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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 127282 Views
  • 32 replies
  • 8 likes
  • 127282 Views
  • 32 replies
  • 8 likes

Superuser Contribution Unable to select song despite being part of Premium Family in Android

PlanFamily PremiumCountryAustraliaDeviceSamsung S9+Operating SystemAndroid 9 My Question or Issue I have a Spotify Family Premium Subscription and the current Spotify app on my Android phone (Samsung S9+ with Android 9.0) but when I use Google Assist...

  • Newbie
  • Plan Family Premium Country Australia Device Samsung S9+ Operating System Android 9   My Question or Issue   I have a Spotify Family Premium Subscription and the current S...
  • Guido
  • Spotify Legend
  • 1728 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1728 Views
  • 2 replies
  • 0 likes

Superuser Contribution Aile için premium adres sorunu

PremiumTürkiye My Question or Issue Aile için premium davetiyesi gönderdim eşime ancak adres bilgileri doğr değil diye hata verip duruyor konunun çözümü rica ediyorum. lütfen gerekli yönlendirmeyi yapın.

  • Newbie
  • Premium Türkiye       My Question or Issue  Aile için premium davetiyesi gönderdim eşime ancak adres bilgileri doğr değil diye hata verip duruyor konunun çözümü rica ediyoru...
  • Guido
  • Spotify Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ya revisé mis tarjetas de debito y no me deja suscribir a Spotify Familiar, por qué?

No me deja hacer un pago con tarjeta de debito para suscribirme a Spotify Familiar. Por qué?

  • Newbie
  •     No me deja hacer un pago con tarjeta de debito para suscribirme a Spotify Familiar. Por qué?  
  • Guido
  • Spotify Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 277 Views
  • 1 replies
  • 0 likes

Can't get into Spotify Family

PlanFree/PremiumCountryGermany DeviceSamsung S9Operating SystemAndroid My Question or Issue I tried to get into the Spotify family account of my brother ( same address and family name as my brother ) but I always get a notification, that I can't chan...

  • Casual Listener
  • Plan Free/Premium Country Germany   Device Samsung S9 Operating System Android    My Question or Issue  I tried to get into the Spotify family account of my brother ( s...
  • Maxim
  • Spotify Star
  • 313 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 313 Views
  • 3 replies
  • 0 likes

Deleted from the family plan

PlanPremium for family Country Hong Kong DeviceIphone 7Operating Systemios 12 My Question or Issue My family members were quited and deleted from the family plan. Invitations are sent to them again but they still unable to join the plan.

  • Newbie
  • Plan Premium for family  Country  Hong Kong  Device Iphone 7 Operating System ios 12   My Question or Issue  My family members were quited and deleted from the family...
  • Bittencourt
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 200 Views
  • 1 replies
  • 0 likes

Member Removed from Family Plan

PlanPremium for Family CountryEngland My Question or Issue Hi, I've recently set up a family plan for me, my fiancée and a 3rd account that is purely attached to our Sonos speaker to stop music being paused when one of us is using their spotify accou...

  • Newbie
  •   Plan Premium for Family   Country England     My Question or Issue  Hi,   I've recently set up a family plan for me, my fiancée and a 3rd account that is p...
  • Maxim
  • Spotify Star
  • 442 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 442 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change country I live in

PlanFreeCountryLithuania DeviceiPhone 6, PCOperating SystemiOS, Windows 10 My Question or IssueSo I used to live in UK, and had a spotify premium, I came back to Lithuania to live with my friend and he have spotify family subscription. I canceled min...

  • Newbie
  • ...o Lithuania to live with my friend and he have spotify family subscription. I canceled mine's subscription and he invited me, but apparently my account says I'm still in UK, and I have to purchase p...
  • Daisy
  • Spotify Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 298 Views
  • 1 replies
  • 0 likes

Switching from Premium (via 3rd party) to Premium for Family

PlanPremiumCountry UKDeviceiPhone 6Operating SystemiOS My Question or Issue Hi - I have a Premium subscription taken out with a 3rd party, but want to upgrade to Premium for Family which must be direct with spotify. So I have cancelled my subscriptio...

  • Newbie
  • ...o upgrade to Premium for Family which must be direct with spotify. So I have cancelled my subscription with the third party. But I am still unable to set up the new Family subscription on the website....
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 200 Views
  • 1 replies
  • 0 likes

Student discount with family plan

I recently switched my student account to a family plan and realized I no longer have access to Showtime and Hulu. On my account overview it still says that I am a verified student but I cannot access Hulu and Showtime anymore. Is there a way to cont...

  • Newbie
  • I recently switched my student account to a family plan and realized I no longer have access to Showtime and Hulu. On my account overview it still says that I am a verified student but I cannot a...
  • Billy-J
  • Spotify Star
  • 599 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 599 Views
  • 1 replies
  • 0 likes

Problema no convite

Bom dia, eu demorei a aceitar o convite do meu padrasto pro spotify família e agora ele já reenviou duas vezes e aparece um aviso que não é possível. Moramos no mesmo endereço, preenchi as informações corretamente. O que eu faço? O usuário dele é car...

  • Casual Listener
  • Bom dia, eu demorei a aceitar o convite do meu padrasto pro spotify família e agora ele já reenviou duas vezes e aparece um aviso que não é possível. Moramos no mesmo endereço, preenchi as informaçõe...
  • Bittencourt
  • Spotify Star
  • 318 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 318 Views
  • 3 replies
  • 0 likes

Solved!! Issues with the family premium account

Hello, I do have a problem with the family premium account. I do share an account with my girlfriend. But as she uses my account she can pause/play the music on my phone. Is this correct? Or should she have her own account?

  • Casual Listener
  • Hello, I do have a problem with the family premium account. I do share an account with my girlfriend. But as she uses my account she can pause/play the music on my phone. Is this correct? Or should s...
  • Dennibob
  • Casual Listener
  • 349 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 349 Views
  • 2 replies
  • 0 likes

Starting a new family plan after a year

I opted out from a family plan (was not the owner) in early February 2018 with my roommates and now starting a new family plan. Does that mean that my family and I have to use the previous address that I was associated with or can we use our own addr...

  • Newbie
  • I opted out from a family plan (was not the owner) in early February 2018 with my roommates and now starting a new family plan.  Does that mean that my family and I have to use the p...
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 183 Views
  • 1 replies
  • 0 likes

Family members removed from subscription

PlanPremium Family CountryUK My Question or Issue Hi, For some reason all the family members I had set up on my account have been removed. Why has this happened? These are all family members that live at the same address (wife and kids). I did not re...

  • Newbie
  • Plan Premium Family   Country UK     My Question or Issue   Hi,    For some reason all the family members I had set up on my account have been removed. Why h...
  • Loxer
  • Community Legend
  • 291 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 291 Views
  • 1 replies
  • 1 likes

Solved!! Spotify Premium Family mit 10 Euro Karte

Hallo, ich habe auf der Empfehlung eines Verkäufers um Spotify Premium Family zu Kaufen 2mal eine 10 Euro Spotify Guthabenkarte gekauft, weil es keine 15 Euro Karte gibt bzw.in dem Geschäft nicht. Nun habe ich das Problem, dass ich diese Karten nicht...

  • Newbie
  • Hallo,  ich habe auf der Empfehlung eines Verkäufers um Spotify Premium Family zu Kaufen 2 mal eine 10 Euro Spotify Guthabenkarte gekauft, weil es keine 15 Euro Karte gibt bzw. in dem G...
  • Maxim
  • Spotify Star
  • 957 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 957 Views
  • 1 replies
  • 0 likes

Unable to join Family Premium

I had a Premium account that will expire after a month so I joined a Family Premium Subscription in the middle of my current subscription. When my subscription ended this month, I wasn’t member of the family subscription anymore so I asked for anothe...

  • Newbie
  • I had a Premium account that will expire after a month so I joined a Family Premium Subscription in the middle of my current subscription. When my subscription ended this month, I wasn’t member of t...
  • Loxer
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 210 Views
  • 1 replies
  • 0 likes

FUI EXCLUIDO DO PLANO FAMILIAR DA MINHA ESPOSA????

PlanoFAMILIAR PREMIUMPaís BRASILDispositivo(iPhone 7)Sistema operacional(iOS 12) Minha pergunta ou problema TEMOS UM PLANO FAMILIAR EM CASA, COM ENDEREÇO IGUAL, MORAMOS JUNTOS, ELA É TITULAR E EU FUI EXCLUIDO???? COMO ASSIM???SOLICITO A MUDANÇA PARA ...

  • Newbie
  • Plano FAMILIAR PREMIUM País  BRASIL Dispositivo (iPhone 7) Sistema operacional (iOS 12)   Minha pergunta ou problema  TEMOS UM PLANO FAMILIAR EM CASA, COM ENDEREÇO IGUAL, MOR...
  • Bittencourt
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 202 Views
  • 1 replies
  • 0 likes

Address issue

PlanPremiumCountryFrance DeviceiPhone 7Operating SystemiOS 10 Hi all,My family and I were enrolled in a French Family plan, all living at the same address in France. My father changed his bank account and thus enrolled in a new plan. In the meantime,...

  • Newbie
  • Plan Premium Country France   Device iPhone 7 Operating System iOS 10   Hi all, My family and I were enrolled in a French Family plan, all living at the same address i...
  • Maxim
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 258 Views
  • 1 replies
  • 0 likes

Premium For Family

My wife is the account owner for our premium family plan, it currently is showing her as not enrolled to premium, but I am. It keeps saying we need to update our payment method, but no payment has been attempted or declined payment email received.

  • Newbie
  • My wife is the account owner for our premium family plan, it currently is showing her as not enrolled to premium, but I am. It keeps saying we need to update our payment method, but no payment has b...
  • Bittencourt
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 241 Views
  • 1 replies
  • 0 likes

Problem with my family account

I used to have a family account, I forgot to confirm, so I was kicked out.I join the family by the link once again, but il didn't work anymore, even with a new link.What have I to do to acces my premium account back ?

  • Newbie
  • I used to have a family account, I forgot to confirm, so I was kicked out. I join the family by the link once again, but il didn't work anymore, even with a new link. What have I to do to acces m...
  • Billy-J
  • Spotify Star
  • 400 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 400 Views
  • 3 replies
  • 0 likes

Family subs is not working!

I pay for the family subscription for my mam and dad and myself. It was working fine but now that my mam has the echo and she uses it for music my music turns off. My profile is connected to the echo and not my mams. Can you please help me to correct...

  • Casual Listener
  • I pay for the family subscription for my mam and dad and myself. It was working fine but now that my mam has the echo and she uses it for music my music turns off. My profile is connected to the e...
  • Maxim
  • Spotify Star
  • 296 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 296 Views
  • 3 replies
  • 0 likes