familiar. Duas pessoas do meu plano esqueceram de confirmar o endereço e agora nao estou conseguindo coloca-las de volta. Como faço para resolver?
  • Brunelicia
  • Community Legend
  • 526 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 526 Views
  • 1 replies
  • 0 likes

Bloqueo

No alcance a verificar mi cuenta y ahora no me deja estar en el plan familiar al que me invitan

  • Casual Listener
  •   No alcance a verificar mi cuenta y ahora no me deja estar en el plan familiar al que me invitan 
  • Brunelicia
  • Community Legend
  • 473 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 473 Views
  • 1 replies
  • 0 likes

A saved album is not available

PlanPremiumCountryChileDevice(iPhone 6S Plus)Operating System(iOS 10) My Question or IssueI can't listen to an album that I had already saved (a message said that it is not available). The album is "Insoportablemente Vivo" of La Renga.I'd appreciate ...

  • Newbie
  • Plan Premium Country Chile Device (iPhone 6S Plus) Operating System (iOS 10)   My Question or Issue I can't listen to an album that I had already saved (a message said that it is not a...
  • Brunelicia
  • Community Legend
  • 460 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 460 Views
  • 1 replies
  • 0 likes

Superuser Contribution bloqueo de cuenta

Lo que se sucede es que no verifique el correo de la cuenta premium familiar y creo que me la bloquearon y ya no puedo ingresar y vivo con el titular de la cuenta

  • Casual Listener
  •        Lo que se sucede es que no verifique el correo de la cuenta premium familiar y creo que me la bloquearon y ya no puedo ingresar y vivo con el titular de la cuenta 
  • elsaamorocho
  • Casual Listener
  • 762 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 762 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Plan Google Mini Promo (AU) not working

I've clicked the link on the Google Mini promo offer, got an email to order and when clicking link on google, the order fails as per below. Is it the promo from Spotify that's the problem or google? It’s not you, it’s us. We’re working on fixing the ...

  • Newbie
  • I've clicked the link on the Google Mini promo offer, got an email to order and when clicking link on google, the order fails as per below. Is it the promo from Spotify that's the problem or google? ...
  • Guido
  • Spotify Legend
  • 1047 Views
  • 11 replies
  • 0 likes
  • Premium for Family
  • 1047 Views
  • 11 replies
  • 0 likes

Superuser Contribution Invitation doesn't work

PlanFree/PremiumCountryNetherlandsDeviceiPhone 8, MacBook pro, iPhone SE My Question or IssueI've been sent an invitation te become a member of spotify premium family. I was confused so I stopped my old premium subscription. Now I have spotify free, ...

  • Casual Listener
  • Plan Free/Premium Country Netherlands Device iPhone 8, MacBook pro, iPhone SE   My Question or Issue I've been sent an invitation te become a member of spotify premium family. I was c...
  • Katerina
  • Spotify Legend
  • 702 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 702 Views
  • 2 replies
  • 0 likes

Keep playlists from premium to premium for family

I just joined premium for family and invited my father as well. But we both already had an spotify premium account. Will you guys automatically change our previous accounts to 1 account? So that we dont pay for 2 accounts? And can we keep our playlis...

  • Casual Listener
  • I just joined premium for family and invited my father as well. But we both already had an spotify premium account. Will you guys automatically change our previous accounts to 1 account? So that we d...
  • Billy-J
  • Spotify Star
  • 891 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 891 Views
  • 1 replies
  • 1 likes

Premium for Family - Convert 2 premium accounts

Both my wife and I have premium accounts. I want to convert my account to Premium for Family and add my wife to the account and cancel her premium. How do I do this and preserve both of our current playlists, history etc? Thanks. PlanPremium CountryA...

  • Newbie
  • Both my wife and I have premium accounts. I want to convert my account to Premium for Family and add my wife to the account and cancel her premium. How do I do this and preserve both of our current p...
  • Billy-J
  • Spotify Star
  • 812 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 812 Views
  • 1 replies
  • 0 likes

Son lives by her mother in an extra appartment

PlanPremiumCountryGermanyDevicePC+SmartphoneOperating SystemWindows10/Android 9 My Question or IssueHi,my son is living by his mother after the divorce. So he can't use the Family Account anymore because of different adresses? He's still part of my f...

  • Newbie
  • ...he Family Account anymore because of different adresses? He's still part of my family, so what? Is there any way to use the family account or is the name "Family Account" more a "Household Account"? -.-
  • Billy-J
  • Spotify Star
  • 476 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 476 Views
  • 1 replies
  • 0 likes

Problema premium family

Hello to everyone,I have premium for family! I added already my mother and she already acepted, I created her an account, download the app and do the login! But I don’t know why her account works like a free one!! She can’t jump more then 6 song and ...

  • Newbie
  • Hello to everyone, I have premium for family! I added already my mother and she already acepted, I created her an account, download the app and do the login! But I don’t know why her account works l...
  • Bittencourt
  • Spotify Star
  • 513 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 513 Views
  • 1 replies
  • 0 likes

Oops something went wrong, please try again

Plan = Premium for FamilyDevices = iPhone 8 and 2 mac laptops with IOS 10.14.4 My Question or Issue:Getting the "Oops something went wrong, please try again." error message when trying to add a family member. The post that said the issue was solved d...

  • Casual Listener
  • Plan = Premium for Family Devices = iPhone 8 and 2 mac laptops with IOS 10.14.4   My Question or Issue: Getting the "Oops something went wrong, please try again." error message when trying t...
  • OneByBoo
  • Roadie
  • 1517 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1517 Views
  • 3 replies
  • 0 likes

Premium family invitation doesn't work on my account .

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 640 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 640 Views
  • 1 replies
  • 0 likes

Unable to add Family Member on Premium for Family

PlanPremium for FamilyCountry Fire HDOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueUnable to add family member in Premium for Family. I have tried several times.

  • Casual Listener
  • Plan Premium for Family Country   Fire HD Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Unable to add family member in Premium for Family. I...
  • Bittencourt
  • Spotify Star
  • 1268 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1268 Views
  • 3 replies
  • 0 likes

O Spotify faz logout sozinho

Toda vez que meu celular desliga o Spotify faz logout sozinho, aí quando eu ligo o celular preciso logar de novo e perco qualquer coisa que eu tenha baixado anteriormente. Meu celular é um moto g6

  • Newbie
  • Toda vez que meu celular desliga o Spotify faz logout sozinho, aí quando eu ligo o celular preciso logar de novo e perco qualquer coisa que eu tenha baixado anteriormente. Meu celular é um moto g6
  • Bittencourt
  • Spotify Star
  • 1543 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 1543 Views
  • 1 replies
  • 2 likes

Pagamento

 Olá, eu possuo um plano familiar ag

  • Casual Listener
  •   Olá, eu possuo um plano familiar ag
  • Brunelicia
  • Community Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 372 Views
  • 1 replies
  • 0 likes

Changing my address

I've been subscribed to a Family account for a few years now and since subscribing I've moved a few times. Now when trying to add new members to my account they of course put our new address to their profile while I have my old one on mine. Tried uns...

  • Visitor
  • I've been subscribed to a Family account for a few years now and since subscribing I've moved a few times. Now when trying to add new members to my account they of course put our new address to t...
  • OneByBoo
  • Roadie
  • 566 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 566 Views
  • 1 replies
  • 0 likes

Tenho plano familiar mas no app aparece que não

Estou incluído em um plano familiar ativo mas quando entro no aplicativo do spotify aparece como se eu não estivesse. Já desinstalei o app várias vezes, tentei entrar na conta por outros nomes mas não funcionou. Tenho as vantagens do plano premium fa...

  • Regular
  • Estou incluído em um plano familiar ativo mas quando entro no aplicativo do spotify aparece como se eu não estivesse. Já desinstalei o app várias vezes, tentei entrar na conta por outros nomes mas nã...
  • Bittencourt
  • Spotify Star
  • 2572 Views
  • 11 replies
  • 0 likes
  • Premium for Family
  • 2572 Views
  • 11 replies
  • 0 likes

family account removed when i renew

when i renewed my plan for spotify family, the accounts in my plan got removed and i have to resend the emails again, and it didnt work when they tried to join

  • Casual Listener
  • when i renewed my plan for spotify family, the accounts in my plan got removed and i have to resend the emails again, and it didnt work when they tried to join
  • Billy-J
  • Spotify Star
  • 577 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 577 Views
  • 1 replies
  • 0 likes

GoogleHomeMini Redeem. Package not received.

Hi, I live in Canada. I redeemed my code for a free Google Home Mini device on April 13. The item was shipped on April 29 and according to Canada Post tracking number was delivered on May 1st. I checked with all my neighbors, my family, my city's Can...

  • Newbie
  • ...hecked with all my neighbors, my family, my city's Canada Post drop points and no one ever saw/received the package. I called Canada Post support line and explained them the problem. They say I have to c...
  • Robert_W
  • Community Legend
  • 632 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 632 Views
  • 1 replies
  • 0 likes