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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131672 Views
  • 32 replies
  • 8 likes
  • 131672 Views
  • 32 replies
  • 8 likes

Premium family member issue

PlanPremiumCountrySlovakiaDeviceDesktop, Laptop, Xiaomi Operating SystemWindows 10, Android One My Question or IssueI would like to ask about issue we had on my Family account. My sister-in-law was added in my family plan. The problem was she was kic...

  • Newbie
  • Plan Premium Country Slovakia Device Desktop, Laptop, Xiaomi  Operating System Windows 10, Android One   My Question or Issue I would like to ask about issue we had on my Family a...
  • OneByBoo
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 270 Views
  • 1 replies
  • 0 likes

Can I get a Google home mini?

PlanPremiumCountryUkDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueWhen i try to claim the home mini, it says "thanks for registering your interest" Have I missed the opportunity to claim mine as a premium family account holde...

  • Newbie
  • ...our interest"   Have I missed the opportunity to claim mine as a premium family account holder?? 
  • Hazziet97
  • Newbie
  • 361 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 361 Views
  • 2 replies
  • 0 likes

Solved!! Está dificil continuar no Spotify - removeram um membro da Família e não consigo retornar!

PlanPremiumCountryBrazilDeviceIphone 6Operating SystemWindows 10 My Question or IssueDepois de desistir de atualizar meu nome no Plano Familiar, agora não consigo RETORNAR com minha esposa que estava HÁ ANOS como membro da Família.Sabendo que não ten...

  • Regular
  • Plan Premium Country Brazil Device Iphone 6 Operating System Windows 10   My Question or Issue Depois de desistir de atualizar meu nome no Plano Familiar, agora não consigo RETORNAR co...
  • Bittencourt
  • Spotify Star
  • 405 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 405 Views
  • 3 replies
  • 0 likes

Superuser Contribution google mini on a family plan

PlanPremium Family PlanCountryUSADevice(iPhone 10 with google assistant and 2 google mini speakersOperating Systemiphone, google assistant My Question or IssueI started with 3 google mini divices and a 30 day trial for Premium. After 1 week, loved it...

  • Visitor
  • Plan Premium Family Plan Country USA Device (iPhone 10 with google assistant and 2 google mini speakers Operating System iphone, google assistant   My Question or Issue I started w...
  • Katerina
  • Spotify Legend
  • 550 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 550 Views
  • 1 replies
  • 0 likes

Google Home for Family Premium not working.

PlanPremium FamilyCountryUnited KingdomDeviceChromeOperating SystemWindows 10 My Question or IssueI upgraded to the family package the other day and invited my family to the account, which worked fine. Although I upgraded, I'm unable to redeem my Goo...

  • Newbie
  • Plan Premium Family Country United Kingdom Device Chrome Operating System Windows 10   My Question or Issue I upgraded to the family package the other day and invited my family to t...
  • levineg
  • Music Fan
  • 271 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 271 Views
  • 1 replies
  • 0 likes

find family members

I have a working family account, with my wife and kids. I would like to share some playlist, but typing the well known "spotify:user:username" does not show anything. How do I share public playlist from my family members?

  • Casual Listener
  • I have a working family account, with my wife and kids. I would like to share some playlist, but typing the well known "spotify:user:username" does not show anything. How do I share public playlist f...
  • tbee
  • Casual Listener
  • 338 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 338 Views
  • 1 replies
  • 0 likes

Family premium plan invitation not working.

So, I have the Family Premium Plan and I added my 4 other family members. Worked fine for the first month, until recently, when I payed the current months subscription, my family members were removed, with no notification what so ever. The thing is, ...

  • Newbie
  • So, I have the Family Premium Plan and I added my 4 other family members. Worked fine for the first month, until recently, when I payed the current months subscription, my family members were r...
  • Bittencourt
  • Spotify Star
  • 440 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 440 Views
  • 3 replies
  • 1 likes

Kostendifferenz Premium zu Family

Hallo,ich würde gerne mein Premium zu Spotify-Family umwandeln.Jetzt habe ich bereits für den Folgemonat Premium bezahlt und ich frage mich nun, ob ich mein Abonnement kündigen soll, damit keine Kostendifferenz besteht, oder ob mir der Differenzbetra...

  • Newbie
  • Hallo, ich würde gerne mein Premium zu Spotify-Family umwandeln. Jetzt habe ich bereits für den Folgemonat Premium bezahlt und ich frage mich nun, ob ich mein Abonnement kündigen soll, damit k...
  • Nico
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 222 Views
  • 1 replies
  • 0 likes

Address Change for Family Premium

Hi, I was astonished that an address change needs the termination of the account. Ok my account is resigned by April 22th (... and paid until April 22th). But I'm wondering... do I have to pay this month twice? Or does my family has to wait a whole m...

  • Newbie
  • ...ay this month twice? Or does my family has to wait a whole month? My intention only was to change the address and then to start a new Spotify contract.   Thank you in advance 🙂   Nicolle
  • alysh89
  • Newbie
  • 378 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 378 Views
  • 1 replies
  • 0 likes

Wechsel von Spotify premium zu Family

Kann man von Spotify Premium auf Spotify Family wechseln wenn Premium noch 6 Monate läuft? Is it possible to switch from Spotify Premium to Spotify Family if Premium abo still works 6 months?

  • Newbie
  • Kann man von Spotify Premium auf Spotify Family wechseln wenn Premium noch 6 Monate läuft?   Is it possible to switch from Spotify Premium to Spotify Family if Premium abo still works 6 months?
  • Maxim
  • Spotify Star
  • 492 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login via browser on smartphone

PlanFreeCountryGermany DeviceHuawei P20 liteOperating SystemAndroid 8.0.0 My Question or IssueI created a premium family account. My girlfriend was able to join. But my father,who also live here in the same place can't. I send him an invitation,but h...

  • Newbie
  • Plan Free Country Germany  Device Huawei P20 lite Operating System Android 8.0.0   My Question or Issue I created a premium family account. My girlfriend was able to join. But m...
  • Peter
  • Spotify Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mitglieder aus Familienabo entfernt

PlanFree/PremiumCountryGermanyOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHallo, Ich habe ein Familien-Abo erstellt und alle eingeladen. Einen Monat hat das auch funktioniert, aber auf einmal wurden alle aus dem Konto ...

  • Visitor
  • Plan Free/Premium Country Germany Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hallo,  Ich habe ein Familien-Abo erstellt und alle eingelade...
  • Peter
  • Spotify Legend
  • 689 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 689 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to setup multiple Google Homes?

PlanPremiumCountryCanadaDeviceMultiple Google Homes My Question or IssueWe have 6 Google Homes (each room). We have Spotify Premium Family plan. How do we set it up so we can play different songs on multiple Google Homes easily?---Netflix is easy; I ...

  • Newbie
  • Plan Premium Country Canada Device Multiple Google Homes   My Question or Issue We have 6 Google Homes (each room).  We have Spotify Premium Family plan.   How do we set i...
  • Peter
  • Spotify Legend
  • 416 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 416 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family Members Cannot Find Public Playlists via Search

Plan: PremiumCountry:USAI'm a premium member with a family plan and several of the public playlists do not show in searches for other family members. TEXTING A LINK IS NOT AN OPTION HEREI'm using one of the licenses to have an independant playlist on...

  • Casual Listener
  • Plan: Premium Country:USA I'm a premium member with a family plan and several of the public playlists do not show in searches for other family members.    TEXTING A LINK IS NOT AN O...
  • Peter
  • Spotify Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 214 Views
  • 1 replies
  • 0 likes

PROBLEMA PLAN FAMILIAR DOMICILIO

Hace aproximadamente un mes nuestra familia de 4 se unió al plan familiar de spotify. Todos vivimos y estamos emparonados en Benavente, Zamora (ESPAÑA), sin embargo por motivos profesionales y de estudios viajamos con frecuencia a Madrid, Santander y...

  • Newbie
  • Hace aproximadamente un mes nuestra familia de 4 se unió al plan familiar de spotify. Todos vivimos y estamos emparonados en Benavente, Zamora (ESPAÑA), sin embargo por motivos profesionales y de est...
  • Bittencourt
  • Spotify Star
  • 445 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 445 Views
  • 1 replies
  • 0 likes

Family Plan Owner Deleted Account

PlanPremiumCountryUSMy Question or IssueThe original owner of the family plan seems to have deleted their account. How do I make sure everyone that was in the plan cancels and we aren't billed. The hope is to open a new family plan on a different acc...

  • Newbie
  • Plan Premium Country US My Question or Issue The original owner of the family plan seems to have deleted their account. How do I make sure everyone that was in the plan cancels and we aren't b...
  • Bittencourt
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 264 Views
  • 1 replies
  • 0 likes

can't invite roommate in my family plan

PlanPremiumCountryFranceDevice(iPad, Oneplus 5, MSI GP63)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I have recently purchased a Premium Family Account with Spotify and I am having issues adding my roomates. Once m...

  • Newbie
  • ...remium Family Account with Spotify and I am having issues adding my roomates. Once my invitation is sent, they can't successfully accept the invite, they are redirected to the spotify subscription page b...
  • Bittencourt
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 301 Views
  • 1 replies
  • 0 likes

Not receiving family invite email

PlanFamily PremiumCountryUK My Question or IssueI've just invited a new member of my family as part of the premium family package and although it says invite has been sent, it is not being received. I have tried resend a few times. Also I have sucees...

  • Casual Listener
  •   Plan Family Premium Country UK   My Question or Issue I've just invited a new member of my family as part of the premium family package and although it says invite has been sent, i...
  • simonburchy
  • Casual Listener
  • 282 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 282 Views
  • 4 replies
  • 0 likes

Family plan, studying overseas

PlanPremiumCountrySingaporeDeviceMobile phone iphone or android phonesOperating System(iOS 10, Android) My Question or IssueI have subscribed to Family Premium, all my family members except my daughter is not able to access this account as she curren...

  • Newbie
  • Plan Premium Country Singapore Device Mobile phone iphone or android phones Operating System (iOS 10, Android)   My Question or Issue I have subscribed to Family Premium, all my family...
  • Brunelicia
  • Community Legend
  • 594 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 594 Views
  • 1 replies
  • 0 likes

Family premium pain!

Help, please! I signed up to family premium today. We have 3 echos and two iPhones. I had the impression I could play music on all devices however if I play music on one then try music on another device the first device cuts off. What do I need to do...

  • Casual Listener
  • Help, please!   I signed up to family premium today.   We have 3 echos and two iPhones.   I had the impression I could play music on all devices however if I play music on one t...
  • tomashu007
  • Regular
  • 462 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 462 Views
  • 4 replies
  • 0 likes