Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremiumCountryNLDeviceAll: macbook, iphone, windowsOperating SystemAllMy Question or IssueIf I log in on any device, it doesn't recognize my family premium membership anymore incl playlists etc. Both accounts use the same gmail address, but it re...
PlanFreeCountryAustriaDevicePC (also different browsers), Smarthone My Question or IssueI got a Premium Family invite. The plan is registered to an Austrian address. After clicking the invite link I enter the correct address manually, however it says...
Hola, quiero contratar el plan familiar y aunque mi domicilio es el mismo que el de toda mi familia actualmente estoy estudiando en la universidad en otra ciudad, por lo que la mayoría del tiempo no está en el domicilio familiar. ¿Es posible aun así ...
PlanFamilyCountryGermanyDeviceDesktop/FirefoxOperating SystemWin 10 64-bit My Question or Issue When I enter my address (it has an irregular house number, 12 1/2), the Desktop website ignores the odd bit (the 1/2) and therefore saves my address incor...
PlanFamily PremiumCountryUKDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueHi, just joined family plan & trying to get members added. I sent a link to my daughter & when we clicked it I mistakenly entered my details. I now get ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
HelloPlan: Spotify for Family, 3 month trial (member account shows "Premium Family")Location: CanadaDevice: Google Assistant Question/Issue:The assistant does not recognize my family member's playlists. He has created a playlist called "Favorites", a...
CanadaMac OSX + Echo Alexa- I have Spotify on my Mac.- My Son have Spotify on his iPhone and sync with Echo-Alexa.When he ask to Alexa to play a song, it stop my music on my Mac then play it's song!If I modify the device, my song stop after 30sec the...
Hi there. I live in Canada and would like to get my family living in the US the Spotify Family plan for Christmas. When I signed up, it wouldn't allow me to get a family plan with US as the country and a Canadian credit card , so I signed up with Can...
PlanSpotify Premium Family CountryIL DevicePC + Android Operating SystemNA My Question or IssueTrying to add a family member to my premium family account.I've put the exact same address for my account as well as my kid's phone (after accepting the in...
PlanPremiumCountryNetherlandsDeviceSamsung Galaxy A50/A8Operating SystemAndroid PieMy Question or IssueMy daughter using her Galaxy A50 wants to use Spotify Connect on a SqueezeBox Radio which is connected to a Logitech Media Server running on a Syno...
PlanFamily PlanCountryNL DevicePC (Win10)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy son became 13 yday and I want to add him to the family plan. It is not possible for him to make an (free) account and then add him...
PlanPremiumCountryUSMy Question or Issue I'm trying to sign up for a Premium Family Plan. The only available offering is a 3 month trial, and then the charge begins. When I try to sign up, I get told that I'm ineligible because I've had a premium tri...
Okay so my friend has me on his family plan on Spotify do you know if theres a way to help my friend pay the subscription without him knowing ?
PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S10+Operating SystemAndroid 10My Question or IssueWhen I opened my Spotify yesterday, it said I had to add a new payment method or my premium would stop working. I've been using Premium for family for...
I am the plan manager but when I log in with my current email it shows me as plan member and has me also listed under a different user name as plan manager, but I cannot recall using a different email to set up....how do I find the email address of t...
How does the existing user join the Family Premium account? Do we (plan manager) send the existing user the Family Link? How do they merge?
PlanFree/PremiumCountryUSADeviceiPhone 8Operating SystemiOS My Question or IssueHi, can all family plan members see and access the Family Plan Manager's (that's me) library and playlists? Can all members contribute to the library? We've spent years s...
Salve, tento di spiegare qual'è il mio problema.lo scorso 12 dicembre ho aderito al piano Premium for Family (da partecipante: il gestore del profilo è un altro familiare) e contestualmente ho disdetto il mio account Premium da 9,99. Tuttavia, il gio...
I have a Family Plan, but I am not the Administrator. I will probably move from here with my wife, who also have another account from this plan. How can I leave this Plan to Other Family Plan keeping the same account for us (keeping playlists, and Ot...