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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 139606 Views
  • 32 replies
  • 8 likes
  • 139606 Views
  • 32 replies
  • 8 likes

Listening on another Device

I subscribe to Premium Family. We have three accounts under this membership. Yesterday, my son was listening to Spotify on wi-fi and was kicked out, indicating that someone was listening on another device. Is it possible for the other family member t...

  • Newbie
  • I subscribe to Premium Family. We have three accounts under this membership. Yesterday, my son was listening to Spotify on wi-fi and was kicked out, indicating that someone was listening on another d...
  • OneByBoo
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 237 Views
  • 1 replies
  • 0 likes

Family Plan Not Working

PlanFreeCountryMalaysia Device(iPad)Operating System(iOS 10My Question or Issue:My brother added me and my sister to his new Spotify premium family account but we are not able to join. If proof is need that we live in the same house, please let me kn...

  • Newbie
  •   Plan Free Country Malaysia  Device (iPad) Operating System (iOS 10 My Question or Issue: My brother added me and my sister to his new Spotify premium family account but we are n...
  • OneByBoo
  • Roadie
  • 252 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 252 Views
  • 1 replies
  • 0 likes

No Google Home Mini Email (been a month)

PlanPremium for FamilyCountryAustraliaDeviceSamsung S5, Samsung A8 (2018), Acer ChromebookOperating SystemAndroid, Chrome My Question or IssueI read late-ish last year that Spotify had teamed up with Google and was giving Premium for Family users a G...

  • Newbie
  •   Plan Premium for Family Country Australia Device Samsung S5, Samsung A8 (2018), Acer Chromebook Operating System Android, Chrome   My Question or Issue I read late-ish last y...
  • Jᴀᴄᴋ
  • Roadie
  • 479 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 479 Views
  • 1 replies
  • 0 likes

Spotify Family Plan Explicit Content Control

PlanFamilyCountryUnited States of AmericaDeviceAllOperating SystemAll My Question or IssueI appreciate the half-hearted workaround you've come up with to help combat explicit lyrics, but that's all it is; it's not a solution.Having to physically go t...

  • Newbie
  • Plan Family Country United States of America Device All Operating System All   My Question or Issue I appreciate the half-hearted workaround you've come up with to help combat e...
  • Jᴀᴄᴋ
  • Roadie
  • 521 Views
  • 1 replies
  • 4 likes
  • Premium for Family
  • 521 Views
  • 1 replies
  • 4 likes

Solved!! Spotify Family Familienmitglied einladen

Hallo,wie kann ich Familienmitglieder einladen?Ich finde nirgendswo einen Button dazu.Wo kann ich erkennen, welche Famileienmitglieder im Abo sind?Ich finde überhaupt keine Möglichkeit die Familenmitglieder zu verwalten.Ich habe nur die Option das Fa...

  • Casual Listener
  • Hallo, wie kann ich Familienmitglieder einladen? Ich finde nirgendswo einen Button dazu. Wo kann ich erkennen, welche Famileienmitglieder im Abo sind? Ich finde überhaupt keine Möglichkeit die Fa...
  • ListenToGlobal
  • Composer
  • 265493 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 265493 Views
  • 3 replies
  • 0 likes

Wrong premium expiration date in profile

Plan Premium for family US Hello a few days ago i buy Premium for family for a one year, but when i enter in my accout i see wrong expiration date. [snip - Community Moderator edit]

  • Newbie
  • Plan Premium for family US   Hello a few days ago i buy Premium for family for a one year, but when i enter in my accout i see wrong expiration date.   [snip - C...
  • OneByBoo
  • Roadie
  • 578 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 578 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family unable to listen on two different devices

PlanPremiumCountryUkDevice(iPhone 8Operating System(iOS 12.3 My Question or IssueI have premium family for myself and my husband but we are unable to both listen to our individual playlists at the same time. It tells me I am listening to his phone an...

  • Newbie
  • Plan Premium Country Uk Device (iPhone 8 Operating System (iOS 12.3   My Question or Issue I have premium family for myself and my husband but we are unable to both listen to our i...
  • Katerina
  • Spotify Legend
  • 302 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 302 Views
  • 1 replies
  • 1 likes

Superuser Contribution Hello, I have a premium family plan, and one of my accounts can not change the music, whenever he wa

Hello, I have a premium family plan, and one of my accounts can not change the music, whenever he wants

  • Newbie
  • Hello, I have a premium family plan, and one of my accounts can not change the music, whenever he wants
  • Katerina
  • Spotify Legend
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change my country

Hello, I changed my spotify subscription to a family subscription. However, my family members can't join my plan since my account is a US account. The page describing how to change my country is outdated. How can I change my account from a US account...

  • Newbie
  • Hello, I changed my spotify subscription to a family subscription. However, my family members can't join my plan since my account is a US account. The page describing how to change my country is o...
  • Katerina
  • Spotify Legend
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

My sister suddenly lost access to her spotify premium account and she's on my family plan. We've tried writing our address several times but it's not working. How can she regain access to her account.

  • Casual Listener
  • My sister suddenly lost access to her spotify premium account and she's on my family plan. We've tried writing our address several times but it's not working. How can she regain access to her a...
  • Katerina
  • Spotify Legend
  • 980 Views
  • 1 replies
  • 0 likes
  • 980 Views
  • 1 replies
  • 0 likes

switch the family premium

i was living with my boyfriend and we had a family premium together after we broke up i went back home so my family got a family premium e few days ago de payment was kicked out and we had to renew it but now i can‘t be a member of the premium anymor...

  • Casual Listener
  • i was living with my boyfriend and we had a family premium together after we broke up i went back home so my family got a family premium e few days ago de payment was kicked out and we had to renew i...
  • sina123
  • Casual Listener
  • 1481 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1481 Views
  • 2 replies
  • 0 likes

I can't join the Spotify Premium for family

Sorry for my bad english.I put word by word the same adress that the headline and when I summit the invitation, the answer is the same "it wasnt possible to join your familiar plan", I read that a lot of people are having the same problem, so please ...

  • Casual Listener
  • Sorry for my bad english. I put word by word the same adress that the headline and when I summit the invitation, the answer is the same "it wasnt possible to join your familiar plan", I read that ...
  • blackout-style
  • Casual Listener
  • 3491 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 3491 Views
  • 3 replies
  • 0 likes

Spotify started playing on another device

PlanPremium for FamilyCountry DeviceGoogle HomeOperating SystemiOS 10, My Question or IssueMy Google Home stops playing music saying that Spotify started playing on another device. It is only my wife, son and I on our plan and none of us are playing ...

  • Casual Listener
  • Plan Premium for Family Country   Device Google Home Operating System iOS 10,   My Question or Issue My Google Home stops playing music saying that Spotify started playing on a...
  • ronhoov
  • Casual Listener
  • 915 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 915 Views
  • 2 replies
  • 0 likes

The wrong address was submitted

Hello, So I was just about to join our family Spotify account on my new address, but I accidentally wrote the wrong address, because of the autofulfil function there is in Google Chrome. I did not notice, because, at the time, it was only a few weeks...

  • Casual Listener
  • Hello,   So I was just about to join our family Spotify account on my new address, but I accidentally wrote the wrong address, because of the autofulfil function there is in Google Chrome. I d...
  • Billy-J
  • Spotify Star
  • 853 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 853 Views
  • 4 replies
  • 0 likes

Superuser Contribution No puedo meter a mi familia a mi cuenta Spotify premium

Necesito ayuda en mi cuenta premium tenía a mi esposa que obvio vivo con ella por una razón que no se Spotify la saco de mi cuenta. Y no puedo meterla de nuevo le mando la invitación y cuando llena los datos le contestan que no pueden corroborar que ...

  • Newbie
  • Necesito ayuda  en mi cuenta premium tenía a mi esposa  que obvio vivo con ella  por una razón que no se Spotify la saco de mi cuenta. Y no puedo meterla de nuevo  le mando la i...
  • Jemi
  • Spotify Legend
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar premium

Se niega a darme el plan familiar premium a razón de que supuestamente ya soy miembro de este u otro plan familiar y en verdad no lo soy, me exaspera. Ayuda por favor.

  • Newbie
  • Se niega a darme el plan familiar premium a razón de que supuestamente ya soy miembro de este u otro plan familiar y en verdad no lo soy, me exaspera. Ayuda por favor.
  • Jemi
  • Spotify Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution PROBLEMAS PARA ACCEDER A PREMIUM

MI PAPA CONTROLA LA CUENTA PREMIUM Y ME INVITO PERO CUANDO COMPLETO MIS DATOS DICE QUE NO RESIDO EN EL MISMO LUGAR QUE ÉL, PERO SI LO HAGO, Y YA HE INTENTADO VARIAS VECES Y ME SALE LO MISMO, ESPERO QUE PUEDAN SOLUCIONAR ESTO PRONTO.

  • Casual Listener
  • MI PAPA CONTROLA LA CUENTA PREMIUM Y ME INVITO PERO CUANDO COMPLETO MIS DATOS DICE QUE NO RESIDO EN EL MISMO LUGAR QUE ÉL, PERO SI LO HAGO, Y YA HE INTENTADO VARIAS VECES Y ME SALE LO MISMO, ESPERO Q...
  • Jemi
  • Spotify Legend
  • 632 Views
  • 1 replies
  • 0 likes
  • 632 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify familiar premium

Tengo mi código de invitación familiar pero no sé dónde ingresarlo para enlazarme con la cuenta de mi esposo.En mi cuenta me aparece "suscripción gratis" y no sé cómo enlazarlo al premiumGraciasSaludos

  • Newbie
  • Tengo mi código de invitación familiar pero no sé dónde ingresarlo para enlazarme con la cuenta de mi esposo. En mi cuenta me aparece "suscripción gratis" y no sé cómo enlazarlo al premium Grac...
  • Jemi
  • Spotify Legend
  • 1268 Views
  • 1 replies
  • 0 likes
  • 1268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Claiming google home mini in UK

PlanPremium for familyCountryUKDeviceDell laptopOperating Systemwindows 10 My Question or IssueFollowing advice online, I click on the following link to register for the offer:https://www.spotify.com/uk/googlehome/register/It says that I am eligible ...

  • Casual Listener
  • Plan Premium for family Country UK Device Dell laptop Operating System windows 10   My Question or Issue Following advice online, I click on the following link to register for the o...
  • Peter
  • Spotify Legend
  • 2527 Views
  • 7 replies
  • 2 likes
  • Premium for Family
  • 2527 Views
  • 7 replies
  • 2 likes

Invitation is refused by Spotify without more explanation...

I'm paying an account premium for 6 months and till now I was not able to invite my family (living on the same home etc...), now I have the time and the patience to take care of it... So this is the message I'm receiving from Spotify (see attached wi...

  • Casual Listener
  • I'm paying an account premium for 6 months and till now I was not able to invite my family (living on the same home etc...), now I have the time and the patience to take care of it... So this is t...
  • OneByBoo
  • Roadie
  • 998 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 998 Views
  • 1 replies
  • 0 likes