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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82861 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Newbie
63633 Views
31 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198890 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30031 Views
44 replies
4 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy teenager is unable to access our family plan because it says his location is in another co...
...eenager is unable to access our family plan because it says his location is in another country. My other family members have not had a problem.
Moderator
1057 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I cannot join my sister's Spotify Family account. The message that always pops up is t...
...ello, I cannot join my sister's Spotify Family account. The message that always pops up is that I am trying to join from abroad and hence I cannot proceed. However, I have moved from other c...
Roadie
481 Views
1 replies
0 likes
i recently upgraded to family premium at the beginning of the month and the new fee has been charged from my account; but for some reason I’ve also been charged for premium this month as well? I thought that seeing as I had upgraded before my regular...
i recently upgraded to family premium at the beginning of the month and the new fee has been charged from my account; but for some reason I’ve also been charged for premium this month as well? I t...
Moderator
520 Views
1 replies
0 likes
I've purchased a one year Premium Family, I've payed it and now when I go to https://www.spotify.com/it/account/family/the page is stucked on the load page. I disconnected every account/device and tried again but nothing changed.
I've purchased a one year Premium Family, I've payed it and now when I go to https://www.spotify.com/it/account/family/ the page is stucked on the load page. I disconnected every account/d...
Regular
2309 Views
10 replies
1 likes
PlanFamily PlanCountryFrom Hong Kong to Britain My Question or IssueSo we have a family plan subscribed, and we currently reside in Hong Kong. However, if the host of the plan plans to move to Britain for some time, will we still have access to the p...
Plan Family Plan Country From Hong Kong to Britain My Question or Issue So we have a family plan subscribed, and we currently reside in Hong Kong. However, if the host o...
Roadie
439 Views
1 replies
0 likes
I would like to know, if I was to cancel our Spotify Premium plan for a month or two, and resubscribed late, would all members retain their playlists, saved albums etc.?PlanPremium FamilyCountryUK
I would like to know, if I was to cancel our Spotify Premium plan for a month or two, and resubscribed late, would all members retain their playlists, saved albums etc.? Plan Premium Family C...
Roadie
808 Views
1 replies
0 likes
PlanPremium Family TrialCountry Device(Motorola Moto X PlayOperating SystemAndroid nougat My Question or IssueI can't download songs even though podcasts can be.
Plan Premium Family Trial Country Device (Motorola Moto X Play Operating System Android nougat My Question or Issue I can't download songs even though podcasts can be.
Casual Listener
787 Views
2 replies
0 likes
Hi I am a Premium Family member for years now and since recently, I get my current podcast interrupted by **bleep** Dutch ads (I am a Dutch speaking Belgian citizen so it's the right language though). In concreto: I have with the Google talks that Ry...
Hi I am a Premium Family member for years now and since recently, I get my current podcast interrupted by **bleep** Dutch ads (I am a Dutch speaking Belgian citizen so it's the right l...
Roadie
574 Views
1 replies
0 likes
I use Shadow PC, is this going to be okay? Technically I am at my address but its a cloud PC so the computer is in a different location.
I use Shadow PC, is this going to be okay? Technically I am at my address but its a cloud PC so the computer is in a different location.
Roadie
710 Views
1 replies
0 likes
PlanPremium My Question or IssueWe are residents of the USA and that's where I setup my Premium account. Now we are travelling in Malaysia, we are all in the same house, and want to setup Premium for Family for my wife and two kids (12+). None of the...
...etup Premium for Family for my wife and two kids (12+). None of them have a Spotify account yet. Sending the invite to my wife worked fine; she created her Spotify account using Facebook and w...
Visitor
9016 Views
2 replies
0 likes
HELP PLEASEEEEEPlanPremiumDevice(Samsung Galaxy s7, iPad, Windows10) My Question or IssueI HAVE TURNED ON THE FILTER TO EXCLUDE SONGS WITH EXPLICIT CONTENT BUT SOME OF THEM KEEP PLAYING... WHAT CAN I DO?I CAN ONLY FIND THE REPORT BUTTON ON MY PHONE A...
HELP PLEASEEEEE Plan Premium Device (Samsung Galaxy s7, iPad, Windows10) My Question or Issue I HAVE TURNED ON THE FILTER TO EXCLUDE SONGS WITH EXPLICIT CONTENT BUT SOME OF THEM KEEP PL...
Spotify Legend
2705 Views
6 replies
1 likes
Me and my family have a spotify premium spotify subscription. Since today it is not working on my account but for every other family member. I did not got kicked out or banned, it is just not working. Thanks for your help
Me and my family have a spotify premium spotify subscription. Since today it is not working on my account but for every other family member. I did not got kicked out or banned, it is just not w...
Spotify Legend
608 Views
1 replies
0 likes
PlanPremium FamilyCountryGermanyDeviceFairphone 3, open webplayerOperating SystemAndroid Oreo, Windows 10 My Question or IssueDear Community, since 2 weeks my spotify is playing strange songs that I've never played before. No matter which playlist I'...
Plan Premium Family Country Germany Device Fairphone 3, open webplayer Operating System Android Oreo, Windows 10 My Question or Issue Dear Community, since 2 weeks my s...
Spotify Legend
565 Views
1 replies
0 likes
Hi all, I am having issues adding my daughter to the Spotify Family plan. My situation is a bit complicated: We live in France, but I travel a lot to Tunisia for work. We are currently stuck in Tunisia due to the COVID-19 travel restrictions. Now, wh...
Hi all, I am having issues adding my daughter to the Spotify Family plan. My situation is a bit complicated: We live in France, but I travel a lot to Tunisia for work. We are currently s...
Roadie
886 Views
1 replies
1 likes
PlanPremium FamilyCountryGermany DeviceSonos, 2 iPhones XR/8Operating System(iOS 13 My Question or IssueWe are 2 people using the Spotify premium family account and at home we have a Sonos system with 6 speakers in different rooms. Problem: when one ...
Plan Premium Family Country Germany Device Sonos, 2 iPhones XR/8 Operating System (iOS 13 My Question or Issue We are 2 people using the Spotify premium family account and at h...
Moderator
654 Views
1 replies
0 likes
I have tried to watch different videos on how to change my playlist cover photos. I want to know why it won't work on my Chromebook. I have the app downloaded on my computer but it still will not work. There is no edit sign.
I have tried to watch different videos on how to change my playlist cover photos. I want to know why it won't work on my Chromebook. I have the app downloaded on my computer but it still will not wor...
Moderator
12949 Views
1 replies
70 likes
Is the 60 day offer only for individuals ? I keep ads for 60 days but it only shows 30 when I log in, I’d like to get to get family for 60 days, I’m in Australia.
Is the 60 day offer only for individuals ? I keep ads for 60 days but it only shows 30 when I log in, I’d like to get to get family for 60 days, I’m in Australia.
Moderator
482 Views
1 replies
0 likes
I haveSpotify premium for family. When using my iPhone to play my playlists my only option is shuffle play unless I select the first song and go from there. The play button for the playlist is shuffle only. Is this normal? Why can’t I just play witho...
I haveSpotify premium for family. When using my iPhone to play my playlists my only option is shuffle play unless I select the first song and go from there. The play button for the playlist i...
Moderator
481 Views
1 replies
0 likes
Ich habe heute Spotify Premium auf Premium Family geändert.Bei meinem Sohn hat es funktioniert.Bei Frau und Tochter habe ich ein seltsames Problem. Für meine Tochter habeich eine neue Mailadresse registriert und wir haben ihren alten, kostenlosenSpot...
Ich habe heute Spotify Premium auf Premium Family geändert. Bei meinem Sohn hat es funktioniert. Bei Frau und Tochter habe ich ein seltsames Problem. Für meine Tochter habe ich eine neue M...
Spotify Legend
1078 Views
3 replies
0 likes
I purchased a premium family plan in India but after changing my location to Canada and then trying to add my wife onto the family plan, I’m not allowed to add her. Anyone has any clue on what I’ve got to do to make this work. I’ve followed the instr...
I purchased a premium family plan in India but after changing my location to Canada and then trying to add my wife onto the family plan, I’m not allowed to add her. Anyone has any clue on what I’ve g...
Moderator
1159 Views
3 replies
0 likes
