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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20277 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179358 Views
32 replies
9 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
499 Views
2 replies
0 likes
My mom lives next door. We both have Spotify premium. We both have Google homes. Both Spotify, Google and internet are separate accounts. If I ask my Google home to "play some music on Spotify" , it will play her playlist. If I ask it to play somethi...
My mom lives next door. We both have Spotify premium. We both have Google homes. Both Spotify, Google and internet are separate accounts. If I ask my Google home to "play some...
Moderator
360 Views
1 replies
0 likes
PlanPremiumCountryFinland DeviceAllOperating SystemWindows My Question or IssueLink www.spotify.com/account/family for adding family members does not work, despite I have subscribed Family Premium account.
Plan Premium Country Finland Device All Operating System Windows My Question or Issue Link www.spotify.com/account/family for adding family members does not work, d...
Newbie
1374 Views
6 replies
1 likes
Is there are way to limit the daily use of Spotify Kids? The limitation of "Google family link" does not work, because there is no interaction when the Spotify Kids App is playing
Is there are way to limit the daily use of Spotify Kids? The limitation of "Google family link" does not work, because there is no interaction when the Spotify Kids App is playing
Spotify Star
707 Views
1 replies
0 likes
I have a Premium Family subscription in Australia. I'm offended to find my Home page defaced with "In Solidarity: Black Lives Matter" - and since I'm paying, I want to have the option to remove this propaganda! Black Lives Matter is a socialist group...
I have a Premium Family subscription in Australia. I'm offended to find my Home page defaced with "In Solidarity: Black Lives Matter" - and since I'm paying, I want to have the option to r...
343 Views
0 replies
0 likes
Hi, this is kind of a difficult topic to talk about for me but if I don't do anything, I'll have serious trouble, so here goes. I created a Family Plan for me and my roommates in order to all have Premium together, since my friends couldn't afford it...
Hi, this is kind of a difficult topic to talk about for me but if I don't do anything, I'll have serious trouble, so here goes. I created a Family Plan for me and my roommates in order to a...
Spotify Star
688 Views
2 replies
0 likes
Loving the kids app, thank you for that. Might be just me but it does not seem to be able to pass the music over to as many devices as the normal Spotify app. It can certainly play music on BT speakers but can't send the music to any Sonos device in ...
Loving the kids app, thank you for that. Might be just me but it does not seem to be able to pass the music over to as many devices as the normal Spotify app. It can certainly play ...
Spotify Legend
4144 Views
1 replies
6 likes
PlanPremium Family PlanCountryPhilippinesDevice(OnePlus 6, Galaxy S7, Desktop)Operating System(Android 10, Android Oreo, Windows 10) My Question or IssueI subscribed to Spotify's Premium Family Plan using my new MCO Visa Card. The currency in use is ...
Plan Premium Family Plan Country Philippines Device (OnePlus 6, Galaxy S7, Desktop) Operating System (Android 10, Android Oreo, Windows 10) My Question or Issue I subscribed t...
Roadie
1403 Views
1 replies
0 likes
I pay for premium for students and I switched over to spotify family. will I still be charged for the rest of the student premium term or does it automatically stop the payments
I pay for premium for students and I switched over to spotify family. will I still be charged for the rest of the student premium term or does it automatically stop the payments
Roadie
494 Views
1 replies
0 likes
I previously had a Premium account which has used to login to multiple devices. I have upgraded to Premium Family and now have 3 accounts including my own account which is setup as the manager. My wife has signed in to her new account on her phone an...
I previously had a Premium account which has used to login to multiple devices. I have upgraded to Premium Family and now have 3 accounts including my own account which is setup as the manager.&n...
Casual Listener
534 Views
2 replies
0 likes
PlanSpotify FamilyCountryDenmarkDeviceiPad/iPhone Operating SystemLatest iOS. My Question or IssueI just upgraded to Spotify Premium and entered my current address in Denmark. I sent the link to my partner, who is right next to me, who entered the sa...
Plan Spotify Family Country Denmark Device iPad/iPhone Operating System Latest iOS. My Question or Issue I just upgraded to Spotify Premium and entered my current address in D...
Moderator
4902 Views
2 replies
0 likes
PlanFamily PremiumCountrySwitzerland My Question or IssueWith none of our accounts, we're able to listen to audio books ("hörbücher") like this here (on any device):https://open.spotify.com/playlist/4ZHMIQL6QYJND3BZHO1srn Clicking on the play button ...
Plan Family Premium Country Switzerland My Question or Issue With none of our accounts, we're able to listen to audio books ("hörbücher") like this here (on any device): https://o...
Spotify Legend
4696 Views
3 replies
0 likes
PlanPremium Family PlanCountryAT (Austria)DeviceGalaxy Tab, Iphone 5, Lenovo LaptopOperating SystemiOS 10, Android, Windows 10 My Question or IssueIs it possible for my daughter to log in to the Full version of Spotify to make some changes in her Pla...
Plan Premium Family Plan Country AT (Austria) Device Galaxy Tab, Iphone 5, Lenovo Laptop Operating System iOS 10, Android, Windows 10 My Question or Issue Is it possible for my d...
Roadie
445 Views
1 replies
0 likes
PlanPremium for FamilyCountryPhilippinesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm a retired person with seven children and 20 grandchildren in different ag...
Plan Premium for Family Country Philippines Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or I...
Casual Listener
783 Views
2 replies
1 likes
Please give us a real step by step page with instructions on how to add members - this is CRAZY - Why is it so difficult? My Question or Issue
Please give us a real step by step page with instructions on how to add members - this is CRAZY - Why is it so difficult? My Question or Issue
Moderator
2030 Views
5 replies
1 likes
PlanPremium FamilyCountry Deviceiphone XOperating System My Question or IssueWe can only play one device under our Family Plan. This has been a perpetual and frustrating issue. If one device is playing, it will get kicked off as soon as a second devi...
Plan Premium Family Country Device iphone X Operating System My Question or Issue We can only play one device under our Family Plan. This has been a p...
Moderator
498 Views
1 replies
0 likes
Plan - Premium for FamilyCountry - Australia My Question or IssueI have Premium for Family with 3 members.Adding my son is not working.I sent him an invite. He clicks Accept Invite, at the next screen he is asked to log in, he tries to use his @hotma...
Plan - Premium for Family Country - Australia My Question or Issue I have Premium for Family with 3 members. Adding my son is not working. I sent him an invite. He clicks A...
Moderator
621 Views
1 replies
0 likes
I wish to use spotify for my son´s lullabies for bed while being able to listen to my own music as well, and therefore subscribed to the premium family plan. how can i create an account for him without having an email-adress, as mine is already regis...
I wish to use spotify for my son´s lullabies for bed while being able to listen to my own music as well, and therefore subscribed to the premium family plan. how can i create an account for h...
Casual Listener
509 Views
2 replies
0 likes
I purchased a premium family plan in India but after changing my location to Canada and then trying to add my wife onto the family plan, I’m not allowed to add her. Anyone has any clue on what I’ve got to do to make this work. I’ve followed the instr...
I purchased a premium family plan in India but after changing my location to Canada and then trying to add my wife onto the family plan, I’m not allowed to add her. Anyone has any clue on what I’ve g...
Moderator
1049 Views
3 replies
0 likes
Hi, My wife (iPhone) and me (Android) do not have access to the family mix. We tried all the knowledge base articles and reinstalled the app.When we go here: https://www.spotify.com/nl/account/family/ the page loads perpetually (3 dots ...) Can you f...
Hi, My wife (iPhone) and me (Android) do not have access to the family mix. We tried all the knowledge base articles and reinstalled the app. When we go here: https://www.spotify.com/n...
Spotify Legend
799 Views
1 replies
0 likes
