Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82201 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Newbie
62582 Views
26 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198153 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29679 Views
44 replies
4 likes
Hello everybody,Yesterday I try too change premium for family premium spotify take twoo times money from my acount but status of acount is still only premium.How long I must wait till it's change form family premium?
Hello everybody, Yesterday I try too change premium for family premium spotify take twoo times money from my acount but status of acount is still only premium. How long I must wait till it's c...
Moderator
632 Views
1 replies
0 likes
I want to change my family. Can i change it and join the other family immediately. Thanks...
I want to change my family. Can i change it and join the other family immediately. Thanks...
Spotify Legend
440 Views
1 replies
0 likes
I cant seem to find anywhere to start my family plan and add family members??help?? PlanPremiumCountrySouth AfricaDeviceHUwai P20 proOperating SystemWindows 10 My Question or IssueI cant seem to find anywhere to start my family plan and add family me...
I cant seem to find anywhere to start my family plan and add family members?? help?? Plan Premium Country South Africa Device HUwai P20 pro Operating System Windows 10 My Q...
Casual Listener
531 Views
2 replies
0 likes
Germany: In dieser Ausnahmezeit, in der wegen Coronavirus alle zu Hause bleiben sollen, möchte ich einer mir bekannten 5köpfigen Familie fpr zwei Monate oder länger Spotify Family schenken. Aber wie kann ich das machen? Spotify Gutscheine von der Tan...
Germany: In dieser Ausnahmezeit, in der wegen Coronavirus alle zu Hause bleiben sollen, möchte ich einer mir bekannten 5köpfigen Familie fpr zwei Monate oder länger Spotify Family...
Regular
1133 Views
2 replies
0 likes
PlanFamilyCountryUKDeviceOnePlus 7Operating SystemAndroid 10My Question or IssueI have recently upgraded to the family account, so I can get 5 different accounts under one roof. However, if a family member plays Spotify on either the Google Home Mini...
Plan Family Country UK Device OnePlus 7 Operating System Android 10 My Question or Issue I have recently upgraded to the family account, so I can get 5 different accounts under one roof. H...
Moderator
466 Views
1 replies
0 likes
PlanFamily PremiumGermany DeviceLaptop, Galaxy S7, Sonos Play:3Operating SystemWindows 10, Android, Sonos My Question or IssueHello,I was just reading a few posts but I want to address this problem right here. After upgrading to premium family playba...
Plan Family Premium Germany Device Laptop, Galaxy S7, Sonos Play:3 Operating System Windows 10, Android, Sonos My Question or Issue Hello, I was just reading a few posts b...
Moderator
473 Views
1 replies
0 likes
Al momento de registrar el método de pago de mi plan familiar premium se hace un cargo a la tarjeta por un valor menor ($ 14.900 COP) a la cuota mensual ($ 22.900 COP), quisiera saber a que corresponde dicho cargo y si es reembolsable al momento de p...
Al momento de registrar el método de pago de mi plan familiar premium se hace un cargo a la tarjeta por un valor menor ($ 14.900 COP) a la cuota mensual ($ 22.900 COP), quisiera saber a que correspon...
Moderator
508 Views
1 replies
0 likes
PlanFree/PremiumCountryPhilippinesDeviceVivo 1610Operating SystemFuntouch OS My Question or IssueI'm using GCash's Virtual Pay, tried buying the subscription but it always said "Payment failed". I have sufficient balance on my account, already tried ...
...onth because i was home quarantined because of COVID -19 so my subscription was revoked. And now, I'm trying to buy Family Premium but it don't work. Please help, I need music for the quarantine. Thank Y...
Spotify Legend
4515 Views
5 replies
0 likes
I have two kid profiles on my premium family account, and they each listen on their own respective phones. However, the playback from one profile "leaks" to the other phone, which means that one can control the other one's playback, and they cannot l...
I have two kid profiles on my premium family account, and they each listen on their own respective phones. However, the playback from one profile "leaks" to the other phone, which means that one c...
Casual Listener
448 Views
1 replies
0 likes
I started with Spotify free. Almost 1 week ago I paid for 1 Year premium. (A few days before the end of my free period) At the moment my account still shows ‘Free’ and I still can’t use premium. My next payment shows I have to pay 10 euro next week. ...
I started with Spotify free. Almost 1 week ago I paid for 1 Year premium. (A few days before the end of my free period) At the moment my account still shows ‘Free’ and I still can’t use premium. My n...
Moderator
523 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceIphone 6plusOperating SystemiOS 12My Question or IssueI was invited to join spotify premium family. Looking ahead to be a year I join the family package. I do not know whether after the expiration of the period of one year, ...
Plan Premium Country US Device Iphone 6plus Operating System iOS 12 My Question or Issue I was invited to join spotify premium family. Looking ahead to be a year I join the family package. I...
Moderator
485 Views
1 replies
0 likes
Hello I have a premium family subscription and I sent an invite to my son but when we go to create an account for him we are stuck in an endless loop trying to prove that he is not a robot. I have tried creating an account on several different comput...
Hello I have a premium family subscription and I sent an invite to my son but when we go to create an account for him we are stuck in an endless loop trying to prove that he is not a robot.&n...
Roadie
505 Views
1 replies
0 likes
PlanPremium FamilyCountryCanadaDeviceSamsung s10 +Operating SystemAndroid My Question or IssueI have a Premium Family subscription, and I've been charged twice in a month since October (the payments are every 13th and 23rd). That was confirmed by my ...
Plan Premium Family Country Canada Device Samsung s10 + Operating System Android My Question or Issue I have a Premium Family subscription, and I've been charged twice in a m...
Spotify Legend
528 Views
1 replies
0 likes
PlanFamily Premium (trying to join-- for now I'm still on the free account)CountryFranceDeviceHuawei Y6 2017 / Asus TP201SA / a variety of other computers (I tried from every computer we had at home...)Operating SystemAndroid / Windows 10 My Question...
Plan Family Premium (trying to join-- for now I'm still on the free account) Country France Device Huawei Y6 2017 / Asus TP201SA / a variety of other computers (I tried from every computer we h...
Casual Listener
1169 Views
4 replies
1 likes
PlanPremium FamilyCountryBelgium. My Question or IssueWe want the Premium Family, since we live at one address. But my parents are currently on vacation in Spain. Is it still possible to activate it while they're there? Thanks in advance! Ynias
Plan Premium Family Country Belgium. My Question or Issue We want the Premium Family, since we live at one address. But my parents are currently on vacation in Spain. Is it still p...
Roadie
570 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueKartımdan dün para çekilmiş 26.99tl ve iade almak istiyorum premium'u iptal ettim
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Kartımd...
Moderator
1268 Views
7 replies
0 likes
Many families find themselves in unusual circumstances because of Covid-19, including families separated physically but wanting to be closer together. Now would be a fine time to suspend the (generally sensible) "under the same room" restriction for ...
Many families find themselves in unusual circumstances because of Covid-19, including families separated physically but wanting to be closer together. Now would be a fine time to suspend the (g...
Spotify Legend
809 Views
1 replies
4 likes
PlanPremiumCountryBrazil DeviceMoto G7 Operating SystemAndroid 9 My Question or IssueWhen a member of my family, which lives with me, try to accept the invitation and fill out the address, Spotify returns that the address is no equals my address, but...
Plan Premium Country Brazil Device Moto G7 Operating System Android 9 My Question or Issue When a member of my family, which lives with me, try to accept the i...
Roadie
648 Views
1 replies
0 likes
Does anyone know how I can find out what the username details is of my daughter on our family premium plan? I have logged in and can see that she is on our account but I dont know her username and she cant log in.Any ideas?
Does anyone know how I can find out what the username details is of my daughter on our family premium plan? I have logged in and can see that she is on our account but I dont know her u...
Roadie
874 Views
5 replies
0 likes
I had a premium account for student (my billing date was 12.day and i paid for 3.month)Today, i started family plan. My new billing date is 4.04 now but also full charged But i am just only use family plan for a 14 days (from 20.03 to 4.04 ) Why i pa...
I had a premium account for student (my billing date was 12.day and i paid for 3.month)Today, i started family plan. My new billing date is 4.04 now but also full charged But i am just only use family...
Roadie
803 Views
1 replies
0 likes
