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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremiumCountryAustralia DeviceiPhone XS Operating SystemiOS 12 My Question or IssueWhen accessing family playlist none of my music is included. I’m still listed as a member of the group. If I toggle off all members of the family except me, no mus...
PlanPremium (Family)CountryScotland, United Kingdom DeviceIphone 7Operating SystemiOS 10 My Question or IssueWhy am I unable to listen to music at the same time as someone else even though I have Family Plan, I have also followed all the instructions...
PlanPremium, switched to family, then billed again at premiumCountryUSADeviceMultiple, not an issueOperating SystemAndroid, not an issue Ill do a timelineSigned up my son for spotify using my email Changed bank info so was dropped from spotify for no...
PlanPremium FamilyCountryUK DevicePixel 3XL and PCOperating SystemAndroid Q and Windows 10 My Question or IssueI am confused why I am getting adverts while listening to podcasts and I know they are not embedded because most of the time they are in Ge...
Heres the tip Organizers of Spotify I as the parent provide for my 20yr old Dependent Student studying in another State of Australia because we had no option - she is fully funded by this Family and resides at this address as her home address when sh...
PlanPremiumCountryU.S.DeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI received e-mail this morning indicating that the T&Cs for the Family plan have changed, with this as one of the changes:We have updated the information on eligi...
Plan: Premium for familyCountry: Netherlands Device: Phones: iPhone 7, Samsung galaxy s9+ Laptops: Lenovo x1 extreme, Lenovo T430)Operating System(Windows 10, Android version 9, IOS 12.4.1) My Question or IssueI own a premium for family account and w...
Me and my sister are currently enrolled in college, and we have been using my family's family plan. While our residential address is still the same, we live in dorms for 4-5 month periods of time. Given that, for most part of the year, we are not res...
PlanPremium for FamilyCountryPhilippinesDeviceMoto X4Operating SystemAndroid Pie My Question or Issue: I'm pleased that you finally decided to make changes to the T&C's of your Premium for Family Plan by allowing us plan holders to change/update the ...
When I attempt to add my address, and hit save, it changes both my city and zip code to incorrect location!
I turned on the explicit music control for my son's account, and then turned it back off, and his music is still unavailable. He has force closed the app and uninstalled and reinstalled the app on a iPhone 7.Any help would be appreciated.
PlanPremium FamilyCountryCanadaDeviceiPhone 5s and ASUS LaptopOperating SystemiPhone: 12.4.1Laptop: Windows 10 My Question or IssueTrying to input the Premium Family home address and it keeps saying "We couldn't find that address. Please try again."I...
Hi, I try to add a new familly member and set my home address. It always fails! It's the right address, copy/past from Google Map result search! It's always said: "We couldn’t find that address. Please try again."
Plan: Premium familyusa Device: iphone x Operating System: iOS 10 i accidentally deleted my wife’s account and now i can’t add it again. when i go to manage members there’s only an option to send a link. i send her the link but it doesn’t work for he...
PlanPremium for FamilyCountryUSA My Question or IssueA member on our family plan is no longer at our address. They want to start their own account, but want to keep their playlists. How do they transfer their playlists to their new account?
I read that when I move to another country I have to create another account. Though I find awful this behaviour, I dont have another option, so I have to live with that.Two questions: 1. What happens to my playlists once I cancel my original premium ...
Hola,Escribo desde España. Mi situación personal es de divorciado con custodia compartida. Mis dos hijas viven a medias con su madre y conmigo aunque en su DNI, la dirección que aparece es la de su madre. Y para liar la cosa, mi hija mayor estudia en...
Hi, I upgraded to the Family Account and can‘t invite the other members. I accept the invitation and it shows a code in the email, but when I press accept, nothing happens and it stays in the invitation sending mode. What can I do? Please help! Thank...
Hi!First of all, sorry for my bad english, I'm not that good at it.Today I tried to delete one account from one of my members in my plan, but when I clicked on his account (or his name) the page sent me to an Error 404 page, because of that I cannot ...