Added member on premium and says she is address but her premium isn’t working

[Tineae]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Tineae]

I added her and it says she is added but premium is not working. She logged off and in again. I deleted her then re added her and it still doesn’t work

[Xenia]

Hey there @Tineae,

Thanks for reaching out in the Community! No worries - we're here to help 🙂

If you successfully added a member to your Family Plan but they still cannot see their Premium features, we'd recommend following the steps in this support article.

In case you need help with verifying your Premium Family address, you can check out this Spotify Answer.

Hope this info is useful. Give us a shout if there's anything else you need help with!