Not receiving family invite email

[simonburchy]

Plan

Family Premium

Country

UK

My Question or Issue

I've just invited a new member of my family as part of the premium family package and although it says invite has been sent, it is not being received.  I have tried resend a few times.  Also I have suceessfully added new family members in the past.

[OneByBoo]

Hey there @simonburchy,

thanks for reaching out to the community !

There a great help article written by one of the community mods that might clear things out for you.

You can read all about it here.

Let me know how it goes 😃

[simonburchy]

Thank you for posting.  I read that, and unfortunately I have already tried all of that.  I've also checked the email is working and tripple checked everything in that guide.  I just think Spotify is failing to send the email in this instance...

[OneByBoo]

Hey there @simonburchy,

thanks for the quick update !

Please try sending the invite using an incognito webpage or a different webpage as it tends to do the trick.

Let me know how it goes 😃

[simonburchy]

Just tried an incognito page, still hasn’t sent email